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Commit | Line | Data |
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271fb63d SB |
1 | author: njan |
2 | date: 2014-10-29 21:20:17+00:00 | |
3 | slug: user-enabled-sendpass | |
4 | title: User-enabled sendpass | |
d7dd9d5b SB |
5 | --- |
6 | ||
271fb63d SB |
7 | As a network, we feel it is hugely important to maintain close relationships with our many communities and users. Our interactions with users in #freenode and elsewhere on the network, fielding support requests and assisting users, help build and maintain these relationships. |
8 | ||
9 | But we're constantly looking for things to change and make better, and one of the pieces of feedback we've had is that users would like a little automation - and the ability to be able to resolve some of their own support requests. | |
10 | ||
11 | We recognise that allowing users to generate their own password reset e-mails brings us in line with other registration systems online and may provide a higher quality of service. | |
12 | ||
13 | So for now, if you are having difficulties accessing your account, you can generate your own password reset e-mail using the following command: | |
14 | ||
15 | ||
16 | /msg NickServ SENDPASS <account> | |
17 | ||
18 | ||
19 | This command will only work with an offline account (i.e. it won't work if a client is logged into your account via NickServ), and should obviously only be used on an account that you believe is yours. | |
20 | ||
21 | We will be keeping an eye on how this feature is used, and may retain it permanently if it proves to be helpful and non-harmful! |