date: 2014-10-29 21:20:17+00:00
slug: user-enabled-sendpass
title: User-enabled sendpass
-categories:
-- freenode
-- philosophy
-- technical
+category: freenode
+category: philosophy
+category: technical
---
-
As a network, we feel it is hugely important to maintain close relationships with our many communities and users. Our interactions with users in #freenode and elsewhere on the network, fielding support requests and assisting users, help build and maintain these relationships.
+
But we're constantly looking for things to change and make better, and one of the pieces of feedback we've had is that users would like a little automation - and the ability to be able to resolve some of their own support requests.
+
We recognise that allowing users to generate their own password reset e-mails brings us in line with other registration systems online and may provide a higher quality of service.
+
So for now, if you are having difficulties accessing your account, you can generate your own password reset e-mail using the following command:
This command will only work with an offline account (i.e. it won't work if a client is logged into your account via NickServ), and should obviously only be used on an account that you believe is yours.
+
We will be keeping an eye on how this feature is used, and may retain it permanently if it proves to be helpful and non-harmful!