1 /* mod-helpserv.c - Support Helper assistant service
2 * Copyright 2002-2003 srvx Development Team
4 * This file is part of srvx.
6 * srvx is free software; you can redistribute it and/or modify
7 * it under the terms of the GNU General Public License as published by
8 * the Free Software Foundation; either version 2 of the License, or
9 * (at your option) any later version.
11 * This program is distributed in the hope that it will be useful,
12 * but WITHOUT ANY WARRANTY; without even the implied warranty of
13 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
14 * GNU General Public License for more details.
16 * You should have received a copy of the GNU General Public License
17 * along with srvx; if not, write to the Free Software Foundation,
18 * Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA.
21 /* Wishlist for helpserv.c
22 * - Make HelpServ send unassigned request count to helpers as they join the
25 * - Get cmd_statsreport to sort by time and show requests closed
26 * - .. then make statsreport show weighted combination of time and requests closed :)
27 * - Something for users to use a subset of commands... like closing their
28 * own request(s), viewing what they've sent so far, and finding their
30 * - It would be nice to have some variable expansions for the custom
31 * request open/close/etc messages. ${request/id}, etc
32 * - Allow manipulation of the persist types on a per-request basis... so
33 * if it's normally set to close requests after a user quits, but there
34 * is a long-term issue, then that single request can remain
46 #define HELPSERV_CONF_NAME "modules/helpserv"
47 #define HELPSERV_HELPFILE_NAME "mod-helpserv.help"
48 const char *helpserv_module_deps
[] = { NULL
};
51 #define KEY_BOTS "bots"
52 #define KEY_LAST_STATS_UPDATE "last_stats_update"
53 #define KEY_NICK "nick"
54 #define KEY_DB_BADCHANS "badchans"
55 #define KEY_HELP_CHANNEL "help_channel"
56 #define KEY_PAGE_DEST "page_dest"
57 #define KEY_CMDWORD "cmdword"
58 #define KEY_PERSIST_LENGTH "persist_length"
59 #define KEY_REGISTERED "registered"
60 #define KEY_REGISTRAR "registrar"
61 #define KEY_IDWRAP "id_wrap"
62 #define KEY_REQ_MAXLEN "req_maxlen"
63 #define KEY_LAST_REQUESTID "last_requestid"
64 #define KEY_HELPERS "users"
65 #define KEY_HELPER_LEVEL "level"
66 #define KEY_HELPER_HELPMODE "helpmode"
67 #define KEY_HELPER_WEEKSTART "weekstart"
68 #define KEY_HELPER_STATS "stats"
69 #define KEY_HELPER_STATS_TIME "time"
70 #define KEY_HELPER_STATS_PICKUP "picked_up"
71 #define KEY_HELPER_STATS_CLOSE "closed"
72 #define KEY_HELPER_STATS_REASSIGNFROM "reassign_from"
73 #define KEY_HELPER_STATS_REASSIGNTO "reassign_to"
74 #define KEY_REQUESTS "requests"
75 #define KEY_REQUEST_HELPER "helper"
76 #define KEY_REQUEST_ASSIGNED "assigned"
77 #define KEY_REQUEST_HANDLE "handle"
78 #define KEY_REQUEST_TEXT "text"
79 #define KEY_REQUEST_OPENED "opened"
80 #define KEY_REQUEST_NICK "nick"
81 #define KEY_REQUEST_USERHOST "userhost"
82 #define KEY_REQUEST_CLOSED "closed"
83 #define KEY_REQUEST_CLOSEREASON "closereason"
84 #define KEY_NOTIFICATION "notification"
85 #define KEY_PRIVMSG_ONLY "privmsg_only"
86 #define KEY_REQ_ON_JOIN "req_on_join"
87 #define KEY_AUTO_VOICE "auto_voice"
88 #define KEY_AUTO_DEVOICE "auto_devoice"
89 #define KEY_LAST_ACTIVE "last_active"
92 #define HSFMT_TIME "%a, %d %b %Y %H:%M:%S %Z"
93 static const struct message_entry msgtab
[] = {
94 { "HSMSG_READHELP_SUCCESS", "Read HelpServ help database in "FMT_TIME_T
".%03ld seconds." },
95 { "HSMSG_INVALID_BOT", "This command requires a valid HelpServ bot name." },
96 { "HSMSG_ILLEGAL_CHANNEL", "$b%s$b is an illegal channel; cannot use it." },
97 { "HSMSG_INTERNAL_COMMAND", "$b%s$b appears to be an internal HelpServ command, sorry." },
98 { "HSMSG_NOT_IN_USERLIST", "%s lacks access to $b%s$b." },
99 { "HSMSG_LEVEL_TOO_LOW", "You lack access to this command." },
100 { "HSMSG_OPER_CMD", "This command can only be executed via $O." },
101 { "HSMSG_WTF_WHO_ARE_YOU", "$bUnable to find you on the %s userlist.$b This is a bug. Please report it." },
102 { "HSMSG_NO_USE_OPSERV", "This command cannot be used via $O. If you really need to use it, add yourself to the userlist." },
103 { "HSMSG_OPSERV_NEED_USER", "To use this command via $O, you must supply a user to target." },
104 { "HSMSG_PAGE_REQUEST", "Page from $b%s$b: $b%s$b" },
105 { "HSMSG_BAD_REQ_TYPE", "I don't know how to list $b%s$b requests." },
108 { "HSMSG_GREET_EXISTING_REQ", "Welcome back to %s. You have already opened request ID#%lu. Any messages you send to $S will be appended to that request." },
109 { "HSMSG_GREET_PRIVMSG_EXISTREQ", "Hello again. Your account has a previously opened request ID#%lu. This message and any further messages you send to $S will be appended to that request." },
111 /* User Management */
112 { "HSMSG_CANNOT_ADD", "You do not have permission to add users." },
113 { "HSMSG_CANNOT_DEL", "You do not have permission to delete users." },
114 { "HSMSG_CANNOT_CLVL", "You do not have permission to modify users' access." },
115 { "HSMSG_NO_SELF_CLVL", "You cannot change your own access." },
116 { "HSMSG_NO_BUMP_ACCESS", "You cannot give users the same or more access than yourself." },
117 { "HSMSG_NO_TRANSFER_SELF", "You cannot give ownership to your own account." },
118 { "HSMSG_ADDED_USER", "Added new $b%s$b %s to the user list." },
119 { "HSMSG_DELETED_USER", "Deleted $b%s$b %s from the user list." },
120 { "HSMSG_USER_EXISTS", "$b%s$b is already on the user list." },
121 { "HSMSG_INVALID_ACCESS", "$b%s$b is an invalid access level." },
122 { "HSMSG_CHANGED_ACCESS", "%s now has $b%s$b access." },
123 { "HSMSG_EXPIRATION_DONE", "%d eligible HelpServ bots have retired." },
124 { "HSMSG_BAD_WEEKDAY", "I do not know which day of the week $b%s$b is." },
125 { "HSMSG_WEEK_STARTS", "$b%s$b's weeks start on $b%s$b." },
128 { "HSMSG_ILLEGAL_NICK", "$b%s$b is an illegal nick; cannot use it." },
129 { "HSMSG_NICK_EXISTS", "The nick %s is in use by someone else." },
130 { "HSMSG_REG_SUCCESS", "%s now has ownership of bot %s." },
131 { "HSMSG_NEED_UNREG_CONFIRM", "To unregister this bot, you must /msg $S unregister CONFIRM" },
132 { "HSMSG_ERROR_ADDING_SERVICE", "Error creating new user $b%s$b." },
135 { "HSMSG_RENAMED", "%s has been renamed to $b%s$b." },
136 { "HSMSG_MOVE_SAME_CHANNEL", "You cannot move %s to the same channel it is on." },
137 { "HSMSG_INVALID_MOVE", "$b%s$b is not a valid nick or channel name." },
138 { "HSMSG_NEED_GIVEOWNERSHIP_CONFIRM", "To transfer ownership of this bot, you must /msg $S giveownership newowner CONFIRM" },
139 { "HSMSG_MULTIPLE_OWNERS", "There is more than one owner of %s; please use other commands to change ownership." },
140 { "HSMSG_NO_TRANSFER_SELF", "You cannot give ownership to your own account." },
141 { "HSMSG_OWNERSHIP_GIVEN", "Ownership of $b%s$b has been transferred to account $b%s$b." },
144 { "HSMSG_INVALID_OPTION", "$b%s$b is not a valid option." },
145 { "HSMSG_QUEUE_OPTIONS", "HelpServ Queue Options:" },
146 { "HSMSG_SET_COMMAND_TYPE", "$bPageType $b %s" },
147 { "HSMSG_SET_ALERT_TYPE", "$bAlertPageType $b %s" },
148 { "HSMSG_SET_STATUS_TYPE", "$bStatusPageType $b %s" },
149 { "HSMSG_SET_COMMAND_TARGET", "$bPageTarget $b %s" },
150 { "HSMSG_SET_ALERT_TARGET", "$bAlertPageTarget $b %s" },
151 { "HSMSG_SET_STATUS_TARGET", "$bStatusPageTarget$b %s" },
152 { "HSMSG_SET_GREETING", "$bGreeting $b %s" },
153 { "HSMSG_SET_REQOPENED", "$bReqOpened $b %s" },
154 { "HSMSG_SET_REQASSIGNED", "$bReqAssigned $b %s" },
155 { "HSMSG_SET_REQCLOSED", "$bReqClosed $b %s" },
156 { "HSMSG_SET_IDLEDELAY", "$bIdleDelay $b %s" },
157 { "HSMSG_SET_WHINEDELAY", "$bWhineDelay $b %s" },
158 { "HSMSG_SET_WHINEINTERVAL", "$bWhineInterval $b %s" },
159 { "HSMSG_SET_EMPTYINTERVAL", "$bEmptyInterval $b %s" },
160 { "HSMSG_SET_STALEDELAY", "$bStaleDelay $b %s" },
161 { "HSMSG_SET_REQPERSIST", "$bReqPersist $b %s" },
162 { "HSMSG_SET_HELPERPERSIST", "$bHelperPersist $b %s" },
163 { "HSMSG_SET_NOTIFICATION", "$bNotification $b %s" },
164 { "HSMSG_SET_IDWRAP", "$bIDWrap $b %d" },
165 { "HSMSG_SET_REQMAXLEN", "$bReqMaxLen $b %d" },
166 { "HSMSG_SET_PRIVMSGONLY", "$bPrivmsgOnly $b %s" },
167 { "HSMSG_SET_REQONJOIN", "$bReqOnJoin $b %s" },
168 { "HSMSG_SET_AUTOVOICE", "$bAutoVoice $b %s" },
169 { "HSMSG_SET_AUTODEVOICE", "$bAutoDevoice $b %s" },
170 { "HSMSG_PAGE_NOTICE", "notice" },
171 { "HSMSG_PAGE_PRIVMSG", "privmsg" },
172 { "HSMSG_PAGE_ONOTICE", "onotice" },
173 { "HSMSG_LENGTH_PART", "part" },
174 { "HSMSG_LENGTH_QUIT", "quit" },
175 { "HSMSG_LENGTH_CLOSE", "close" },
176 { "HSMSG_NOTIFY_DROP", "ReqDrop" },
177 { "HSMSG_NOTIFY_USERCHANGES", "UserChanges" },
178 { "HSMSG_NOTIFY_ACCOUNTCHANGES", "AccountChanges" },
179 { "HSMSG_INVALID_INTERVAL", "Sorry, %s must be at least %s." },
180 { "HSMSG_0_DISABLED", "0 (Disabled)" },
181 { "HSMSG_NEED_MANAGER", "Only managers or higher can do this." },
182 { "HSMSG_SET_NEED_OPER", "This option can only be set by an oper." },
185 { "HSMSG_REQ_INVALID", "$b%s$b is not a valid request ID, or there are no requests for that nick or account." },
186 { "HSMSG_REQ_NOT_YOURS_ASSIGNED_TO", "Request $b%lu$b is not assigned to you; it is currently assigned to %s." },
187 { "HSMSG_REQ_NOT_YOURS_UNASSIGNED", "Request $b%lu$b is not assigned to you; it is currently unassigned." },
188 { "HSMSG_REQ_FOUNDMANY", "The user you entered had multiple requests. The oldest one is being used." },
189 { "HSMSG_REQ_CLOSED", "Request $b%lu$b has been closed." },
190 { "HSMSG_REQ_NO_UNASSIGNED", "There are no unassigned requests." },
191 { "HSMSG_USERCMD_NO_REQUEST", "You must have an open request to use a user command." },
192 { "HSMSG_USERCMD_UNKNOWN", "I do not know the user command $b%s$b." },
193 { "HSMSG_REQ_YOU_NOT_IN_HELPCHAN_OPEN", "You cannot open this request as you are not in %s." },
194 { "HSMSG_REQ_YOU_NOT_IN_HELPCHAN", "You cannot be assigned this request as you are not in %s." },
195 { "HSMSG_REQ_HIM_NOT_IN_HELPCHAN", "%s cannot be assigned this request as they are not in %s." },
196 { "HSMSG_REQ_SELF_NOT_IN_OVERRIDE", "You are being assigned this request even though you are not in %s, because the restriction was overridden (you are a manager or owner). If you join and then part, this request will be marked unassigned." },
197 { "HSMSG_REQ_YOU_NOT_IN_OVERRIDE", "Note: You are being assigned this request even though you are not in %s, because the restriction was overridden by a manager or owner. If you join and then part, this request will be marked unassigned." },
198 { "HSMSG_REQ_HIM_NOT_IN_OVERRIDE", "Note: %s is being assigned this request even though they are not in %s, because the restriction was overridden (you are a manager or owner). If they join and then part, this request will be marked unassigned." },
199 { "HSMSG_REQ_ASSIGNED_YOU", "You have been assigned request ID#%lu:" },
200 { "HSMSG_REQ_REASSIGNED", "You have been assigned request ID#%lu (reassigned from %s):" },
201 { "HSMSG_REQ_INFO_1", "Request ID#%lu:" },
202 { "HSMSG_REQ_INFO_2a", " - Nick %s / Account %s" },
203 { "HSMSG_REQ_INFO_2b", " - Nick %s / Not authed" },
204 { "HSMSG_REQ_INFO_2c", " - Online somewhere / Account %s" },
205 { "HSMSG_REQ_INFO_2d", " - Not online / Account %s" },
206 { "HSMSG_REQ_INFO_2e", " - Not online / No account" },
207 { "HSMSG_REQ_INFO_3", " - Opened at %s (%s ago)" },
208 { "HSMSG_REQ_INFO_4", " - Message:" },
209 { "HSMSG_REQ_INFO_MESSAGE", " %s" },
210 { "HSMSG_REQ_ASSIGNED", "Your helper for request ID#%lu is %s (Current nick: %s)" },
211 { "HSMSG_REQ_ASSIGNED_AGAIN", "Your helper for request ID#%lu has been changed to %s (Current nick: %s)" },
212 { "HSMSG_REQ_UNASSIGNED", "Your helper for request ID#%lu has %s, so your request is no longer being handled by them. It has been placed near the front of the unhandled request queue, based on how long ago your request was opened." },
213 { "HSMSG_REQ_NEW", "Your message has been recorded and assigned request ID#%lu. A helper should contact you shortly." },
214 { "HSMSG_REQ_NEWONJOIN", "Welcome to %s. You have been assigned request ID#%lu. A helper should contact you shortly." },
215 { "HSMSG_REQ_UNHANDLED_TIME", "The oldest unhandled request has been waiting for %s." },
216 { "HSMSG_REQ_NO_UNHANDLED", "There are no other unhandled requests." },
217 { "HSMSG_REQ_PERSIST_QUIT", "Everything you tell me until you are helped (or you quit) will be recorded. If you disconnect, your request will be lost." },
218 { "HSMSG_REQ_PERSIST_PART", "Everything you tell me until you are helped (or you leave %s) will be recorded. If you part %s, your request will be lost." },
219 { "HSMSG_REQ_PERSIST_HANDLE", "Everything you tell me until you are helped will be recorded." },
220 { "HSMSG_REQ_MAXLEN", "Sorry, but your request has reached the maximum number of lines. Please wait to be assigned to a helper and continue explaining your request to them." },
221 { "HSMSG_REQ_FOUND_ANOTHER", "Request ID#%lu has been closed. $S detected that you also have request ID#%lu open. If you send $S a message, it will be associated with that request." },
223 /* Messages that are inserted into request text */
224 { "HSMSG_REQMSG_NOTE_ADDED", "Your note for request ID#%lu has been recorded." },
226 /* Automatically generated page messages */
227 { "HSMSG_PAGE_NEW_REQUEST_AUTHED", "New request (ID#%lu) from $b%s$b (Account %s)" },
228 { "HSMSG_PAGE_NEW_REQUEST_UNAUTHED", "New request (ID#%lu) from $b%s$b (Not logged in)" },
229 { "HSMSG_PAGE_UPD_REQUEST_AUTHED", "Request ID#%lu has been updated by $b%s$b (Account %s). Request was initially opened at %s, and was last updated %s ago." },
230 { "HSMSG_PAGE_UPD_REQUEST_NOT_AUTHED", "Request ID#%lu has been updated by $b%s$b (not authed). Request was initially opened at %s, and was last updated %s ago." },
231 { "HSMSG_PAGE_CLOSE_REQUEST_1", "Request ID#%lu from $b%s$b (Account %s) has been closed by %s." },
232 { "HSMSG_PAGE_CLOSE_REQUEST_2", "Request ID#%lu from $b%s$b (Not authed) has been closed by %s." },
233 { "HSMSG_PAGE_CLOSE_REQUEST_3", "Request ID#%lu from an offline user (Account %s) has been closed by %s." },
234 { "HSMSG_PAGE_CLOSE_REQUEST_4", "Request ID#%lu from an offline user (no account) has been closed by %s." },
235 { "HSMSG_PAGE_ASSIGN_REQUEST_1", "Request ID#%lu from $b%s$b (Account %s) has been assigned to %s." },
236 { "HSMSG_PAGE_ASSIGN_REQUEST_2", "Request ID#%lu from $b%s$b (Not authed) has been assigned to %s." },
237 { "HSMSG_PAGE_ASSIGN_REQUEST_3", "Request ID#%lu from an offline user (Account %s) has been assigned to %s." },
238 { "HSMSG_PAGE_ASSIGN_REQUEST_4", "Request ID#%lu from an offline user (no account) has been assigned to %s." },
239 /* The last %s is still an I18N lose. Blame whoever decided to overload it so much. */
240 { "HSMSG_PAGE_HELPER_GONE_1", "Request ID#%lu from $b%s$b (Account %s) $bhas been unassigned$b, as its helper, %s has %s." },
241 { "HSMSG_PAGE_HELPER_GONE_2", "Request ID#%lu from $b%s$b (Not authed) $bhas been unassigned$b, as its helper, %s has %s." },
242 { "HSMSG_PAGE_HELPER_GONE_3", "Request ID#%lu from an offline user (Account %s) $bhas been unassigned$b, as its helper, %s has %s." },
243 { "HSMSG_PAGE_HELPER_GONE_4", "Request ID#%lu from an offline user (No account) $bhas been unassigned$b, as its helper, %s has %s." },
244 { "HSMSG_PAGE_WHINE_HEADER", "$b%u unhandled request(s)$b waiting at least $b%s$b (%u total)" },
245 { "HSMSG_PAGE_IDLE_HEADER", "$b%u users$b in %s $bidle at least %s$b:" },
246 { "HSMSG_PAGE_EMPTYALERT", "$b%s has no helpers present (%u unhandled request(s))$b" },
247 { "HSMSG_PAGE_ONLYTRIALALERT", "$b%s has no full helpers present (%d trial(s) present; %u unhandled request(s))$b" },
248 { "HSMSG_PAGE_FIRSTEMPTYALERT", "$b%s has no helpers present because %s has left (%u unhandled request(s))$b" },
249 { "HSMSG_PAGE_FIRSTONLYTRIALALERT", "$b%s has no full helpers present because %s has left (%d trial(s) present; %u unhandled request(s))$b" },
250 { "HSMSG_PAGE_EMPTYNOMORE", "%s has joined %s; cancelling the \"no helpers present\" alert" },
252 /* Notification messages */
253 { "HSMSG_NOTIFY_USER_QUIT", "The user for request ID#%lu, $b%s$b, has disconnected." },
254 { "HSMSG_NOTIFY_USER_MOVE", "The account for request ID#%lu, $b%s$b has been unregistered. It has been associated with user $b%s$b." },
255 { "HSMSG_NOTIFY_USER_NICK", "The user for request ID#%lu has changed their nick from $b%s$b to $b%s$b." },
256 { "HSMSG_NOTIFY_USER_FOUND", "The user for request ID#%lu is now online using nick $b%s$b." },
257 { "HSMSG_NOTIFY_HAND_RENAME", "The account for request ID#%lu has been renamed from $b%s$b to $b%s$b." },
258 { "HSMSG_NOTIFY_HAND_MOVE", "The account for request ID#%lu has been changed to $b%s$b from $b%s$b." },
259 { "HSMSG_NOTIFY_HAND_STUCK", "The user for request ID#%lu, $b%s$b, has re-authenticated to account $b%s$b from $b%s$b, and the request remained associated with the old handle." },
260 { "HSMSG_NOTIFY_HAND_AUTH", "The user for request ID#%lu, $b%s$b, has authenticated to account $b%s$b." },
261 { "HSMSG_NOTIFY_HAND_UNREG", "The account for request ID#%lu, $b%s$b, has been unregistered by $b%s$b." },
262 { "HSMSG_NOTIFY_HAND_MERGE", "The account for request ID#%lu, $b%s$b, has been merged with $b%s$b by %s." },
263 { "HSMSG_NOTIFY_ALLOWAUTH", "The user for request ID#%lu, $b%s$b, has been permitted by %s to authenticate to account $b%s$b without hostmask checking." },
264 { "HSMSG_NOTIFY_UNALLOWAUTH", "The user for request ID#%lu, $b%s$b, has had their ability to authenticate without hostmask checking revoked by %s." },
265 { "HSMSG_NOTIFY_FAILPW", "The user for request ID#%lu, $b%s$b, has attempted to authenticate to account $b%s$b, but used an incorrect password." },
266 { "HSMSG_NOTIFY_REQ_DROP_PART", "Request ID#%lu has been $bdropped$b because %s left the help channel." },
267 { "HSMSG_NOTIFY_REQ_DROP_QUIT", "Request ID#%lu has been $bdropped$b because %s quit IRC." },
268 { "HSMSG_NOTIFY_REQ_DROP_UNREGGED", "Request ID#%lu (account %s) has been $bdropped$b because the account was unregistered." },
270 /* Presence and request-related messages */
271 { "HSMSG_REQ_DROPPED_PART", "You have left $b%s$b. Your help request (ID#%lu) has been deleted." },
272 { "HSMSG_REQ_WARN_UNREG", "The account you were authenticated to ($b%s$b) has been unregistered. Therefore unless you register a new handle, or authenticate to another one, if you disconnect, your HelpServ $S (%s) request ID#%lu will be lost." },
273 { "HSMSG_REQ_DROPPED_UNREG", "By unregistering the account $b%s$b, HelpServ $S (%s) request ID#%lu was dropped, as there was nobody online to associate the request with." },
274 { "HSMSG_REQ_ASSIGNED_UNREG", "As the account $b%s$b was unregistered, HelpServ $S (%s) request ID#%lu was associated with you, as you were authenticated to that account. If you disconnect, then this request will be lost forever." },
275 { "HSMSG_REQ_AUTH_STUCK", "By authenticating to account $b%s$b, HelpServ $S (%s) request ID#%lu remained with the previous account $b%s$b (because the request will remain until closed). This means that if you send $S a message, it $uwill not$u be associated with this request." },
276 { "HSMSG_REQ_AUTH_MOVED", "By authenticating to account $b%s$b, HelpServ $S (%s) request ID#%lu ceased to be associated with your previously authenticated account ($b%s$b), and was transferred to your new account (because the request will only remain until you %s). This means that if you send $S a message, it $uwill$u be associated with this request." },
279 { "HSMSG_BOTLIST_HEADER", "$bCurrent HelpServ bots:$b" },
280 { "HSMSG_USERLIST_HEADER", "$b%s users:$b" },
281 { "HSMSG_USERLIST_ZOOT_LVL", "%s $b%ss$b:" },
282 { "HSMSG_REQLIST_AUTH", "You are currently assigned these requests:" },
283 { "HSMSG_REQ_LIST_TOP_UNASSIGNED", "Listing $ball unassigned$b requests (%d in list)." },
284 { "HSMSG_REQ_LIST_TOP_ASSIGNED", "Listing $ball assigned$b requests (%d in list)." },
285 { "HSMSG_REQ_LIST_TOP_YOUR", "Listing $byour$b requests (%d in list)." },
286 { "HSMSG_REQ_LIST_TOP_ALL", "Listing $ball$b requests (%d in list)." },
287 { "HSMSG_REQ_LIST_NONE", "There are no matching requests." },
288 { "HSMSG_STATS_TOP", "Stats for %s user $b%s$b (week starts %s):" },
289 { "HSMSG_STATS_TIME", "$uTime spent helping in %s:$u" },
290 { "HSMSG_STATS_REQS", "$uRequest activity statistics:$u" },
292 /* Status report headers */
293 { "HSMSG_STATS_REPORT_0", "Stats report for current week" },
294 { "HSMSG_STATS_REPORT_1", "Stats report for one week ago" },
295 { "HSMSG_STATS_REPORT_2", "Stats report for two weeks ago" },
296 { "HSMSG_STATS_REPORT_3", "Stats report for three weeks ago" },
298 /* Responses to user commands */
299 { "HSMSG_YOU_BEING_HELPED", "You are already being helped." },
300 { "HSMSG_YOU_BEING_HELPED_BY", "You are already being helped by $b%s$b." },
301 { "HSMSG_WAIT_STATUS", "You are %d of %d in line; the first person has waited %s." },
305 enum helpserv_level
{
315 static const char *helpserv_level_names
[] = {
333 static const struct {
338 { "none", "MSG_NONE", NULL
},
339 { "notice", "HSMSG_PAGE_NOTICE", irc_notice
},
340 { "privmsg", "HSMSG_PAGE_PRIVMSG", irc_privmsg
},
341 { "onotice", "HSMSG_PAGE_ONOTICE", irc_wallchops
},
352 static const struct {
357 { "command", "HSMSG_SET_COMMAND_TARGET", "HSMSG_SET_COMMAND_TYPE" },
358 { "alert", "HSMSG_SET_ALERT_TARGET", "HSMSG_SET_ALERT_TYPE" },
359 { "status", "HSMSG_SET_STATUS_TARGET", "HSMSG_SET_STATUS_TYPE" },
366 MSGTYPE_REQ_ASSIGNED
,
372 static const struct {
375 } message_types
[] = {
376 { "greeting", "HSMSG_SET_GREETING" },
377 { "reqopened", "HSMSG_SET_REQOPENED" },
378 { "reqassigned", "HSMSG_SET_REQASSIGNED" },
379 { "reqclosed", "HSMSG_SET_REQCLOSED" },
380 { "reqdropped", "HSMSG_SET_REQDROPPED" },
386 INTERVAL_WHINE_DELAY
,
387 INTERVAL_WHINE_INTERVAL
,
388 INTERVAL_EMPTY_INTERVAL
,
389 INTERVAL_STALE_DELAY
,
393 static const struct {
396 } interval_types
[] = {
397 { "idledelay", "HSMSG_SET_IDLEDELAY" },
398 { "whinedelay", "HSMSG_SET_WHINEDELAY" },
399 { "whineinterval", "HSMSG_SET_WHINEINTERVAL" },
400 { "emptyinterval", "HSMSG_SET_EMPTYINTERVAL" },
401 { "staledelay", "HSMSG_SET_STALEDELAY" },
405 enum persistence_type
{
411 static const struct {
414 } persistence_types
[] = {
415 { "reqpersist", "HSMSG_SET_REQPERSIST" },
416 { "helperpersist", "HSMSG_SET_HELPERPERSIST" },
420 enum persistence_length
{
427 static const struct {
430 } persistence_lengths
[] = {
431 { "part", "HSMSG_LENGTH_PART" },
432 { "quit", "HSMSG_LENGTH_QUIT" },
433 { "close", "HSMSG_LENGTH_CLOSE" },
437 enum notification_type
{
445 static const struct {
448 } notification_types
[] = {
449 { "none", "MSG_NONE" },
450 { "reqdrop", "HSMSG_NOTIFY_DROP" },
451 { "userchanges", "HSMSG_NOTIFY_USERCHANGES" },
452 { "accountchanges", "HSMSG_NOTIFY_ACCOUNTCHANGES" },
456 static const char *weekday_names
[] = {
467 static const char *statsreport_week
[] = {
468 "HSMSG_STATS_REPORT_0",
469 "HSMSG_STATS_REPORT_1",
470 "HSMSG_STATS_REPORT_2",
471 "HSMSG_STATS_REPORT_3"
475 const char *description
;
476 const char *reqlogfile
;
477 unsigned long db_backup_frequency
;
478 unsigned int expire_age
;
482 static time_t last_stats_update
;
483 static int shutting_down
;
484 static FILE *reqlog_f
;
485 static struct log_type
*HS_LOG
;
487 #define CMD_NEED_BOT 0x001
488 #define CMD_NOT_OVERRIDE 0x002
489 #define CMD_FROM_OPSERV_ONLY 0x004
490 #define CMD_IGNORE_EVENT 0x008
491 #define CMD_NEVER_FROM_OPSERV 0x010
493 struct helpserv_bot
{
494 struct userNode
*helpserv
;
496 struct chanNode
*helpchan
;
498 struct chanNode
*page_targets
[PGSRC_COUNT
];
499 enum page_type page_types
[PGSRC_COUNT
];
500 char *messages
[MSGTYPE_COUNT
];
501 unsigned long intervals
[INTERVAL_COUNT
];
502 enum notification_type notify
;
504 /* This is a default; it can be changed on a per-request basis */
505 enum persistence_type persist_types
[PERSIST_T_COUNT
];
507 dict_t users
; /* indexed by handle */
509 struct helpserv_request
*unhandled
; /* linked list of unhandled requests */
510 dict_t requests
; /* indexed by request id */
511 unsigned long last_requestid
;
512 unsigned long id_wrap
;
513 unsigned long req_maxlen
; /* Maxmimum request length in lines */
515 unsigned int privmsg_only
: 1;
516 unsigned int req_on_join
: 1;
517 unsigned int auto_voice
: 1;
518 unsigned int auto_devoice
: 1;
520 unsigned int helpchan_empty
: 1;
527 struct helpserv_user
{
528 struct handle_info
*handle
;
529 struct helpserv_bot
*hs
;
530 unsigned int help_mode
: 1;
531 unsigned int week_start
: 3;
532 enum helpserv_level level
;
534 time_t join_time
; /* when they joined, or 0 if not in channel */
535 /* [0] through [3] are n weeks ago, [4] is the total of everything before that */
536 unsigned int time_per_week
[5]; /* how long they've were in the channel the past 4 weeks */
537 unsigned int picked_up
[5]; /* how many requests they have picked up */
538 unsigned int closed
[5]; /* how many requests they have closed */
539 unsigned int reassigned_from
[5]; /* how many requests reassigned from them to others */
540 unsigned int reassigned_to
[5]; /* how many requests reassigned from others to them */
543 struct helpserv_request
{
544 struct helpserv_user
*helper
;
545 struct helpserv_bot
*hs
;
546 struct string_list
*text
;
547 struct helpserv_request
*next_unhandled
;
549 struct helpserv_reqlist
*parent_nick_list
;
550 struct helpserv_reqlist
*parent_hand_list
;
552 /* One, but not both, of "user" and "handle" may be NULL,
553 * depending on what we know about the user.
555 * If persist == PERSIST_CLOSE when the user quits, then it
556 * switches to handle instead of user... and stays that way (it's
557 * possible to have >1 nick per handle, so you can't really decide
558 * to reassign a userNode to it unless they send another message
561 struct userNode
*user
;
562 struct handle_info
*handle
;
570 #define DEFINE_LIST_ALLOC(STRUCTNAME) \
571 struct STRUCTNAME * STRUCTNAME##_alloc() {\
572 struct STRUCTNAME *newlist; \
573 newlist = malloc(sizeof(struct STRUCTNAME)); \
574 STRUCTNAME##_init(newlist); \
577 void STRUCTNAME##_free(void *data) {\
578 struct STRUCTNAME *list = data; /* void * to let dict_set_free_data use it */ \
579 STRUCTNAME##_clean(list); \
583 DECLARE_LIST(helpserv_botlist
, struct helpserv_bot
*);
584 DEFINE_LIST(helpserv_botlist
, struct helpserv_bot
*);
585 DEFINE_LIST_ALLOC(helpserv_botlist
);
587 DECLARE_LIST(helpserv_reqlist
, struct helpserv_request
*);
588 DEFINE_LIST(helpserv_reqlist
, struct helpserv_request
*);
589 DEFINE_LIST_ALLOC(helpserv_reqlist
);
591 DECLARE_LIST(helpserv_userlist
, struct helpserv_user
*);
592 DEFINE_LIST(helpserv_userlist
, struct helpserv_user
*);
593 DEFINE_LIST_ALLOC(helpserv_userlist
);
595 struct helpfile
*helpserv_helpfile
;
596 static struct module *helpserv_module
;
597 static dict_t helpserv_func_dict
;
598 static dict_t helpserv_usercmd_dict
; /* contains helpserv_usercmd_t */
599 static dict_t helpserv_option_dict
;
600 static dict_t helpserv_bots_dict
; /* indexed by nick */
601 static dict_t helpserv_bots_bychan_dict
; /* indexed by chan, holds a struct helpserv_botlist */
602 /* QUESTION: why are these outside of any helpserv_bot struct? */
603 static dict_t helpserv_reqs_bynick_dict
; /* indexed by nick, holds a struct helpserv_reqlist */
604 static dict_t helpserv_reqs_byhand_dict
; /* indexed by handle, holds a struct helpserv_reqlist */
605 static dict_t helpserv_users_byhand_dict
; /* indexed by handle, holds a struct helpserv_userlist */
607 /* This is so that overrides can "speak" from opserv */
608 extern struct userNode
*opserv
;
610 #define HELPSERV_SYNTAX() helpserv_help(hs, from_opserv, user, argv[0])
611 #define HELPSERV_FUNC(NAME) int NAME(struct userNode *user, UNUSED_ARG(struct helpserv_bot *hs), int from_opserv, UNUSED_ARG(unsigned int argc), UNUSED_ARG(char *argv[]))
612 typedef HELPSERV_FUNC(helpserv_func_t
);
613 #define HELPSERV_USERCMD(NAME) void NAME(struct helpserv_request *req, UNUSED_ARG(struct userNode *likely_helper), UNUSED_ARG(char *args))
614 typedef HELPSERV_USERCMD(helpserv_usercmd_t
);
615 #define HELPSERV_OPTION(NAME) HELPSERV_FUNC(NAME)
616 typedef HELPSERV_OPTION(helpserv_option_func_t
);
618 static HELPSERV_FUNC(cmd_help
);
620 #define REQUIRE_PARMS(N) if (argc < N) { \
621 helpserv_notice(user, "MSG_MISSING_PARAMS", argv[0]); \
625 /* For messages going to users being helped */
626 #define helpserv_msguser(target, format...) send_message_type((from_opserv ? 0 : hs->privmsg_only), (target), (from_opserv ? opserv : hs->helpserv) , ## format)
627 #define helpserv_user_reply(format...) send_message_type(req->hs->privmsg_only, req->user, req->hs->helpserv , ## format)
628 /* For messages going to helpers */
629 #define helpserv_notice(target, format...) send_message((target), (from_opserv ? opserv : hs->helpserv) , ## format)
630 #define helpserv_notify(helper, format...) do { struct userNode *_target; for (_target = (helper)->handle->users; _target; _target = _target->next_authed) { \
631 send_message(_target, (helper)->hs->helpserv, ## format); \
633 #define helpserv_message(hs, target, id) do { if ((hs)->messages[id]) { \
635 send_message_type(4, (target), opserv, "%s", (hs)->messages[id]); \
637 send_message_type(4 | hs->privmsg_only, (target), hs->helpserv, "%s", (hs)->messages[id]); \
639 #define helpserv_page(TYPE, FORMAT...) do { \
640 struct chanNode *target=NULL; int msg_type=0; \
641 target = hs->page_targets[TYPE]; \
642 switch (hs->page_types[TYPE]) { \
643 case PAGE_NOTICE: msg_type = 0; break; \
644 case PAGE_PRIVMSG: msg_type = 1; break; \
645 case PAGE_ONOTICE: msg_type = 2; break; \
646 default: log_module(HS_LOG, LOG_ERROR, "helpserv_page() called but %s has an invalid page type %d.", hs->helpserv->nick, TYPE); \
647 case PAGE_NONE: target = NULL; break; \
649 if (target) send_target_message(msg_type, target->name, hs->helpserv, ## FORMAT); \
651 #define helpserv_get_handle_info(user, text) smart_get_handle_info((from_opserv ? opserv : hs->helpserv) , (user), (text))
653 struct helpserv_cmd
{
654 enum helpserv_level access
;
655 helpserv_func_t
*func
;
660 static void run_empty_interval(void *data
);
662 static void helpserv_interval(char *output
, time_t interval
) {
663 int num_hours
= interval
/ 3600;
664 int num_minutes
= (interval
% 3600) / 60;
665 sprintf(output
, "%u hour%s, %u minute%s", num_hours
, num_hours
== 1 ? "" : "s", num_minutes
, num_minutes
== 1 ? "" : "s");
668 static const char * helpserv_level2str(enum helpserv_level level
) {
669 if (level
<= HlOper
) {
670 return helpserv_level_names
[level
];
672 log_module(HS_LOG
, LOG_ERROR
, "helpserv_level2str receieved invalid level %d.", level
);
677 static enum helpserv_level
helpserv_str2level(const char *msg
) {
678 enum helpserv_level nn
;
679 for (nn
=HlNone
; nn
<=HlOper
; nn
++) {
680 if (!irccasecmp(msg
, helpserv_level_names
[nn
]))
683 log_module(HS_LOG
, LOG_ERROR
, "helpserv_str2level received invalid level %s.", msg
);
684 return HlNone
; /* Error */
687 static struct helpserv_user
*GetHSUser(struct helpserv_bot
*hs
, struct handle_info
*hi
) {
688 return dict_find(hs
->users
, hi
->handle
, NULL
);
691 static void helpserv_log_request(struct helpserv_request
*req
, const char *reason
) {
692 char key
[27+NICKLEN
];
693 char userhost
[USERLEN
+HOSTLEN
+2];
694 struct saxdb_context
*ctx
;
698 assert(reason
!= NULL
);
699 if (!(ctx
= saxdb_open_context(reqlog_f
)))
701 sprintf(key
, "%s-" FMT_TIME_T
"-%lu", req
->hs
->helpserv
->nick
, req
->opened
, req
->id
);
702 if ((res
= setjmp(ctx
->jbuf
)) != 0) {
703 log_module(HS_LOG
, LOG_ERROR
, "Unable to log helpserv request: %s.", strerror(res
));
705 saxdb_start_record(ctx
, key
, 1);
707 saxdb_write_string(ctx
, KEY_REQUEST_HELPER
, req
->helper
->handle
->handle
);
708 saxdb_write_int(ctx
, KEY_REQUEST_ASSIGNED
, req
->assigned
);
711 saxdb_write_string(ctx
, KEY_REQUEST_HANDLE
, req
->handle
->handle
);
714 saxdb_write_string(ctx
, KEY_REQUEST_NICK
, req
->user
->nick
);
715 sprintf(userhost
, "%s@%s", req
->user
->ident
, req
->user
->hostname
);
716 saxdb_write_string(ctx
, KEY_REQUEST_USERHOST
, userhost
);
718 saxdb_write_int(ctx
, KEY_REQUEST_OPENED
, req
->opened
);
719 saxdb_write_int(ctx
, KEY_REQUEST_CLOSED
, now
);
720 saxdb_write_string(ctx
, KEY_REQUEST_CLOSEREASON
, reason
);
721 saxdb_write_string_list(ctx
, KEY_REQUEST_TEXT
, req
->text
);
722 saxdb_end_record(ctx
);
723 saxdb_close_context(ctx
);
728 /* Searches for a request by number, nick, or account (num|nick|*account).
729 * As there can potentially be >1 match, it takes a reqlist. The return
730 * value is the "best" request found (explained in the comment block below).
732 * If num_results is not NULL, it is set to the number of potentially matching
734 * If hs_user is not NULL, requests assigned to this helper will be given
735 * preference (oldest assigned, falling back to oldest if there are none).
737 static struct helpserv_request
* smart_get_request(struct helpserv_bot
*hs
, struct helpserv_user
*hs_user
, const char *needle
, int *num_results
) {
738 struct helpserv_reqlist
*reqlist
, resultlist
;
739 struct helpserv_request
*req
, *oldest
=NULL
, *oldest_assigned
=NULL
;
740 struct userNode
*user
;
746 if (*needle
== '*') {
747 /* This test (handle) requires the least processing, so it's first */
748 if (!(reqlist
= dict_find(helpserv_reqs_byhand_dict
, needle
+1, NULL
)))
750 helpserv_reqlist_init(&resultlist
);
751 for (i
=0; i
< reqlist
->used
; i
++) {
752 req
= reqlist
->list
[i
];
754 helpserv_reqlist_append(&resultlist
, req
);
759 } else if (!needle
[strspn(needle
, "0123456789")]) {
760 /* The string is 100% numeric - a request id */
761 if (!(req
= dict_find(hs
->requests
, needle
, NULL
)))
766 } else if ((user
= GetUserH(needle
))) {
767 /* And finally, search by nick */
768 if (!(reqlist
= dict_find(helpserv_reqs_bynick_dict
, needle
, NULL
)))
770 helpserv_reqlist_init(&resultlist
);
772 for (i
=0; i
< reqlist
->used
; i
++) {
773 req
= reqlist
->list
[i
];
775 helpserv_reqlist_append(&resultlist
, req
);
780 /* If the nick didn't have anything, try their handle */
781 if (!resultlist
.used
&& user
->handle_info
) {
782 char star_handle
[NICKSERV_HANDLE_LEN
+2];
784 helpserv_reqlist_clean(&resultlist
);
785 sprintf(star_handle
, "*%s", user
->handle_info
->handle
);
787 return smart_get_request(hs
, hs_user
, star_handle
, num_results
);
793 if (resultlist
.used
== 0) {
794 helpserv_reqlist_clean(&resultlist
);
796 } else if (resultlist
.used
== 1) {
797 req
= resultlist
.list
[0];
798 helpserv_reqlist_clean(&resultlist
);
802 /* In case there is >1 request returned, use the oldest one assigned to
803 * the helper executing the command. Otherwise, use the oldest request.
804 * This may not be the intended result for cmd_pickup (first unhandled
805 * request may be better), or cmd_reassign (first handled request), but
806 * it's close enough, and there really aren't supposed to be multiple
807 * requests per person anyway; they're just side effects of authing. */
809 for (i
=0; i
< resultlist
.used
; i
++) {
810 req
= resultlist
.list
[i
];
811 if (!oldest
|| req
->opened
< oldest
->opened
)
813 if (hs_user
&& (!oldest_assigned
|| (req
->helper
== hs_user
&& req
->opened
< oldest_assigned
->opened
)))
814 oldest_assigned
= req
;
817 helpserv_reqlist_clean(&resultlist
);
819 return oldest_assigned
? oldest_assigned
: oldest
;
822 static struct helpserv_request
* create_request(struct userNode
*user
, struct helpserv_bot
*hs
, int from_join
) {
823 struct helpserv_request
*req
= calloc(1, sizeof(struct helpserv_request
));
824 char lbuf
[3][MAX_LINE_SIZE
], unh
[INTERVALLEN
];
825 struct helpserv_reqlist
*reqlist
, *hand_reqlist
;
826 const unsigned int from_opserv
= 0;
831 req
->id
= ++hs
->last_requestid
;
832 sprintf(unh
, "%lu", req
->id
);
833 dict_insert(hs
->requests
, strdup(unh
), req
);
838 if (hs
->last_requestid
< hs
->id_wrap
) {
839 for (i
=hs
->last_requestid
; i
< hs
->id_wrap
; i
++) {
840 sprintf(buf
, "%lu", i
);
841 if (!dict_find(hs
->requests
, buf
, NULL
)) {
842 hs
->last_requestid
= i
-1;
847 if (hs
->last_requestid
>= hs
->id_wrap
) {
848 for (i
=1; i
< hs
->id_wrap
; i
++) {
849 sprintf(buf
, "%lu", i
);
850 if (!dict_find(hs
->requests
, buf
, NULL
)) {
851 hs
->last_requestid
= i
-1;
855 if (i
>= hs
->id_wrap
) {
856 log_module(HS_LOG
, LOG_INFO
, "%s has more requests than its id_wrap.", hs
->helpserv
->nick
);
863 req
->text
= alloc_string_list(4);
865 req
->handle
= user
->handle_info
;
866 if (from_join
&& self
->burst
) {
867 extern time_t burst_begin
;
868 /* We need to keep all the requests during a burst join together,
869 * even if the burst takes more than 1 second. ircu seems to burst
870 * in reverse-join order. */
871 req
->opened
= burst_begin
;
877 if (!hs
->unhandled
) {
879 req
->next_unhandled
= NULL
;
880 } else if (self
->burst
&& hs
->unhandled
->opened
>= req
->opened
) {
881 req
->next_unhandled
= hs
->unhandled
;
883 } else if (self
->burst
) {
884 struct helpserv_request
*unh
;
885 /* Add the request to the beginning of the set of requests with
886 * req->opened having the same value. This makes reqonjoin create
887 * requests in the correct order while bursting. Note that this
888 * does not correct request ids, so they will be in reverse order
889 * though "/msg botname next" will work properly. */
890 for (unh
= hs
->unhandled
; unh
->next_unhandled
&& unh
->next_unhandled
->opened
< req
->opened
; unh
= unh
->next_unhandled
) ;
891 req
->next_unhandled
= unh
->next_unhandled
;
892 unh
->next_unhandled
= req
;
894 struct helpserv_request
*unh
;
896 for (unh
= hs
->unhandled
; unh
->next_unhandled
; unh
= unh
->next_unhandled
) ;
897 req
->next_unhandled
= NULL
;
898 unh
->next_unhandled
= req
;
901 if (!(reqlist
= dict_find(helpserv_reqs_bynick_dict
, user
->nick
, NULL
))) {
902 reqlist
= helpserv_reqlist_alloc();
903 dict_insert(helpserv_reqs_bynick_dict
, user
->nick
, reqlist
);
905 req
->parent_nick_list
= reqlist
;
906 helpserv_reqlist_append(reqlist
, req
);
908 if (user
->handle_info
) {
909 if (!(hand_reqlist
= dict_find(helpserv_reqs_byhand_dict
, user
->handle_info
->handle
, NULL
))) {
910 hand_reqlist
= helpserv_reqlist_alloc();
911 dict_insert(helpserv_reqs_byhand_dict
, user
->handle_info
->handle
, hand_reqlist
);
913 req
->parent_hand_list
= hand_reqlist
;
914 helpserv_reqlist_append(hand_reqlist
, req
);
916 req
->parent_hand_list
= NULL
;
920 fmt
= user_find_message(user
, "HSMSG_REQ_NEWONJOIN");
921 sprintf(lbuf
[0], fmt
, hs
->helpchan
->name
, req
->id
);
923 fmt
= user_find_message(user
, "HSMSG_REQ_NEW");
924 sprintf(lbuf
[0], fmt
, req
->id
);
926 if (req
!= hs
->unhandled
) {
927 intervalString(unh
, now
- hs
->unhandled
->opened
, user
->handle_info
);
928 fmt
= user_find_message(user
, "HSMSG_REQ_UNHANDLED_TIME");
929 sprintf(lbuf
[1], fmt
, unh
);
931 fmt
= user_find_message(user
, "HSMSG_REQ_NO_UNHANDLED");
932 sprintf(lbuf
[1], fmt
);
934 switch (hs
->persist_types
[PERSIST_T_REQUEST
]) {
936 fmt
= user_find_message(user
, "HSMSG_REQ_PERSIST_PART");
937 sprintf(lbuf
[2], fmt
, hs
->helpchan
->name
, hs
->helpchan
->name
);
940 fmt
= user_find_message(user
, "HSMSG_REQ_PERSIST_QUIT");
941 sprintf(lbuf
[2], fmt
);
944 log_module(HS_LOG
, LOG_ERROR
, "%s has an invalid req_persist.", hs
->helpserv
->nick
);
946 if (user
->handle_info
) {
947 fmt
= user_find_message(user
, "HSMSG_REQ_PERSIST_HANDLE");
948 sprintf(lbuf
[2], fmt
);
950 fmt
= user_find_message(user
, "HSMSG_REQ_PERSIST_QUIT");
951 sprintf(lbuf
[2], fmt
);
955 helpserv_message(hs
, user
, MSGTYPE_REQ_OPENED
);
957 send_message_type(4, user
, opserv
, "%s %s %s", lbuf
[0], lbuf
[1], lbuf
[2]);
959 send_message_type(4, user
, hs
->helpserv
, "%s %s %s", lbuf
[0], lbuf
[1], lbuf
[2]);
961 if (hs
->req_on_join
&& req
== hs
->unhandled
&& hs
->helpchan_empty
) {
962 timeq_del(0, run_empty_interval
, hs
, TIMEQ_IGNORE_WHEN
);
963 run_empty_interval(hs
);
969 /* Handle a message from a user to a HelpServ bot. */
970 static void helpserv_usermsg(struct userNode
*user
, struct helpserv_bot
*hs
, char *text
) {
971 const int from_opserv
= 0; /* for helpserv_notice */
972 struct helpserv_request
*req
=NULL
, *newest
=NULL
;
973 struct helpserv_reqlist
*reqlist
, *hand_reqlist
;
976 if ((reqlist
= dict_find(helpserv_reqs_bynick_dict
, user
->nick
, NULL
))) {
977 for (i
=0; i
< reqlist
->used
; i
++) {
978 req
= reqlist
->list
[i
];
981 if (!newest
|| (newest
->opened
< req
->opened
))
985 /* If nothing was found, this will set req to NULL */
989 if (user
->handle_info
) {
990 hand_reqlist
= dict_find(helpserv_reqs_byhand_dict
, user
->handle_info
->handle
, NULL
);
991 if (!req
&& hand_reqlist
) {
992 /* Most recent first again */
993 for (i
=0; i
< hand_reqlist
->used
; i
++) {
994 req
= hand_reqlist
->list
[i
];
995 if ((req
->hs
!= hs
) || req
->user
)
997 if (!newest
|| (newest
->opened
< req
->opened
))
1005 reqlist
= helpserv_reqlist_alloc();
1006 dict_insert(helpserv_reqs_bynick_dict
, user
->nick
, reqlist
);
1008 req
->parent_nick_list
= reqlist
;
1009 helpserv_reqlist_append(reqlist
, req
);
1011 if (req
->helper
&& (hs
->notify
>= NOTIFY_USER
))
1012 helpserv_notify(req
->helper
, "HSMSG_NOTIFY_USER_FOUND", req
->id
, user
->nick
);
1014 helpserv_msguser(user
, "HSMSG_GREET_PRIVMSG_EXISTREQ", req
->id
);
1018 hand_reqlist
= NULL
;
1022 if (text
[0] == helpserv_conf
.user_escape
) {
1023 helpserv_msguser(user
, "HSMSG_USERCMD_NO_REQUEST");
1026 if ((hs
->persist_types
[PERSIST_T_REQUEST
] == PERSIST_PART
) && !GetUserMode(hs
->helpchan
, user
)) {
1027 helpserv_msguser(user
, "HSMSG_REQ_YOU_NOT_IN_HELPCHAN_OPEN", hs
->helpchan
->name
);
1031 req
= create_request(user
, hs
, 0);
1032 if (user
->handle_info
)
1033 helpserv_page(PGSRC_STATUS
, "HSMSG_PAGE_NEW_REQUEST_AUTHED", req
->id
, user
->nick
, user
->handle_info
->handle
);
1035 helpserv_page(PGSRC_STATUS
, "HSMSG_PAGE_NEW_REQUEST_UNAUTHED", req
->id
, user
->nick
);
1036 } else if (text
[0] == helpserv_conf
.user_escape
) {
1037 char cmdname
[MAXLEN
], *space
;
1038 helpserv_usercmd_t
*usercmd
;
1039 struct userNode
*likely_helper
;
1041 /* Find somebody likely to be the helper */
1043 likely_helper
= NULL
;
1044 else if ((likely_helper
= req
->helper
->handle
->users
) && !likely_helper
->next_authed
) {
1045 /* only one user it could be :> */
1046 } else for (likely_helper
= req
->helper
->handle
->users
; likely_helper
; likely_helper
= likely_helper
->next_authed
)
1047 if (GetUserMode(hs
->helpchan
, likely_helper
))
1050 /* Parse out command name */
1051 space
= strchr(text
+1, ' ');
1053 strncpy(cmdname
, text
+1, space
-text
-1);
1055 strcpy(cmdname
, text
+1);
1057 /* Call the user command function */
1058 usercmd
= dict_find(helpserv_usercmd_dict
, cmdname
, NULL
);
1060 usercmd(req
, likely_helper
, space
+1);
1062 helpserv_msguser(user
, "HSMSG_USERCMD_UNKNOWN", cmdname
);
1064 } else if (hs
->intervals
[INTERVAL_STALE_DELAY
]
1065 && (req
->updated
< (time_t)(now
- hs
->intervals
[INTERVAL_STALE_DELAY
]))
1066 && (!hs
->req_maxlen
|| req
->text
->used
< hs
->req_maxlen
)) {
1067 char buf
[MAX_LINE_SIZE
], updatestr
[INTERVALLEN
], timestr
[MAX_LINE_SIZE
];
1069 strftime(timestr
, MAX_LINE_SIZE
, HSFMT_TIME
, localtime(&req
->opened
));
1070 intervalString(updatestr
, now
- req
->updated
, user
->handle_info
);
1071 if (req
->helper
&& (hs
->notify
>= NOTIFY_USER
))
1072 if (user
->handle_info
)
1073 helpserv_notify(req
->helper
, "HSMSG_PAGE_UPD_REQUEST_AUTHED", req
->id
, user
->nick
, user
->handle_info
->handle
, timestr
, updatestr
);
1075 helpserv_notify(req
->helper
, "HSMSG_PAGE_UPD_REQUESTNOT_AUTHED", req
->id
, user
->nick
, timestr
, updatestr
);
1077 if (user
->handle_info
)
1078 helpserv_page(PGSRC_STATUS
, "HSMSG_PAGE_UPD_REQUEST_AUTHED", req
->id
, user
->nick
, user
->handle_info
->handle
, timestr
, updatestr
);
1080 helpserv_page(PGSRC_STATUS
, "HSMSG_PAGE_UPD_REQUEST_NOT_AUTHED", req
->id
, user
->nick
, timestr
, updatestr
);
1081 strftime(timestr
, MAX_LINE_SIZE
, HSFMT_TIME
, localtime(&now
));
1082 snprintf(buf
, MAX_LINE_SIZE
, "[Stale request updated at %s]", timestr
);
1083 string_list_append(req
->text
, strdup(buf
));
1087 if (!hs
->req_maxlen
|| req
->text
->used
< hs
->req_maxlen
)
1088 string_list_append(req
->text
, strdup(text
));
1090 helpserv_msguser(user
, "HSMSG_REQ_MAXLEN");
1093 /* Handle messages direct to a HelpServ bot. */
1094 static void helpserv_botmsg(struct userNode
*user
, struct userNode
*target
, char *text
, UNUSED_ARG(int server_qualified
)) {
1095 struct helpserv_bot
*hs
;
1096 struct helpserv_cmd
*cmd
;
1097 struct helpserv_user
*hs_user
;
1098 char *argv
[MAXNUMPARAMS
];
1099 int argc
, argv_shift
;
1100 const int from_opserv
= 0; /* for helpserv_notice */
1102 /* Ignore things consisting of empty lines or from ourselves */
1103 if (!*text
|| IsLocal(user
))
1106 hs
= dict_find(helpserv_bots_dict
, target
->nick
, NULL
);
1108 /* See if we should listen to their message as a command (helper)
1109 * or a help request (user) */
1110 if (!user
->handle_info
|| !(hs_user
= dict_find(hs
->users
, user
->handle_info
->handle
, NULL
))) {
1111 helpserv_usermsg(user
, hs
, text
);
1116 argc
= split_line(text
, false, ArrayLength(argv
)-argv_shift
, argv
+argv_shift
);
1120 cmd
= dict_find(helpserv_func_dict
, argv
[argv_shift
], NULL
);
1122 helpserv_notice(user
, "MSG_COMMAND_UNKNOWN", argv
[argv_shift
]);
1125 if (cmd
->flags
& CMD_FROM_OPSERV_ONLY
) {
1126 helpserv_notice(user
, "HSMSG_OPER_CMD");
1129 if (cmd
->access
> hs_user
->level
) {
1130 helpserv_notice(user
, "HSMSG_LEVEL_TOO_LOW");
1134 helpserv_notice(user
, "HSMSG_INTERNAL_COMMAND", argv
[argv_shift
]);
1135 } else if (cmd
->func(user
, hs
, 0, argc
, argv
+argv_shift
)) {
1136 unsplit_string(argv
+argv_shift
, argc
, text
);
1137 log_audit(HS_LOG
, LOG_COMMAND
, user
, hs
->helpserv
, hs
->helpchan
->name
, 0, text
);
1141 /* Handle a control command from an IRC operator */
1142 static MODCMD_FUNC(cmd_helpserv
) {
1143 struct helpserv_bot
*hs
= NULL
;
1144 struct helpserv_cmd
*subcmd
;
1145 const int from_opserv
= 1; /* for helpserv_notice */
1146 char botnick
[NICKLEN
+1]; /* in case command is unregister */
1150 send_help(user
, opserv
, helpserv_helpfile
, NULL
);
1154 if (!(subcmd
= dict_find(helpserv_func_dict
, argv
[1], NULL
))) {
1155 helpserv_notice(user
, "MSG_COMMAND_UNKNOWN", argv
[1]);
1159 if (!subcmd
->func
) {
1160 helpserv_notice(user
, "HSMSG_INTERNAL_COMMAND", argv
[1]);
1164 if ((subcmd
->flags
& CMD_NEED_BOT
) && ((argc
< 3) || !(hs
= dict_find(helpserv_bots_dict
, argv
[2], NULL
)))) {
1165 helpserv_notice(user
, "HSMSG_INVALID_BOT");
1169 if (subcmd
->flags
& CMD_NEVER_FROM_OPSERV
) {
1170 helpserv_notice(user
, "HSMSG_NO_USE_OPSERV");
1176 strcpy(botnick
, hs
->helpserv
->nick
);
1177 retval
= subcmd
->func(user
, hs
, 1, argc
-2, argv
+2);
1179 strcpy(botnick
, "No bot");
1180 retval
= subcmd
->func(user
, hs
, 1, argc
-1, argv
+1);
1186 static void helpserv_help(struct helpserv_bot
*hs
, int from_opserv
, struct userNode
*user
, const char *topic
) {
1187 send_help(user
, (from_opserv
? opserv
: hs
->helpserv
), helpserv_helpfile
, topic
);
1190 static int append_entry(const char *key
, UNUSED_ARG(void *data
), void *extra
) {
1191 struct helpfile_expansion
*exp
= extra
;
1194 row
= exp
->value
.table
.length
++;
1195 exp
->value
.table
.contents
[row
] = calloc(1, sizeof(char*));
1196 exp
->value
.table
.contents
[row
][0] = key
;
1200 static struct helpfile_expansion
helpserv_expand_variable(const char *variable
) {
1201 struct helpfile_expansion exp
;
1203 if (!irccasecmp(variable
, "index")) {
1204 exp
.type
= HF_TABLE
;
1205 exp
.value
.table
.length
= 1;
1206 exp
.value
.table
.width
= 1;
1207 exp
.value
.table
.flags
= TABLE_REPEAT_ROWS
;
1208 exp
.value
.table
.contents
= calloc(dict_size(helpserv_func_dict
)+1, sizeof(char**));
1209 exp
.value
.table
.contents
[0] = calloc(1, sizeof(char*));
1210 exp
.value
.table
.contents
[0][0] = "Commands:";
1211 dict_foreach(helpserv_func_dict
, append_entry
, &exp
);
1215 exp
.type
= HF_STRING
;
1216 exp
.value
.str
= NULL
;
1220 static void helpserv_helpfile_read(void) {
1221 helpserv_helpfile
= open_helpfile(HELPSERV_HELPFILE_NAME
, helpserv_expand_variable
);
1224 static HELPSERV_USERCMD(usercmd_wait
) {
1225 struct helpserv_request
*other
;
1227 char buf
[INTERVALLEN
];
1231 helpserv_user_reply("HSMSG_YOU_BEING_HELPED_BY", likely_helper
->nick
);
1233 helpserv_user_reply("HSMSG_YOU_BEING_HELPED");
1237 for (other
= req
->hs
->unhandled
, pos
= -1, count
= 0;
1239 other
= other
->next_unhandled
, ++count
) {
1244 intervalString(buf
, now
- req
->hs
->unhandled
->opened
, req
->user
->handle_info
);
1245 helpserv_user_reply("HSMSG_WAIT_STATUS", pos
+1, count
, buf
);
1248 static HELPSERV_FUNC(cmd_help
) {
1254 topic
= unsplit_string(argv
+1, argc
-1, NULL
);
1255 helpserv_help(hs
, from_opserv
, user
, topic
);
1260 static HELPSERV_FUNC(cmd_readhelp
) {
1261 struct timeval start
, stop
;
1262 struct helpfile
*old_helpfile
= helpserv_helpfile
;
1264 gettimeofday(&start
, NULL
);
1265 helpserv_helpfile_read();
1266 if (helpserv_helpfile
) {
1267 close_helpfile(old_helpfile
);
1269 helpserv_helpfile
= old_helpfile
;
1271 gettimeofday(&stop
, NULL
);
1272 stop
.tv_sec
-= start
.tv_sec
;
1273 stop
.tv_usec
-= start
.tv_usec
;
1274 if (stop
.tv_usec
< 0) {
1276 stop
.tv_usec
+= 1000000;
1278 helpserv_notice(user
, "HSMSG_READHELP_SUCCESS", stop
.tv_sec
, stop
.tv_usec
/1000);
1283 static struct helpserv_user
* helpserv_add_user(struct helpserv_bot
*hs
, struct handle_info
*handle
, enum helpserv_level level
) {
1284 struct helpserv_user
*hs_user
;
1285 struct helpserv_userlist
*userlist
;
1287 hs_user
= calloc(1, sizeof(struct helpserv_user
));
1288 hs_user
->handle
= handle
;
1290 hs_user
->help_mode
= 0;
1291 hs_user
->level
= level
;
1292 hs_user
->join_time
= find_handle_in_channel(hs
->helpchan
, handle
, NULL
) ? now
: 0;
1293 dict_insert(hs
->users
, handle
->handle
, hs_user
);
1295 if (!(userlist
= dict_find(helpserv_users_byhand_dict
, handle
->handle
, NULL
))) {
1296 userlist
= helpserv_userlist_alloc();
1297 dict_insert(helpserv_users_byhand_dict
, handle
->handle
, userlist
);
1299 helpserv_userlist_append(userlist
, hs_user
);
1304 static void helpserv_del_user(struct helpserv_bot
*hs
, struct helpserv_user
*hs_user
) {
1305 dict_remove(hs
->users
, hs_user
->handle
->handle
);
1308 static int cmd_add_user(struct helpserv_bot
*hs
, int from_opserv
, struct userNode
*user
, enum helpserv_level level
, int argc
, char *argv
[]) {
1309 struct helpserv_user
*actor
, *new_user
;
1310 struct handle_info
*handle
;
1315 actor
= GetHSUser(hs
, user
->handle_info
);
1316 if (actor
->level
< HlManager
) {
1317 helpserv_notice(user
, "HSMSG_CANNOT_ADD");
1324 if (!(handle
= helpserv_get_handle_info(user
, argv
[1])))
1327 if (GetHSUser(hs
, handle
)) {
1328 helpserv_notice(user
, "HSMSG_USER_EXISTS", handle
->handle
);
1332 if (!(from_opserv
) && actor
&& (actor
->level
<= level
)) {
1333 helpserv_notice(user
, "HSMSG_NO_BUMP_ACCESS");
1337 new_user
= helpserv_add_user(hs
, handle
, level
);
1339 helpserv_notice(user
, "HSMSG_ADDED_USER", helpserv_level2str(level
), handle
->handle
);
1343 static HELPSERV_FUNC(cmd_deluser
) {
1344 struct helpserv_user
*actor
=NULL
, *victim
;
1345 struct handle_info
*handle
;
1346 enum helpserv_level level
;
1351 actor
= GetHSUser(hs
, user
->handle_info
);
1352 if (actor
->level
< HlManager
) {
1353 helpserv_notice(user
, "HSMSG_CANNOT_DEL");
1358 if (!(handle
= helpserv_get_handle_info(user
, argv
[1])))
1361 if (!(victim
= GetHSUser(hs
, handle
))) {
1362 helpserv_notice(user
, "HSMSG_NOT_IN_USERLIST", handle
->handle
, hs
->helpserv
->nick
);
1366 if (!from_opserv
&& actor
&& (actor
->level
<= victim
->level
)) {
1367 helpserv_notice(user
, "MSG_USER_OUTRANKED", victim
->handle
->handle
);
1371 level
= victim
->level
;
1372 helpserv_del_user(hs
, victim
);
1373 helpserv_notice(user
, "HSMSG_DELETED_USER", helpserv_level2str(level
), handle
->handle
);
1378 helpserv_user_comp(const void *arg_a
, const void *arg_b
)
1380 const struct helpserv_user
*a
= *(struct helpserv_user
**)arg_a
;
1381 const struct helpserv_user
*b
= *(struct helpserv_user
**)arg_b
;
1383 if (a
->level
!= b
->level
)
1384 res
= b
->level
- a
->level
;
1386 res
= irccasecmp(a
->handle
->handle
, b
->handle
->handle
);
1390 static int show_helper_range(struct userNode
*user
, struct helpserv_bot
*hs
, int from_opserv
, enum helpserv_level min_lvl
, enum helpserv_level max_lvl
) {
1391 struct helpserv_userlist users
;
1392 struct helpfile_table tbl
;
1393 struct helpserv_user
*hs_user
;
1395 enum helpserv_level last_level
;
1399 users
.size
= dict_size(hs
->users
);
1400 users
.list
= alloca(users
.size
*sizeof(hs
->users
[0]));
1401 helpserv_notice(user
, "HSMSG_USERLIST_HEADER", hs
->helpserv
->nick
);
1402 for (it
= dict_first(hs
->users
); it
; it
= iter_next(it
)) {
1403 hs_user
= iter_data(it
);
1404 if (hs_user
->level
< min_lvl
)
1406 if (hs_user
->level
> max_lvl
)
1408 users
.list
[users
.used
++] = hs_user
;
1411 helpserv_notice(user
, "MSG_NONE");
1414 qsort(users
.list
, users
.used
, sizeof(users
.list
[0]), helpserv_user_comp
);
1415 switch (user
->handle_info
->userlist_style
) {
1417 tbl
.length
= users
.used
+ 1;
1419 tbl
.flags
= TABLE_NO_FREE
;
1420 tbl
.contents
= alloca(tbl
.length
* sizeof(tbl
.contents
[0]));
1421 tbl
.contents
[0] = alloca(tbl
.width
* sizeof(tbl
.contents
[0][0]));
1422 tbl
.contents
[0][0] = "Level";
1423 tbl
.contents
[0][1] = "Handle";
1424 tbl
.contents
[0][2] = "WeekStart";
1425 for (ii
= 0; ii
< users
.used
; ) {
1426 hs_user
= users
.list
[ii
++];
1427 tbl
.contents
[ii
] = alloca(tbl
.width
* sizeof(tbl
.contents
[0][0]));
1428 tbl
.contents
[ii
][0] = helpserv_level_names
[hs_user
->level
];
1429 tbl
.contents
[ii
][1] = hs_user
->handle
->handle
;
1430 tbl
.contents
[ii
][2] = weekday_names
[hs_user
->week_start
];
1432 table_send((from_opserv
? opserv
: hs
->helpserv
), user
->nick
, 0, NULL
, tbl
);
1434 case HI_STYLE_ZOOT
: default:
1435 last_level
= HlNone
;
1438 tbl
.flags
= TABLE_NO_FREE
| TABLE_REPEAT_ROWS
| TABLE_NO_HEADERS
;
1439 tbl
.contents
= alloca(users
.used
* sizeof(tbl
.contents
[0]));
1440 for (ii
= 0; ii
< users
.used
; ) {
1441 hs_user
= users
.list
[ii
++];
1442 if (hs_user
->level
!= last_level
) {
1444 helpserv_notice(user
, "HSMSG_USERLIST_ZOOT_LVL", hs
->helpserv
->nick
, helpserv_level_names
[last_level
]);
1445 table_send((from_opserv
? opserv
: hs
->helpserv
), user
->nick
, 0, NULL
, tbl
);
1448 last_level
= hs_user
->level
;
1450 tbl
.contents
[tbl
.length
] = alloca(tbl
.width
* sizeof(tbl
.contents
[0][0]));
1451 tbl
.contents
[tbl
.length
++][0] = hs_user
->handle
->handle
;
1454 helpserv_notice(user
, "HSMSG_USERLIST_ZOOT_LVL", hs
->helpserv
->nick
, helpserv_level_names
[last_level
]);
1455 table_send((from_opserv
? opserv
: hs
->helpserv
), user
->nick
, 0, NULL
, tbl
);
1461 static HELPSERV_FUNC(cmd_helpers
) {
1462 return show_helper_range(user
, hs
, from_opserv
, HlTrial
, HlOwner
);
1465 static HELPSERV_FUNC(cmd_wlist
) {
1466 return show_helper_range(user
, hs
, from_opserv
, HlOwner
, HlOwner
);
1469 static HELPSERV_FUNC(cmd_mlist
) {
1470 return show_helper_range(user
, hs
, from_opserv
, HlManager
, HlManager
);
1473 static HELPSERV_FUNC(cmd_hlist
) {
1474 return show_helper_range(user
, hs
, from_opserv
, HlHelper
, HlHelper
);
1477 static HELPSERV_FUNC(cmd_tlist
) {
1478 return show_helper_range(user
, hs
, from_opserv
, HlTrial
, HlTrial
);
1481 static HELPSERV_FUNC(cmd_addowner
) {
1482 return cmd_add_user(hs
, from_opserv
, user
, HlOwner
, argc
, argv
);
1485 static HELPSERV_FUNC(cmd_addmanager
) {
1486 return cmd_add_user(hs
, from_opserv
, user
, HlManager
, argc
, argv
);
1489 static HELPSERV_FUNC(cmd_addhelper
) {
1490 return cmd_add_user(hs
, from_opserv
, user
, HlHelper
, argc
, argv
);
1493 static HELPSERV_FUNC(cmd_addtrial
) {
1494 return cmd_add_user(hs
, from_opserv
, user
, HlTrial
, argc
, argv
);
1497 static HELPSERV_FUNC(cmd_clvl
) {
1498 struct helpserv_user
*actor
=NULL
, *victim
;
1499 struct handle_info
*handle
;
1500 enum helpserv_level level
;
1505 actor
= GetHSUser(hs
, user
->handle_info
);
1506 if (actor
->level
< HlManager
) {
1507 helpserv_notice(user
, "HSMSG_CANNOT_CLVL");
1512 if (!(handle
= helpserv_get_handle_info(user
, argv
[1])))
1515 if (!(victim
= GetHSUser(hs
, handle
))) {
1516 helpserv_notice(user
, "HSMSG_NOT_IN_USERLIST", handle
->handle
, hs
->helpserv
->nick
);
1520 if (((level
= helpserv_str2level(argv
[2])) == HlNone
) || level
== HlOper
) {
1521 helpserv_notice(user
, "HSMSG_INVALID_ACCESS", argv
[2]);
1525 if (!(from_opserv
) && actor
) {
1526 if (actor
== victim
) {
1527 helpserv_notice(user
, "HSMSG_NO_SELF_CLVL");
1531 if (actor
->level
<= victim
->level
) {
1532 helpserv_notice(user
, "MSG_USER_OUTRANKED", victim
->handle
->handle
);
1536 if (level
>= actor
->level
) {
1537 helpserv_notice(user
, "HSMSG_NO_BUMP_ACCESS");
1542 victim
->level
= level
;
1543 helpserv_notice(user
, "HSMSG_CHANGED_ACCESS", handle
->handle
, helpserv_level2str(level
));
1548 static void free_request(void *data
) {
1549 struct helpserv_request
*req
= data
;
1552 if (shutting_down
&& (req
->hs
->persist_types
[PERSIST_T_REQUEST
] != PERSIST_CLOSE
|| !req
->handle
)) {
1553 helpserv_log_request(req
, "srvx shutdown");
1556 /* Clean up from the unhandled queue */
1557 if (req
->hs
->unhandled
) {
1558 if (req
->hs
->unhandled
== req
) {
1559 req
->hs
->unhandled
= req
->next_unhandled
;
1561 struct helpserv_request
*uh
;
1562 for (uh
=req
->hs
->unhandled
; uh
->next_unhandled
&& (uh
->next_unhandled
!= req
); uh
= uh
->next_unhandled
);
1563 if (uh
->next_unhandled
) {
1564 uh
->next_unhandled
= req
->next_unhandled
;
1569 /* Clean up the lists */
1570 if (req
->parent_nick_list
) {
1571 if (req
->parent_nick_list
->used
== 1) {
1572 dict_remove(helpserv_reqs_bynick_dict
, req
->user
->nick
);
1574 helpserv_reqlist_remove(req
->parent_nick_list
, req
);
1577 if (req
->parent_hand_list
) {
1578 if (req
->parent_hand_list
->used
== 1) {
1579 dict_remove(helpserv_reqs_byhand_dict
, req
->handle
->handle
);
1581 helpserv_reqlist_remove(req
->parent_hand_list
, req
);
1585 free_string_list(req
->text
);
1589 static HELPSERV_FUNC(cmd_close
) {
1590 struct helpserv_request
*req
, *newest
=NULL
;
1591 struct helpserv_reqlist
*nick_list
, *hand_list
;
1592 struct helpserv_user
*hs_user
=GetHSUser(hs
, user
->handle_info
);
1593 struct userNode
*req_user
=NULL
;
1594 char close_reason
[MAXLEN
], reqnum
[12];
1595 unsigned long old_req
;
1603 if (!(req
= smart_get_request(hs
, hs_user
, argv
[1], &num_requests
))) {
1604 helpserv_notice(user
, "HSMSG_REQ_INVALID", argv
[1]);
1608 sprintf(reqnum
, "%lu", req
->id
);
1610 if (num_requests
> 1)
1611 helpserv_notice(user
, "HSMSG_REQ_FOUNDMANY");
1613 if (hs_user
->level
< HlManager
&& req
->helper
!= hs_user
) {
1615 helpserv_notice(user
, "HSMSG_REQ_NOT_YOURS_ASSIGNED_TO", req
->id
, req
->helper
->handle
->handle
);
1617 helpserv_notice(user
, "HSMSG_REQ_NOT_YOURS_UNASSIGNED", req
->id
);
1621 helpserv_notice(user
, "HSMSG_REQ_CLOSED", req
->id
);
1623 req_user
= req
->user
;
1624 helpserv_message(hs
, req
->user
, MSGTYPE_REQ_CLOSED
);
1626 helpserv_page(PGSRC_STATUS
, "HSMSG_PAGE_CLOSE_REQUEST_1", req
->id
, req
->user
->nick
, req
->handle
->handle
, user
->nick
);
1628 helpserv_page(PGSRC_STATUS
, "HSMSG_PAGE_CLOSE_REQUEST_2", req
->id
, req
->user
->nick
, user
->nick
);
1631 helpserv_page(PGSRC_STATUS
, "HSMSG_PAGE_CLOSE_REQUEST_3", req
->id
, req
->handle
->handle
, user
->nick
);
1633 helpserv_page(PGSRC_STATUS
, "HSMSG_PAGE_CLOSE_REQUEST_4", req
->id
, user
->nick
);
1636 hs_user
->closed
[0]++;
1637 hs_user
->closed
[4]++;
1639 /* Set these to keep track of the lists after the request is gone, but
1640 * not if free_request() will helpserv_reqlist_free() them. */
1641 nick_list
= req
->parent_nick_list
;
1642 if (nick_list
&& (nick_list
->used
== 1))
1644 hand_list
= req
->parent_hand_list
;
1645 if (hand_list
&& (hand_list
->used
== 1))
1650 snprintf(close_reason
, MAXLEN
, "Closed by %s: %s", user
->handle_info
->handle
, unsplit_string(argv
+2, argc
-2, NULL
));
1652 sprintf(close_reason
, "Closed by %s", user
->handle_info
->handle
);
1654 helpserv_log_request(req
, close_reason
);
1655 dict_remove(hs
->requests
, reqnum
);
1657 /* Look for other requests associated with them */
1659 for (i
=0; i
< nick_list
->used
; i
++) {
1660 req
= nick_list
->list
[i
];
1664 if (!newest
|| (newest
->opened
< req
->opened
))
1669 helpserv_msguser(newest
->user
, "HSMSG_REQ_FOUND_ANOTHER", old_req
, newest
->id
);
1672 if (req_user
&& hs
->auto_devoice
) {
1673 struct modeNode
*mn
= GetUserMode(hs
->helpchan
, req_user
);
1674 if ((!newest
|| !newest
->helper
) && mn
&& (mn
->modes
& MODE_VOICE
)) {
1675 struct mod_chanmode change
;
1676 mod_chanmode_init(&change
);
1678 change
.args
[0].mode
= MODE_REMOVE
| MODE_VOICE
;
1679 change
.args
[0].member
= mn
;
1680 mod_chanmode_announce(hs
->helpserv
, hs
->helpchan
, &change
);
1687 static HELPSERV_FUNC(cmd_list
) {
1690 struct helpfile_table tbl
;
1691 unsigned int line
, total
;
1692 struct helpserv_request
*req
;
1694 if ((argc
< 2) || !irccasecmp(argv
[1], "unassigned")) {
1695 for (req
= hs
->unhandled
, total
=0; req
; req
= req
->next_unhandled
, total
++) ;
1696 helpserv_notice(user
, "HSMSG_REQ_LIST_TOP_UNASSIGNED", total
);
1697 searchtype
= 1; /* Unassigned */
1698 } else if (!irccasecmp(argv
[1], "assigned")) {
1699 for (req
= hs
->unhandled
, total
=dict_size(hs
->requests
); req
; req
= req
->next_unhandled
, total
--) ;
1700 helpserv_notice(user
, "HSMSG_REQ_LIST_TOP_ASSIGNED", total
);
1701 searchtype
= 2; /* Assigned */
1702 } else if (!irccasecmp(argv
[1], "me")) {
1703 for (total
= 0, it
= dict_first(hs
->requests
); it
; it
= iter_next(it
)) {
1704 req
= iter_data(it
);
1705 if (req
->helper
&& (req
->helper
->handle
== user
->handle_info
))
1708 helpserv_notice(user
, "HSMSG_REQ_LIST_TOP_YOUR", total
);
1710 } else if (!irccasecmp(argv
[1], "all")) {
1711 total
= dict_size(hs
->requests
);
1712 helpserv_notice(user
, "HSMSG_REQ_LIST_TOP_ALL", total
);
1713 searchtype
= 3; /* All */
1715 helpserv_notice(user
, "HSMSG_BAD_REQ_TYPE", argv
[1]);
1720 helpserv_notice(user
, "HSMSG_REQ_LIST_NONE");
1724 tbl
.length
= total
+1;
1726 tbl
.flags
= TABLE_NO_FREE
;
1727 tbl
.contents
= alloca(tbl
.length
* sizeof(*tbl
.contents
));
1728 tbl
.contents
[0] = alloca(tbl
.width
* sizeof(**tbl
.contents
));
1729 tbl
.contents
[0][0] = "ID#";
1730 tbl
.contents
[0][1] = "User";
1731 tbl
.contents
[0][2] = "Helper";
1732 tbl
.contents
[0][3] = "Time open";
1733 tbl
.contents
[0][4] = "User status";
1735 for (it
=dict_first(hs
->requests
), line
=0; it
; it
=iter_next(it
)) {
1736 char opentime
[INTERVALLEN
], reqid
[12], username
[NICKLEN
+2];
1738 req
= iter_data(it
);
1740 switch (searchtype
) {
1753 if (!req
->helper
|| (req
->helper
->handle
!= user
->handle_info
))
1760 tbl
.contents
[line
] = alloca(tbl
.width
* sizeof(**tbl
.contents
));
1761 sprintf(reqid
, "%lu", req
->id
);
1762 tbl
.contents
[line
][0] = strdup(reqid
);
1764 strcpy(username
, req
->user
->nick
);
1767 strcpy(username
+1, req
->handle
->handle
);
1769 tbl
.contents
[line
][1] = strdup(username
);
1770 tbl
.contents
[line
][2] = req
->helper
? req
->helper
->handle
->handle
: "(Unassigned)";
1771 intervalString(opentime
, now
- req
->opened
, user
->handle_info
);
1772 tbl
.contents
[line
][3] = strdup(opentime
);
1773 tbl
.contents
[line
][4] = ((req
->user
|| req
->handle
->users
) ? "Online" : "Offline");
1776 table_send((from_opserv
? opserv
: hs
->helpserv
), user
->nick
, 0, NULL
, tbl
);
1778 for (; line
> 0; line
--) {
1779 free((char *)tbl
.contents
[line
][0]);
1780 free((char *)tbl
.contents
[line
][1]);
1781 free((char *)tbl
.contents
[line
][3]);
1787 static void helpserv_show(int from_opserv
, struct helpserv_bot
*hs
, struct userNode
*user
, struct helpserv_request
*req
) {
1789 char buf
[MAX_LINE_SIZE
];
1790 char buf2
[INTERVALLEN
];
1794 helpserv_notice(user
, "HSMSG_REQ_INFO_2a", req
->user
->nick
, req
->handle
->handle
);
1796 helpserv_notice(user
, "HSMSG_REQ_INFO_2b", req
->user
->nick
);
1797 else if (req
->handle
)
1798 if (req
->handle
->users
)
1799 helpserv_notice(user
, "HSMSG_REQ_INFO_2c", req
->handle
->handle
);
1801 helpserv_notice(user
, "HSMSG_REQ_INFO_2d", req
->handle
->handle
);
1803 helpserv_notice(user
, "HSMSG_REQ_INFO_2e");
1804 strftime(buf
, MAX_LINE_SIZE
, HSFMT_TIME
, localtime(&req
->opened
));
1805 intervalString(buf2
, now
- req
->opened
, user
->handle_info
);
1806 helpserv_notice(user
, "HSMSG_REQ_INFO_3", buf
, buf2
);
1807 helpserv_notice(user
, "HSMSG_REQ_INFO_4");
1808 for (nn
=0; nn
< req
->text
->used
; nn
++)
1809 helpserv_notice(user
, "HSMSG_REQ_INFO_MESSAGE", req
->text
->list
[nn
]);
1812 /* actor is the one who executed the command... it should == user except from
1814 static int helpserv_assign(int from_opserv
, struct helpserv_bot
*hs
, struct userNode
*user
, struct userNode
*actor
, struct helpserv_request
*req
) {
1815 struct helpserv_request
*req2
;
1816 struct helpserv_user
*old_helper
;
1818 if (!user
->handle_info
)
1820 if ((hs
->persist_types
[PERSIST_T_HELPER
] == PERSIST_PART
) && !GetUserMode(hs
->helpchan
, user
)) {
1821 struct helpserv_user
*hsuser_actor
= GetHSUser(hs
, actor
->handle_info
);
1822 if (hsuser_actor
->level
< HlManager
) {
1823 helpserv_notice(user
, "HSMSG_REQ_YOU_NOT_IN_HELPCHAN", hs
->helpchan
->name
);
1825 } else if (user
!= actor
) {
1826 helpserv_notice(user
, "HSMSG_REQ_YOU_NOT_IN_OVERRIDE", hs
->helpchan
->name
);
1827 helpserv_notice(actor
, "HSMSG_REQ_HIM_NOT_IN_OVERRIDE", user
->nick
, hs
->helpchan
->name
);
1829 helpserv_notice(user
, "HSMSG_REQ_SELF_NOT_IN_OVERRIDE", hs
->helpchan
->name
);
1832 hs
->last_active
= now
;
1833 if ((old_helper
= req
->helper
)) {
1834 /* don't need to remove from the unhandled queue */
1835 } else if (hs
->unhandled
== req
) {
1836 hs
->unhandled
= req
->next_unhandled
;
1837 } else for (req2
= hs
->unhandled
; req2
; req2
= req2
->next_unhandled
) {
1838 if (req2
->next_unhandled
== req
) {
1839 req2
->next_unhandled
= req
->next_unhandled
;
1843 req
->next_unhandled
= NULL
;
1844 req
->helper
= GetHSUser(hs
, user
->handle_info
);
1845 assert(req
->helper
);
1846 req
->assigned
= now
;
1849 helpserv_notice(user
, "HSMSG_REQ_REASSIGNED", req
->id
, old_helper
->handle
->handle
);
1850 req
->helper
->reassigned_to
[0]++;
1851 req
->helper
->reassigned_to
[4]++;
1852 old_helper
->reassigned_from
[0]++;
1853 old_helper
->reassigned_from
[4]++;
1855 helpserv_notice(user
, "HSMSG_REQ_ASSIGNED_YOU", req
->id
);
1856 req
->helper
->picked_up
[0]++;
1857 req
->helper
->picked_up
[4]++;
1859 helpserv_show(from_opserv
, hs
, user
, req
);
1861 helpserv_message(hs
, req
->user
, MSGTYPE_REQ_ASSIGNED
);
1863 helpserv_msguser(req
->user
, "HSMSG_REQ_ASSIGNED_AGAIN", req
->id
, user
->handle_info
->handle
, user
->nick
);
1865 helpserv_msguser(req
->user
, "HSMSG_REQ_ASSIGNED", req
->id
, user
->handle_info
->handle
, user
->nick
);
1868 helpserv_page(PGSRC_STATUS
, "HSMSG_PAGE_ASSIGN_REQUEST_1", req
->id
, req
->user
->nick
, req
->handle
->handle
, user
->nick
);
1870 helpserv_page(PGSRC_STATUS
, "HSMSG_PAGE_ASSIGN_REQUEST_2", req
->id
, req
->user
->nick
, user
->nick
);
1873 helpserv_page(PGSRC_STATUS
, "HSMSG_PAGE_ASSIGN_REQUEST_3", req
->id
, req
->handle
->handle
, user
->nick
);
1875 helpserv_page(PGSRC_STATUS
, "HSMSG_PAGE_ASSIGN_REQUEST_4", req
->id
, user
->nick
);
1878 if (req
->user
&& hs
->auto_voice
) {
1879 struct mod_chanmode change
;
1880 mod_chanmode_init(&change
);
1882 change
.args
[0].mode
= MODE_VOICE
;
1883 if ((change
.args
[0].member
= GetUserMode(hs
->helpchan
, req
->user
)))
1884 mod_chanmode_announce(hs
->helpserv
, hs
->helpchan
, &change
);
1890 static HELPSERV_FUNC(cmd_next
) {
1891 struct helpserv_request
*req
;
1893 if (!(req
= hs
->unhandled
)) {
1894 helpserv_notice(user
, "HSMSG_REQ_NO_UNASSIGNED");
1897 return helpserv_assign(from_opserv
, hs
, user
, user
, req
);
1900 static HELPSERV_FUNC(cmd_show
) {
1901 struct helpserv_request
*req
;
1902 struct helpserv_user
*hs_user
=GetHSUser(hs
, user
->handle_info
);
1909 if (!(req
= smart_get_request(hs
, hs_user
, argv
[1], &num_requests
))) {
1910 helpserv_notice(user
, "HSMSG_REQ_INVALID", argv
[1]);
1914 if (num_requests
> 1)
1915 helpserv_notice(user
, "HSMSG_REQ_FOUNDMANY");
1917 helpserv_notice(user
, "HSMSG_REQ_INFO_1", req
->id
);
1918 helpserv_show(from_opserv
, hs
, user
, req
);
1922 static HELPSERV_FUNC(cmd_pickup
) {
1923 struct helpserv_request
*req
;
1924 struct helpserv_user
*hs_user
=GetHSUser(hs
, user
->handle_info
);
1931 if (!(req
= smart_get_request(hs
, hs_user
, argv
[1], &num_requests
))) {
1932 helpserv_notice(user
, "HSMSG_REQ_INVALID", argv
[1]);
1936 if (num_requests
> 1)
1937 helpserv_notice(user
, "HSMSG_REQ_FOUNDMANY");
1939 return helpserv_assign(from_opserv
, hs
, user
, user
, req
);
1942 static HELPSERV_FUNC(cmd_reassign
) {
1943 struct helpserv_request
*req
;
1944 struct userNode
*targetuser
;
1945 struct helpserv_user
*target
;
1946 struct helpserv_user
*hs_user
=GetHSUser(hs
, user
->handle_info
);
1953 if (!(req
= smart_get_request(hs
, hs_user
, argv
[1], &num_requests
))) {
1954 helpserv_notice(user
, "HSMSG_REQ_INVALID", argv
[1]);
1958 if (num_requests
> 1)
1959 helpserv_notice(user
, "HSMSG_REQ_FOUNDMANY");
1961 if (!(targetuser
= GetUserH(argv
[2]))) {
1962 helpserv_notice(user
, "MSG_NICK_UNKNOWN", argv
[2]);
1966 if (!targetuser
->handle_info
) {
1967 helpserv_notice(user
, "MSG_USER_AUTHENTICATE", targetuser
->nick
);
1971 if (!(target
= GetHSUser(hs
, targetuser
->handle_info
))) {
1972 helpserv_notice(user
, "HSMSG_NOT_IN_USERLIST", targetuser
->nick
, hs
->helpserv
->nick
);
1976 if ((hs
->persist_types
[PERSIST_T_HELPER
] == PERSIST_PART
) && !GetUserMode(hs
->helpchan
, user
) && (hs_user
->level
< HlManager
)) {
1977 helpserv_notice(user
, "HSMSG_REQ_HIM_NOT_IN_HELPCHAN", targetuser
->nick
, hs
->helpchan
->name
);
1981 helpserv_assign(from_opserv
, hs
, targetuser
, user
, req
);
1985 static HELPSERV_FUNC(cmd_addnote
) {
1986 char text
[MAX_LINE_SIZE
], timestr
[MAX_LINE_SIZE
], *note
;
1987 struct helpserv_request
*req
;
1988 struct helpserv_user
*hs_user
=GetHSUser(hs
, user
->handle_info
);
1995 if (!(req
= smart_get_request(hs
, hs_user
, argv
[1], &num_requests
))) {
1996 helpserv_notice(user
, "HSMSG_REQ_INVALID", argv
[1]);
2000 if (num_requests
> 1)
2001 helpserv_notice(user
, "HSMSG_REQ_FOUNDMANY");
2003 note
= unsplit_string(argv
+2, argc
-2, NULL
);
2005 strftime(timestr
, MAX_LINE_SIZE
, HSFMT_TIME
, localtime(&now
));
2006 snprintf(text
, MAX_LINE_SIZE
, "[Helper note at %s]:", timestr
);
2007 string_list_append(req
->text
, strdup(text
));
2008 snprintf(text
, MAX_LINE_SIZE
, " <%s> %s", user
->handle_info
->handle
, note
);
2009 string_list_append(req
->text
, strdup(text
));
2011 helpserv_notice(user
, "HSMSG_REQMSG_NOTE_ADDED", req
->id
);
2016 static HELPSERV_FUNC(cmd_page
) {
2019 helpserv_page(PGSRC_COMMAND
, "HSMSG_PAGE_REQUEST", user
->nick
, unsplit_string(argv
+1, argc
-1, NULL
));
2024 static HELPSERV_FUNC(cmd_stats
) {
2025 struct helpserv_user
*target
, *hs_user
;
2026 struct handle_info
*target_handle
;
2027 struct helpfile_table tbl
;
2029 char intervalstr
[INTERVALLEN
], buf
[16];
2031 hs_user
= from_opserv
? NULL
: GetHSUser(hs
, user
->handle_info
);
2034 if (!from_opserv
&& (hs_user
->level
< HlManager
)) {
2035 helpserv_notice(user
, "HSMSG_NEED_MANAGER");
2039 if (!(target_handle
= helpserv_get_handle_info(user
, argv
[1]))) {
2043 if (!(target
= GetHSUser(hs
, target_handle
))) {
2044 helpserv_notice(user
, "HSMSG_NOT_IN_USERLIST", target_handle
->handle
, hs
->helpserv
->nick
);
2049 helpserv_notice(user
, "HSMSG_OPSERV_NEED_USER");
2055 helpserv_notice(user
, "HSMSG_STATS_TOP", hs
->helpserv
->nick
, target
->handle
->handle
, weekday_names
[target
->week_start
]);
2059 tbl
.flags
= TABLE_NO_FREE
;
2060 tbl
.contents
= alloca(tbl
.length
* sizeof(*tbl
.contents
));
2061 tbl
.contents
[0] = alloca(tbl
.width
* sizeof(**tbl
.contents
));
2062 tbl
.contents
[0][0] = "";
2063 tbl
.contents
[0][1] = "Recorded time";
2064 for (i
=0; i
< 5; i
++) {
2065 unsigned int week_time
= target
->time_per_week
[i
];
2066 tbl
.contents
[i
+1] = alloca(tbl
.width
* sizeof(**tbl
.contents
));
2067 if ((i
== 0 || i
== 4) && target
->join_time
)
2068 week_time
+= now
- target
->join_time
;
2069 helpserv_interval(intervalstr
, week_time
);
2070 tbl
.contents
[i
+1][1] = strdup(intervalstr
);
2072 tbl
.contents
[1][0] = "This week";
2073 tbl
.contents
[2][0] = "Last week";
2074 tbl
.contents
[3][0] = "2 weeks ago";
2075 tbl
.contents
[4][0] = "3 weeks ago";
2076 tbl
.contents
[5][0] = "Total";
2078 helpserv_notice(user
, "HSMSG_STATS_TIME", hs
->helpchan
->name
);
2079 table_send((from_opserv
? opserv
: hs
->helpserv
), user
->nick
, 0, NULL
, tbl
);
2081 for (i
=1; i
<= 5; i
++)
2082 free((char *)tbl
.contents
[i
][1]);
2086 tbl
.flags
= TABLE_NO_FREE
;
2087 tbl
.contents
= alloca(tbl
.length
* sizeof(*tbl
.contents
));
2088 tbl
.contents
[0] = alloca(tbl
.width
* sizeof(**tbl
.contents
));
2089 tbl
.contents
[1] = alloca(tbl
.width
* sizeof(**tbl
.contents
));
2090 tbl
.contents
[2] = alloca(tbl
.width
* sizeof(**tbl
.contents
));
2091 tbl
.contents
[3] = alloca(tbl
.width
* sizeof(**tbl
.contents
));
2092 tbl
.contents
[4] = alloca(tbl
.width
* sizeof(**tbl
.contents
));
2093 tbl
.contents
[0][0] = "Category";
2094 tbl
.contents
[0][1] = "This week";
2095 tbl
.contents
[0][2] = "Last week";
2096 tbl
.contents
[0][3] = "Total";
2098 tbl
.contents
[1][0] = "Requests picked up";
2099 for (i
=0; i
< 3; i
++) {
2100 sprintf(buf
, "%u", target
->picked_up
[(i
== 2 ? 4 : i
)]);
2101 tbl
.contents
[1][i
+1] = strdup(buf
);
2103 tbl
.contents
[2][0] = "Requests closed";
2104 for (i
=0; i
< 3; i
++) {
2105 sprintf(buf
, "%u", target
->closed
[(i
== 2 ? 4 : i
)]);
2106 tbl
.contents
[2][i
+1] = strdup(buf
);
2108 tbl
.contents
[3][0] = "Reassigned from";
2109 for (i
=0; i
< 3; i
++) {
2110 sprintf(buf
, "%u", target
->reassigned_from
[(i
== 2 ? 4 : i
)]);
2111 tbl
.contents
[3][i
+1] = strdup(buf
);
2113 tbl
.contents
[4][0] = "Reassigned to";
2114 for (i
=0; i
< 3; i
++) {
2115 sprintf(buf
, "%u", target
->reassigned_to
[(i
== 2 ? 4 : i
)]);
2116 tbl
.contents
[4][i
+1] = strdup(buf
);
2119 helpserv_notice(user
, "HSMSG_STATS_REQS");
2120 table_send((from_opserv
? opserv
: hs
->helpserv
), user
->nick
, 0, NULL
, tbl
);
2122 for (i
=1; i
< 5; i
++) {
2123 free((char *)tbl
.contents
[i
][1]);
2124 free((char *)tbl
.contents
[i
][2]);
2125 free((char *)tbl
.contents
[i
][3]);
2131 static HELPSERV_FUNC(cmd_statsreport
) {
2133 struct helpfile_table tbl
;
2135 unsigned int line
, i
;
2136 struct userNode
*srcbot
= from_opserv
? opserv
: hs
->helpserv
;
2138 if ((argc
> 1) && !irccasecmp(argv
[1], "NOTICE"))
2141 tbl
.length
= dict_size(hs
->users
)+1;
2143 tbl
.flags
= TABLE_NO_FREE
;
2144 tbl
.contents
= alloca(tbl
.length
* sizeof(*tbl
.contents
));
2145 tbl
.contents
[0] = alloca(tbl
.width
* sizeof(**tbl
.contents
));
2146 tbl
.contents
[0][0] = "Account";
2147 tbl
.contents
[0][1] = "Requests";
2148 tbl
.contents
[0][2] = "Time helping";
2150 for (it
=dict_first(hs
->users
), line
=0; it
; it
=iter_next(it
)) {
2151 struct helpserv_user
*hs_user
=iter_data(it
);
2153 tbl
.contents
[++line
] = alloca(tbl
.width
* sizeof(**tbl
.contents
));
2154 tbl
.contents
[line
][0] = hs_user
->handle
->handle
;
2155 tbl
.contents
[line
][1] = malloc(12);
2156 tbl
.contents
[line
][2] = malloc(32); /* A bit more than needed */
2159 /* 4 to 1 instead of 3 to 0 because it's unsigned */
2160 for (i
=4; i
> 0; i
--) {
2161 for (it
=dict_first(hs
->users
), line
=0; it
; it
=iter_next(it
)) {
2162 struct helpserv_user
*hs_user
= iter_data(it
);
2164 unsigned int week_time
= hs_user
->time_per_week
[i
-1];
2165 if ((i
==1) && hs_user
->join_time
)
2166 week_time
+= now
- hs_user
->join_time
;
2167 helpserv_interval((char *)tbl
.contents
[++line
][2], week_time
);
2170 sprintf((char *)tbl
.contents
[line
][1], "%u", hs_user
->picked_up
[i
-1]+hs_user
->reassigned_to
[i
-1]);
2172 send_target_message(use_privmsg
, user
->nick
, srcbot
, statsreport_week
[i
-1]);
2173 table_send(srcbot
, user
->nick
, 0, (use_privmsg
? irc_privmsg
: irc_notice
), tbl
);
2176 for (line
=1; line
<= dict_size(hs
->users
); line
++) {
2177 free((char *)tbl
.contents
[line
][1]);
2178 free((char *)tbl
.contents
[line
][2]);
2185 helpserv_in_channel(struct helpserv_bot
*hs
, struct chanNode
*channel
) {
2186 enum page_source pgsrc
;
2187 if (channel
== hs
->helpchan
)
2189 for (pgsrc
=0; pgsrc
<PGSRC_COUNT
; pgsrc
++)
2190 if (channel
== hs
->page_targets
[pgsrc
])
2195 static HELPSERV_FUNC(cmd_move
) {
2197 helpserv_notice(user
, "HSMSG_INVALID_BOT");
2203 if (is_valid_nick(argv
[1])) {
2204 char *newnick
= argv
[1], oldnick
[NICKLEN
], reason
[MAXLEN
];
2206 strcpy(oldnick
, hs
->helpserv
->nick
);
2208 if (GetUserH(newnick
)) {
2209 helpserv_notice(user
, "HSMSG_NICK_EXISTS", newnick
);
2213 dict_remove2(helpserv_bots_dict
, hs
->helpserv
->nick
, 1);
2214 NickChange(hs
->helpserv
, newnick
, 0);
2215 dict_insert(helpserv_bots_dict
, hs
->helpserv
->nick
, hs
);
2217 helpserv_notice(user
, "HSMSG_RENAMED", oldnick
, newnick
);
2219 snprintf(reason
, MAXLEN
, "HelpServ bot %s (in %s) renamed to %s by %s.", oldnick
, hs
->helpchan
->name
, newnick
, user
->nick
);
2220 global_message(MESSAGE_RECIPIENT_OPERS
, reason
);
2223 } else if (IsChannelName(argv
[1])) {
2224 struct chanNode
*old_helpchan
= hs
->helpchan
;
2225 char *newchan
= argv
[1], oldchan
[CHANNELLEN
], reason
[MAXLEN
];
2226 struct helpserv_botlist
*botlist
;
2228 strcpy(oldchan
, hs
->helpchan
->name
);
2230 if (!irccasecmp(oldchan
, newchan
)) {
2231 helpserv_notice(user
, "HSMSG_MOVE_SAME_CHANNEL", hs
->helpserv
->nick
);
2235 if (opserv_bad_channel(newchan
)) {
2236 helpserv_notice(user
, "HSMSG_ILLEGAL_CHANNEL", newchan
);
2240 botlist
= dict_find(helpserv_bots_bychan_dict
, hs
->helpchan
->name
, NULL
);
2241 helpserv_botlist_remove(botlist
, hs
);
2242 if (botlist
->used
== 0) {
2243 dict_remove(helpserv_bots_bychan_dict
, hs
->helpchan
->name
);
2246 hs
->helpchan
= NULL
;
2247 if (!helpserv_in_channel(hs
, old_helpchan
)) {
2248 snprintf(reason
, MAXLEN
, "Moved to %s by %s.", newchan
, user
->nick
);
2249 DelChannelUser(hs
->helpserv
, old_helpchan
, reason
, 0);
2252 if (!(hs
->helpchan
= GetChannel(newchan
))) {
2253 hs
->helpchan
= AddChannel(newchan
, now
, NULL
, NULL
);
2254 AddChannelUser(hs
->helpserv
, hs
->helpchan
)->modes
|= MODE_CHANOP
;
2255 } else if (!helpserv_in_channel(hs
, old_helpchan
)) {
2256 struct mod_chanmode change
;
2257 mod_chanmode_init(&change
);
2259 change
.args
[0].mode
= MODE_CHANOP
;
2260 change
.args
[0].member
= AddChannelUser(hs
->helpserv
, hs
->helpchan
);
2261 mod_chanmode_announce(hs
->helpserv
, hs
->helpchan
, &change
);
2264 if (!(botlist
= dict_find(helpserv_bots_bychan_dict
, hs
->helpchan
->name
, NULL
))) {
2265 botlist
= helpserv_botlist_alloc();
2266 dict_insert(helpserv_bots_bychan_dict
, hs
->helpchan
->name
, botlist
);
2268 helpserv_botlist_append(botlist
, hs
);
2270 snprintf(reason
, MAXLEN
, "HelpServ %s (%s) moved to %s by %s.", hs
->helpserv
->nick
, oldchan
, newchan
, user
->nick
);
2271 global_message(MESSAGE_RECIPIENT_OPERS
, reason
);
2275 helpserv_notice(user
, "HSMSG_INVALID_MOVE", argv
[1]);
2280 static HELPSERV_FUNC(cmd_bots
) {
2282 struct helpfile_table tbl
;
2285 helpserv_notice(user
, "HSMSG_BOTLIST_HEADER");
2287 tbl
.length
= dict_size(helpserv_bots_dict
)+1;
2289 tbl
.flags
= TABLE_NO_FREE
;
2290 tbl
.contents
= alloca(tbl
.length
* sizeof(*tbl
.contents
));
2291 tbl
.contents
[0] = alloca(tbl
.width
* sizeof(**tbl
.contents
));
2292 tbl
.contents
[0][0] = "Bot";
2293 tbl
.contents
[0][1] = "Channel";
2294 tbl
.contents
[0][2] = "Owner";
2295 tbl
.contents
[0][3] = "Inactivity";
2297 for (it
=dict_first(helpserv_bots_dict
), i
=1; it
; it
=iter_next(it
), i
++) {
2298 dict_iterator_t it2
;
2299 struct helpserv_bot
*bot
;
2300 struct helpserv_user
*owner
=NULL
;
2302 bot
= iter_data(it
);
2304 for (it2
=dict_first(bot
->users
); it2
; it2
=iter_next(it2
)) {
2305 if (((struct helpserv_user
*)iter_data(it2
))->level
== HlOwner
) {
2306 owner
= iter_data(it2
);
2311 tbl
.contents
[i
] = alloca(tbl
.width
* sizeof(**tbl
.contents
));
2312 tbl
.contents
[i
][0] = iter_key(it
);
2313 tbl
.contents
[i
][1] = bot
->helpchan
->name
;
2314 tbl
.contents
[i
][2] = owner
? owner
->handle
->handle
: "None";
2315 tbl
.contents
[i
][3] = alloca(INTERVALLEN
);
2316 intervalString((char*)tbl
.contents
[i
][3], now
- bot
->last_active
, user
->handle_info
);
2319 table_send((from_opserv
? opserv
: hs
->helpserv
), user
->nick
, 0, NULL
, tbl
);
2324 static void helpserv_page_helper_gone(struct helpserv_bot
*hs
, struct helpserv_request
*req
, const char *reason
) {
2325 const int from_opserv
= 0;
2330 /* Let the user know that their request is now unhandled */
2332 struct modeNode
*mn
= GetUserMode(hs
->helpchan
, req
->user
);
2333 helpserv_msguser(req
->user
, "HSMSG_REQ_UNASSIGNED", req
->id
, reason
);
2334 if (hs
->auto_devoice
&& mn
&& (mn
->modes
& MODE_VOICE
)) {
2335 struct mod_chanmode change
;
2336 mod_chanmode_init(&change
);
2338 change
.args
[0].mode
= MODE_REMOVE
| MODE_VOICE
;
2339 change
.args
[0].member
= mn
;
2340 mod_chanmode_announce(hs
->helpserv
, hs
->helpchan
, &change
);
2343 helpserv_page(PGSRC_STATUS
, "HSMSG_PAGE_HELPER_GONE_1", req
->id
, req
->user
->nick
, req
->handle
->handle
, req
->helper
->handle
->handle
, reason
);
2345 helpserv_page(PGSRC_STATUS
, "HSMSG_PAGE_HELPER_GONE_2", req
->id
, req
->user
->nick
, req
->helper
->handle
->handle
, reason
);
2348 helpserv_page(PGSRC_STATUS
, "HSMSG_PAGE_HELPER_GONE_3", req
->id
, req
->handle
->handle
, req
->helper
->handle
->handle
, reason
);
2350 helpserv_page(PGSRC_STATUS
, "HSMSG_PAGE_HELPER_GONE_2", req
->id
, req
->helper
->handle
->handle
, reason
);
2353 /* Now put it back in the queue */
2354 if (hs
->unhandled
== NULL
) {
2355 /* Nothing there, put it at the front */
2356 hs
->unhandled
= req
;
2357 req
->next_unhandled
= NULL
;
2359 /* Should it be at the front? */
2360 if (hs
->unhandled
->opened
>= req
->opened
) {
2361 req
->next_unhandled
= hs
->unhandled
;
2362 hs
->unhandled
= req
;
2364 struct helpserv_request
*unhandled
;
2365 /* Find the request that this should be inserted AFTER */
2366 for (unhandled
=hs
->unhandled
; unhandled
->next_unhandled
&& (unhandled
->next_unhandled
->opened
< req
->opened
); unhandled
= unhandled
->next_unhandled
);
2367 req
->next_unhandled
= unhandled
->next_unhandled
;
2368 unhandled
->next_unhandled
= req
;
2375 /* This takes care of WHINE_DELAY and IDLE_DELAY */
2376 static void run_whine_interval(void *data
) {
2377 struct helpserv_bot
*hs
=data
;
2378 struct helpfile_table tbl
;
2381 /* First, run the WHINE_DELAY */
2382 if (hs
->intervals
[INTERVAL_WHINE_DELAY
]
2383 && (hs
->page_types
[PGSRC_ALERT
] != PAGE_NONE
)
2384 && (hs
->page_targets
[PGSRC_ALERT
] != NULL
)
2385 && (!hs
->intervals
[INTERVAL_EMPTY_INTERVAL
] || !hs
->helpchan_empty
)) {
2386 struct helpserv_request
*unh
;
2387 struct helpserv_reqlist reqlist
;
2388 unsigned int queuesize
=0;
2390 helpserv_reqlist_init(&reqlist
);
2392 for (unh
= hs
->unhandled
; unh
; unh
= unh
->next_unhandled
) {
2394 if ((now
- unh
->opened
) >= (time_t)hs
->intervals
[INTERVAL_WHINE_DELAY
]) {
2395 helpserv_reqlist_append(&reqlist
, unh
);
2400 char strwhinedelay
[INTERVALLEN
];
2402 intervalString(strwhinedelay
, (time_t)hs
->intervals
[INTERVAL_WHINE_DELAY
], NULL
);
2403 #if ANNOYING_ALERT_PAGES
2404 tbl
.length
= reqlist
.used
+ 1;
2406 tbl
.flags
= TABLE_NO_FREE
;
2407 tbl
.contents
= alloca(tbl
.length
* sizeof(*tbl
.contents
));
2408 tbl
.contents
[0] = alloca(tbl
.width
* sizeof(**tbl
.contents
));
2409 tbl
.contents
[0][0] = "ID#";
2410 tbl
.contents
[0][1] = "Nick";
2411 tbl
.contents
[0][2] = "Account";
2412 tbl
.contents
[0][3] = "Waiting time";
2414 for (i
=1; i
<= reqlist
.used
; i
++) {
2415 char reqid
[12], unh_time
[INTERVALLEN
];
2416 unh
= reqlist
.list
[i
-1];
2418 tbl
.contents
[i
] = alloca(tbl
.width
* sizeof(**tbl
.contents
));
2419 sprintf(reqid
, "%lu", unh
->id
);
2420 tbl
.contents
[i
][0] = strdup(reqid
);
2421 tbl
.contents
[i
][1] = unh
->user
? unh
->user
->nick
: "Not online";
2422 tbl
.contents
[i
][2] = unh
->handle
? unh
->handle
->handle
: "Not authed";
2423 intervalString(unh_time
, now
- unh
->opened
, NULL
);
2424 tbl
.contents
[i
][3] = strdup(unh_time
);
2427 helpserv_page(PGSRC_ALERT
, "HSMSG_PAGE_WHINE_HEADER", reqlist
.used
, strwhinedelay
, queuesize
);
2428 table_send(hs
->helpserv
, hs
->page_targets
[PGSRC_ALERT
]->name
, 0, page_type_funcs
[hs
->page_types
[PGSRC_ALERT
]], tbl
);
2430 for (i
=1; i
<= reqlist
.used
; i
++) {
2431 free((char *)tbl
.contents
[i
][0]);
2432 free((char *)tbl
.contents
[i
][3]);
2435 helpserv_page(PGSRC_ALERT
, "HSMSG_PAGE_WHINE_HEADER", reqlist
.used
, strwhinedelay
, queuesize
);
2439 helpserv_reqlist_clean(&reqlist
);
2442 /* Next run IDLE_DELAY */
2443 if (hs
->intervals
[INTERVAL_IDLE_DELAY
]
2444 && (hs
->page_types
[PGSRC_STATUS
] != PAGE_NONE
)
2445 && (hs
->page_targets
[PGSRC_STATUS
] != NULL
)) {
2446 struct modeList mode_list
;
2448 modeList_init(&mode_list
);
2450 for (i
=0; i
< hs
->helpchan
->members
.used
; i
++) {
2451 struct modeNode
*mn
= hs
->helpchan
->members
.list
[i
];
2452 /* Ignore ops. Perhaps this should be a set option? */
2453 if (mn
->modes
& MODE_CHANOP
)
2455 /* Check if they've been idle long enough */
2456 if ((unsigned)(now
- mn
->idle_since
) < hs
->intervals
[INTERVAL_IDLE_DELAY
])
2458 /* Add them to the list of idle people.. */
2459 modeList_append(&mode_list
, mn
);
2462 if (mode_list
.used
) {
2463 char stridledelay
[INTERVALLEN
];
2465 tbl
.length
= mode_list
.used
+ 1;
2467 tbl
.flags
= TABLE_NO_FREE
;
2468 tbl
.contents
= alloca(tbl
.length
* sizeof(*tbl
.contents
));
2469 tbl
.contents
[0] = alloca(tbl
.width
* sizeof(**tbl
.contents
));
2470 tbl
.contents
[0][0] = "Nick";
2471 tbl
.contents
[0][1] = "Account";
2472 tbl
.contents
[0][2] = "ID#";
2473 tbl
.contents
[0][3] = "Idle time";
2475 for (i
=1; i
<= mode_list
.used
; i
++) {
2476 char reqid
[12], idle_time
[INTERVALLEN
];
2477 struct helpserv_reqlist
*reqlist
;
2478 struct modeNode
*mn
= mode_list
.list
[i
-1];
2480 tbl
.contents
[i
] = alloca(tbl
.width
* sizeof(**tbl
.contents
));
2481 tbl
.contents
[i
][0] = mn
->user
->nick
;
2482 tbl
.contents
[i
][1] = mn
->user
->handle_info
? mn
->user
->handle_info
->handle
: "Not authed";
2484 if ((reqlist
= dict_find(helpserv_reqs_bynick_dict
, mn
->user
->nick
, NULL
))) {
2487 for (j
= reqlist
->used
-1; j
>= 0; j
--) {
2488 struct helpserv_request
*req
= reqlist
->list
[j
];
2490 if (req
->hs
== hs
) {
2491 sprintf(reqid
, "%lu", req
->id
);
2497 strcpy(reqid
, "None");
2499 strcpy(reqid
, "None");
2501 tbl
.contents
[i
][2] = strdup(reqid
);
2503 intervalString(idle_time
, now
- mn
->idle_since
, NULL
);
2504 tbl
.contents
[i
][3] = strdup(idle_time
);
2507 intervalString(stridledelay
, (time_t)hs
->intervals
[INTERVAL_IDLE_DELAY
], NULL
);
2508 helpserv_page(PGSRC_STATUS
, "HSMSG_PAGE_IDLE_HEADER", mode_list
.used
, hs
->helpchan
->name
, stridledelay
);
2509 table_send(hs
->helpserv
, hs
->page_targets
[PGSRC_STATUS
]->name
, 0, page_types
[hs
->page_types
[PGSRC_STATUS
]].func
, tbl
);
2511 for (i
=1; i
<= mode_list
.used
; i
++) {
2512 free((char *)tbl
.contents
[i
][2]);
2513 free((char *)tbl
.contents
[i
][3]);
2517 modeList_clean(&mode_list
);
2520 if (hs
->intervals
[INTERVAL_WHINE_INTERVAL
]) {
2521 timeq_add(now
+ hs
->intervals
[INTERVAL_WHINE_INTERVAL
], run_whine_interval
, hs
);
2525 /* Returns -1 if there's any helpers,
2526 * 0 if there are no helpers
2527 * >1 if there are trials (number of trials)
2529 static int find_helpchan_helpers(struct helpserv_bot
*hs
) {
2533 for (it
=dict_first(hs
->users
); it
; it
=iter_next(it
)) {
2534 struct helpserv_user
*hs_user
=iter_data(it
);
2536 if (find_handle_in_channel(hs
->helpchan
, hs_user
->handle
, NULL
)) {
2537 if (hs_user
->level
>= HlHelper
) {
2538 hs
->helpchan_empty
= 0;
2545 hs
->helpchan_empty
= 1;
2550 static void run_empty_interval(void *data
) {
2551 struct helpserv_bot
*hs
=data
;
2552 int num_trials
=find_helpchan_helpers(hs
);
2553 unsigned int num_unh
;
2554 struct helpserv_request
*unh
;
2556 if (num_trials
== -1)
2558 if (hs
->req_on_join
&& !hs
->unhandled
)
2561 for (num_unh
=0, unh
=hs
->unhandled
; unh
; num_unh
++)
2562 unh
= unh
->next_unhandled
;
2565 helpserv_page(PGSRC_ALERT
, "HSMSG_PAGE_ONLYTRIALALERT", hs
->helpchan
->name
, num_trials
, num_unh
);
2567 helpserv_page(PGSRC_ALERT
, "HSMSG_PAGE_EMPTYALERT", hs
->helpchan
->name
, num_unh
);
2569 if (hs
->intervals
[INTERVAL_EMPTY_INTERVAL
])
2570 timeq_add(now
+ hs
->intervals
[INTERVAL_EMPTY_INTERVAL
], run_empty_interval
, hs
);
2573 static void free_user(void *data
) {
2574 struct helpserv_user
*hs_user
= data
;
2575 struct helpserv_bot
*hs
= hs_user
->hs
;
2576 struct helpserv_userlist
*userlist
;
2580 for (it
=dict_first(hs
->requests
); it
; it
=iter_next(it
)) {
2581 struct helpserv_request
*req
= iter_data(it
);
2583 if (req
->helper
== hs_user
)
2584 helpserv_page_helper_gone(hs
, req
, "been deleted");
2588 userlist
= dict_find(helpserv_users_byhand_dict
, hs_user
->handle
->handle
, NULL
);
2589 if (userlist
->used
== 1) {
2590 dict_remove(helpserv_users_byhand_dict
, hs_user
->handle
->handle
);
2592 helpserv_userlist_remove(userlist
, hs_user
);
2598 static struct helpserv_bot
*register_helpserv(const char *nick
, const char *help_channel
, const char *registrar
) {
2599 struct helpserv_bot
*hs
;
2600 struct helpserv_botlist
*botlist
;
2602 /* Laziness dictates calloc, since there's a lot to set to NULL or 0, and
2603 * it's a harmless default */
2604 hs
= calloc(1, sizeof(struct helpserv_bot
));
2606 if (!(hs
->helpserv
= AddService(nick
, helpserv_conf
.description
, NULL
))) {
2611 reg_privmsg_func(hs
->helpserv
, helpserv_botmsg
);
2613 if (!(hs
->helpchan
= GetChannel(help_channel
))) {
2614 hs
->helpchan
= AddChannel(help_channel
, now
, NULL
, NULL
);
2615 AddChannelUser(hs
->helpserv
, hs
->helpchan
)->modes
|= MODE_CHANOP
;
2617 struct mod_chanmode change
;
2618 mod_chanmode_init(&change
);
2620 change
.args
[0].mode
= MODE_CHANOP
;
2621 change
.args
[0].member
= AddChannelUser(hs
->helpserv
, hs
->helpchan
);
2622 mod_chanmode_announce(hs
->helpserv
, hs
->helpchan
, &change
);
2626 hs
->registrar
= strdup(registrar
);
2628 hs
->users
= dict_new();
2629 /* Don't free keys - they use the handle_info's handle field */
2630 dict_set_free_data(hs
->users
, free_user
);
2631 hs
->requests
= dict_new();
2632 dict_set_free_keys(hs
->requests
, free
);
2633 dict_set_free_data(hs
->requests
, free_request
);
2635 dict_insert(helpserv_bots_dict
, hs
->helpserv
->nick
, hs
);
2637 if (!(botlist
= dict_find(helpserv_bots_bychan_dict
, hs
->helpchan
->name
, NULL
))) {
2638 botlist
= helpserv_botlist_alloc();
2639 dict_insert(helpserv_bots_bychan_dict
, hs
->helpchan
->name
, botlist
);
2641 helpserv_botlist_append(botlist
, hs
);
2646 static HELPSERV_FUNC(cmd_register
) {
2647 char *nick
, *helpchan
, reason
[MAXLEN
];
2648 struct handle_info
*handle
;
2652 if (!is_valid_nick(nick
)) {
2653 helpserv_notice(user
, "HSMSG_ILLEGAL_NICK", nick
);
2656 if (GetUserH(nick
)) {
2657 helpserv_notice(user
, "HSMSG_NICK_EXISTS", nick
);
2661 if (!IsChannelName(helpchan
)) {
2662 helpserv_notice(user
, "HSMSG_ILLEGAL_CHANNEL", helpchan
);
2666 if (opserv_bad_channel(helpchan
)) {
2667 helpserv_notice(user
, "HSMSG_ILLEGAL_CHANNEL", helpchan
);
2670 if (!(handle
= helpserv_get_handle_info(user
, argv
[3])))
2673 if (!(hs
= register_helpserv(nick
, helpchan
, user
->handle_info
->handle
))) {
2674 helpserv_notice(user
, "HSMSG_ERROR_ADDING_SERVICE", nick
);
2678 hs
->registered
= now
;
2679 helpserv_add_user(hs
, handle
, HlOwner
);
2681 helpserv_notice(user
, "HSMSG_REG_SUCCESS", handle
->handle
, nick
);
2683 snprintf(reason
, MAXLEN
, "HelpServ %s (%s) registered to %s by %s.", nick
, hs
->helpchan
->name
, handle
->handle
, user
->nick
);
2684 /* Not sent to helpers, since they can't register HelpServ */
2685 global_message(MESSAGE_RECIPIENT_OPERS
, reason
);
2689 static void unregister_helpserv(struct helpserv_bot
*hs
) {
2690 enum message_type msgtype
;
2692 timeq_del(0, NULL
, hs
, TIMEQ_IGNORE_WHEN
|TIMEQ_IGNORE_FUNC
);
2694 /* Requests before users so that it doesn't spam mentioning now-unhandled
2695 * requests because the users were deleted */
2696 dict_delete(hs
->requests
);
2697 hs
->requests
= NULL
; /* so we don't try to look up requests in free_user() */
2698 dict_delete(hs
->users
);
2699 free(hs
->registrar
);
2701 for (msgtype
=0; msgtype
<MSGTYPE_COUNT
; msgtype
++)
2702 free(hs
->messages
[msgtype
]);
2705 static void helpserv_free_bot(void *data
) {
2706 unregister_helpserv(data
);
2710 static void helpserv_unregister(struct helpserv_bot
*bot
, const char *quit_fmt
, const char *global_fmt
, const char *actor
) {
2711 char reason
[MAXLEN
], channame
[CHANNELLEN
], botname
[NICKLEN
];
2712 struct helpserv_botlist
*botlist
;
2715 botlist
= dict_find(helpserv_bots_bychan_dict
, bot
->helpchan
->name
, NULL
);
2716 helpserv_botlist_remove(botlist
, bot
);
2718 dict_remove(helpserv_bots_bychan_dict
, bot
->helpchan
->name
);
2719 len
= strlen(bot
->helpserv
->nick
) + 1;
2720 safestrncpy(botname
, bot
->helpserv
->nick
, len
);
2721 len
= strlen(bot
->helpchan
->name
) + 1;
2722 safestrncpy(channame
, bot
->helpchan
->name
, len
);
2723 snprintf(reason
, sizeof(reason
), quit_fmt
, actor
);
2724 DelUser(bot
->helpserv
, NULL
, 1, reason
);
2725 dict_remove(helpserv_bots_dict
, botname
);
2726 snprintf(reason
, sizeof(reason
), global_fmt
, botname
, channame
, actor
);
2727 global_message(MESSAGE_RECIPIENT_OPERS
, reason
);
2730 static HELPSERV_FUNC(cmd_unregister
) {
2732 if (argc
< 2 || strcmp(argv
[1], "CONFIRM")) {
2733 helpserv_notice(user
, "HSMSG_NEED_UNREG_CONFIRM");
2736 log_audit(HS_LOG
, LOG_COMMAND
, user
, hs
->helpserv
, hs
->helpchan
->name
, 0, "unregister CONFIRM");
2739 helpserv_unregister(hs
, "Unregistered by %s", "HelpServ %s (%s) unregistered by %s.", user
->nick
);
2743 static HELPSERV_FUNC(cmd_expire
) {
2744 struct helpserv_botlist victims
;
2745 struct helpserv_bot
*bot
;
2746 dict_iterator_t it
, next
;
2747 unsigned int count
= 0;
2749 memset(&victims
, 0, sizeof(victims
));
2750 for (it
= dict_first(helpserv_bots_dict
); it
; it
= next
) {
2751 bot
= iter_data(it
);
2752 next
= iter_next(it
);
2753 if ((unsigned int)(now
- bot
->last_active
) < helpserv_conf
.expire_age
)
2755 helpserv_unregister(bot
, "Registration expired due to inactivity", "HelpServ %s (%s) expired at request of %s.", user
->nick
);
2758 helpserv_notice(user
, "HSMSG_EXPIRATION_DONE", count
);
2762 static HELPSERV_FUNC(cmd_giveownership
) {
2763 struct handle_info
*hi
;
2764 struct helpserv_user
*new_owner
, *old_owner
, *hs_user
;
2766 char reason
[MAXLEN
];
2768 if (!from_opserv
&& ((argc
< 3) || strcmp(argv
[2], "CONFIRM"))) {
2769 helpserv_notice(user
, "HSMSG_NEED_GIVEOWNERSHIP_CONFIRM");
2772 hi
= helpserv_get_handle_info(user
, argv
[1]);
2775 new_owner
= GetHSUser(hs
, hi
);
2777 helpserv_notice(user
, "HSMSG_NOT_IN_USERLIST", hi
->handle
, hs
->helpserv
->nick
);
2781 old_owner
= GetHSUser(hs
, user
->handle_info
);
2782 else for (it
= dict_first(hs
->users
), old_owner
= NULL
; it
; it
= iter_next(it
)) {
2783 hs_user
= iter_data(it
);
2784 if (hs_user
->level
!= HlOwner
)
2787 helpserv_notice(user
, "HSMSG_MULTIPLE_OWNERS", hs
->helpserv
->nick
);
2790 old_owner
= hs_user
;
2792 if (!from_opserv
&& (new_owner
->handle
== user
->handle_info
)) {
2793 helpserv_notice(user
, "HSMSG_NO_TRANSFER_SELF");
2797 old_owner
->level
= HlManager
;
2798 new_owner
->level
= HlOwner
;
2799 helpserv_notice(user
, "HSMSG_OWNERSHIP_GIVEN", hs
->helpserv
->nick
, new_owner
->handle
->handle
);
2800 sprintf(reason
, "%s (%s) ownership transferred to %s by %s.", hs
->helpserv
->nick
, hs
->helpchan
->name
, new_owner
->handle
->handle
, user
->handle_info
->handle
);
2804 static HELPSERV_FUNC(cmd_weekstart
) {
2805 struct handle_info
*hi
;
2806 struct helpserv_user
*actor
, *victim
;
2810 actor
= from_opserv
? NULL
: GetHSUser(hs
, user
->handle_info
);
2811 if (!(hi
= helpserv_get_handle_info(user
, argv
[1])))
2813 if (!(victim
= GetHSUser(hs
, hi
))) {
2814 helpserv_notice(user
, "HSMSG_NOT_IN_USERLIST", hi
->handle
, hs
->helpserv
->nick
);
2817 if (actor
&& (actor
->level
<= victim
->level
) && (actor
!= victim
)) {
2818 helpserv_notice(user
, "MSG_USER_OUTRANKED", victim
->handle
->handle
);
2821 if (argc
> 2 && (!actor
|| actor
->level
>= HlManager
)) {
2823 switch (argv
[2][0]) {
2825 if ((argv
[2][1] == 'u') || (argv
[2][1] == 'U'))
2827 else if ((argv
[2][1] == 'a') || (argv
[2][1] == 'A'))
2830 case 'm': case 'M': new_day
= 1; break;
2832 if ((argv
[2][1] == 'u') || (argv
[2][1] == 'U'))
2834 else if ((argv
[2][1] == 'h') || (argv
[2][1] == 'H'))
2837 case 'w': case 'W': new_day
= 3; break;
2838 case 'f': case 'F': new_day
= 5; break;
2841 helpserv_notice(user
, "HSMSG_BAD_WEEKDAY", argv
[2]);
2844 victim
->week_start
= new_day
;
2847 helpserv_notice(user
, "HSMSG_WEEK_STARTS", victim
->handle
->handle
, weekday_names
[victim
->week_start
]);
2851 static void set_page_target(struct helpserv_bot
*hs
, enum page_source idx
, const char *target
) {
2852 struct chanNode
*new_target
, *old_target
;
2855 if (!IsChannelName(target
)) {
2856 log_module(HS_LOG
, LOG_ERROR
, "%s has an invalid page target.", hs
->helpserv
->nick
);
2859 new_target
= GetChannel(target
);
2861 new_target
= AddChannel(target
, now
, NULL
, NULL
);
2862 AddChannelUser(hs
->helpserv
, new_target
);
2867 if (new_target
== hs
->page_targets
[idx
])
2869 old_target
= hs
->page_targets
[idx
];
2870 hs
->page_targets
[idx
] = NULL
;
2871 if (old_target
&& !helpserv_in_channel(hs
, old_target
))
2872 DelChannelUser(hs
->helpserv
, old_target
, "Changing page target.", 0);
2873 if (new_target
&& !helpserv_in_channel(hs
, new_target
)) {
2874 struct mod_chanmode change
;
2875 mod_chanmode_init(&change
);
2877 change
.args
[0].mode
= MODE_CHANOP
;
2878 change
.args
[0].member
= AddChannelUser(hs
->helpserv
, new_target
);
2879 mod_chanmode_announce(hs
->helpserv
, new_target
, &change
);
2881 hs
->page_targets
[idx
] = new_target
;
2884 static int opt_page_target(struct userNode
*user
, struct helpserv_bot
*hs
, int from_opserv
, int argc
, char *argv
[], enum page_source idx
) {
2888 if (!IsOper(user
)) {
2889 helpserv_notice(user
, "HSMSG_SET_NEED_OPER");
2892 if (!strcmp(argv
[0], "*")) {
2893 set_page_target(hs
, idx
, NULL
);
2895 } else if (!IsChannelName(argv
[0])) {
2896 helpserv_notice(user
, "MSG_NOT_CHANNEL_NAME");
2899 set_page_target(hs
, idx
, argv
[0]);
2903 if (hs
->page_targets
[idx
])
2904 helpserv_notice(user
, page_sources
[idx
].print_target
, hs
->page_targets
[idx
]->name
);
2906 helpserv_notice(user
, page_sources
[idx
].print_target
, user_find_message(user
, "MSG_NONE"));
2910 static HELPSERV_OPTION(opt_pagetarget_command
) {
2911 return opt_page_target(user
, hs
, from_opserv
, argc
, argv
, PGSRC_COMMAND
);
2914 static HELPSERV_OPTION(opt_pagetarget_alert
) {
2915 return opt_page_target(user
, hs
, from_opserv
, argc
, argv
, PGSRC_ALERT
);
2918 static HELPSERV_OPTION(opt_pagetarget_status
) {
2919 return opt_page_target(user
, hs
, from_opserv
, argc
, argv
, PGSRC_STATUS
);
2922 static enum page_type
page_type_from_name(const char *name
) {
2923 enum page_type type
;
2924 for (type
=0; type
<PAGE_COUNT
; type
++)
2925 if (!irccasecmp(page_types
[type
].db_name
, name
))
2930 static int opt_page_type(struct userNode
*user
, struct helpserv_bot
*hs
, int from_opserv
, int argc
, char *argv
[], enum page_source idx
) {
2931 enum page_type new_type
;
2935 new_type
= page_type_from_name(argv
[0]);
2936 if (new_type
== PAGE_COUNT
) {
2937 helpserv_notice(user
, "HSMSG_INVALID_OPTION", argv
[0]);
2940 hs
->page_types
[idx
] = new_type
;
2943 helpserv_notice(user
, page_sources
[idx
].print_type
,
2944 user_find_message(user
, page_types
[hs
->page_types
[idx
]].print_name
));
2948 static HELPSERV_OPTION(opt_pagetype
) {
2949 return opt_page_type(user
, hs
, from_opserv
, argc
, argv
, PGSRC_COMMAND
);
2952 static HELPSERV_OPTION(opt_alert_page_type
) {
2953 return opt_page_type(user
, hs
, from_opserv
, argc
, argv
, PGSRC_ALERT
);
2956 static HELPSERV_OPTION(opt_status_page_type
) {
2957 return opt_page_type(user
, hs
, from_opserv
, argc
, argv
, PGSRC_STATUS
);
2960 static int opt_message(struct userNode
*user
, struct helpserv_bot
*hs
, int from_opserv
, int argc
, char *argv
[], enum message_type idx
) {
2964 char *msg
= unsplit_string(argv
, argc
, NULL
);
2965 free(hs
->messages
[idx
]);
2966 hs
->messages
[idx
] = strcmp(msg
, "*") ? strdup(msg
) : NULL
;
2969 if (hs
->messages
[idx
])
2970 helpserv_notice(user
, message_types
[idx
].print_name
, hs
->messages
[idx
]);
2972 helpserv_notice(user
, message_types
[idx
].print_name
, user_find_message(user
, "MSG_NONE"));
2976 static HELPSERV_OPTION(opt_greeting
) {
2977 return opt_message(user
, hs
, from_opserv
, argc
, argv
, MSGTYPE_GREETING
);
2980 static HELPSERV_OPTION(opt_req_opened
) {
2981 return opt_message(user
, hs
, from_opserv
, argc
, argv
, MSGTYPE_REQ_OPENED
);
2984 static HELPSERV_OPTION(opt_req_assigned
) {
2985 return opt_message(user
, hs
, from_opserv
, argc
, argv
, MSGTYPE_REQ_ASSIGNED
);
2988 static HELPSERV_OPTION(opt_req_closed
) {
2989 return opt_message(user
, hs
, from_opserv
, argc
, argv
, MSGTYPE_REQ_CLOSED
);
2992 static int opt_interval(struct userNode
*user
, struct helpserv_bot
*hs
, int from_opserv
, int argc
, char *argv
[], enum interval_type idx
, unsigned int min
) {
2993 char buf
[INTERVALLEN
];
2997 unsigned long new_int
= ParseInterval(argv
[0]);
2998 if (!new_int
&& strcmp(argv
[0], "0")) {
2999 helpserv_notice(user
, "MSG_INVALID_DURATION", argv
[0]);
3002 if (new_int
&& new_int
< min
) {
3003 intervalString(buf
, min
, user
->handle_info
);
3004 helpserv_notice(user
, "HSMSG_INVALID_INTERVAL", user_find_message(user
, interval_types
[idx
].print_name
), buf
);
3007 hs
->intervals
[idx
] = new_int
;
3010 if (hs
->intervals
[idx
]) {
3011 intervalString(buf
, hs
->intervals
[idx
], user
->handle_info
);
3012 helpserv_notice(user
, interval_types
[idx
].print_name
, buf
);
3014 helpserv_notice(user
, interval_types
[idx
].print_name
, user_find_message(user
, "HSMSG_0_DISABLED"));
3018 static HELPSERV_OPTION(opt_idle_delay
) {
3019 return opt_interval(user
, hs
, from_opserv
, argc
, argv
, INTERVAL_IDLE_DELAY
, 60);
3022 static HELPSERV_OPTION(opt_whine_delay
) {
3023 return opt_interval(user
, hs
, from_opserv
, argc
, argv
, INTERVAL_WHINE_DELAY
, 60);
3026 static HELPSERV_OPTION(opt_whine_interval
) {
3027 unsigned int old_val
= hs
->intervals
[INTERVAL_WHINE_INTERVAL
];
3030 retval
= opt_interval(user
, hs
, from_opserv
, argc
, argv
, INTERVAL_WHINE_INTERVAL
, 60);
3032 if (!old_val
&& hs
->intervals
[INTERVAL_WHINE_INTERVAL
]) {
3033 timeq_add(now
+ hs
->intervals
[INTERVAL_WHINE_INTERVAL
], run_whine_interval
, hs
);
3034 } else if (old_val
&& !hs
->intervals
[INTERVAL_WHINE_INTERVAL
]) {
3035 timeq_del(0, run_whine_interval
, hs
, TIMEQ_IGNORE_WHEN
);
3041 static HELPSERV_OPTION(opt_empty_interval
) {
3042 unsigned int old_val
= hs
->intervals
[INTERVAL_EMPTY_INTERVAL
];
3045 retval
= opt_interval(user
, hs
, from_opserv
, argc
, argv
, INTERVAL_EMPTY_INTERVAL
, 60);
3047 if (!old_val
&& hs
->intervals
[INTERVAL_EMPTY_INTERVAL
]) {
3048 timeq_add(now
+ hs
->intervals
[INTERVAL_EMPTY_INTERVAL
], run_empty_interval
, hs
);
3049 } else if (old_val
&& !hs
->intervals
[INTERVAL_EMPTY_INTERVAL
]) {
3050 timeq_del(0, run_empty_interval
, hs
, TIMEQ_IGNORE_WHEN
);
3056 static HELPSERV_OPTION(opt_stale_delay
) {
3057 return opt_interval(user
, hs
, from_opserv
, argc
, argv
, INTERVAL_STALE_DELAY
, 60);
3060 static enum persistence_length
persistence_from_name(const char *name
) {
3061 enum persistence_length pers
;
3062 for (pers
=0; pers
<PERSIST_COUNT
; pers
++)
3063 if (!irccasecmp(name
, persistence_lengths
[pers
].db_name
))
3065 return PERSIST_COUNT
;
3068 static int opt_persist(struct userNode
*user
, struct helpserv_bot
*hs
, int from_opserv
, int argc
, char *argv
[], enum persistence_type idx
) {
3072 enum persistence_length new_pers
= persistence_from_name(argv
[0]);
3073 if (new_pers
== PERSIST_COUNT
) {
3074 helpserv_notice(user
, "HSMSG_INVALID_OPTION", argv
[0]);
3077 hs
->persist_types
[idx
] = new_pers
;
3080 helpserv_notice(user
, persistence_types
[idx
].print_name
,
3081 user_find_message(user
, persistence_lengths
[hs
->persist_types
[idx
]].print_name
));
3085 static HELPSERV_OPTION(opt_request_persistence
) {
3086 return opt_persist(user
, hs
, from_opserv
, argc
, argv
, PERSIST_T_REQUEST
);
3089 static HELPSERV_OPTION(opt_helper_persistence
) {
3090 return opt_persist(user
, hs
, from_opserv
, argc
, argv
, PERSIST_T_HELPER
);
3093 static enum notification_type
notification_from_name(const char *name
) {
3094 enum notification_type notify
;
3095 for (notify
=0; notify
<NOTIFY_COUNT
; notify
++)
3096 if (!irccasecmp(name
, notification_types
[notify
].db_name
))
3098 return NOTIFY_COUNT
;
3101 static HELPSERV_OPTION(opt_notification
) {
3105 enum notification_type new_notify
= notification_from_name(argv
[0]);
3106 if (new_notify
== NOTIFY_COUNT
) {
3107 helpserv_notice(user
, "HSMSG_INVALID_OPTION", argv
[0]);
3110 if (!from_opserv
&& (new_notify
== NOTIFY_HANDLE
)) {
3111 helpserv_notice(user
, "HSMSG_SET_NEED_OPER");
3114 hs
->notify
= new_notify
;
3117 helpserv_notice(user
, "HSMSG_SET_NOTIFICATION", user_find_message(user
, notification_types
[hs
->notify
].print_name
));
3121 #define OPTION_UINT(var, name) do { \
3124 (var) = strtoul(argv[0], NULL, 0); \
3127 helpserv_notice(user, name, (var)); \
3131 static HELPSERV_OPTION(opt_id_wrap
) {
3132 OPTION_UINT(hs
->id_wrap
, "HSMSG_SET_IDWRAP");
3135 static HELPSERV_OPTION(opt_req_maxlen
) {
3136 OPTION_UINT(hs
->req_maxlen
, "HSMSG_SET_REQMAXLEN");
3139 #define OPTION_BINARY(var, name) do { \
3142 if (enabled_string(argv[0])) { \
3145 } else if (disabled_string(argv[0])) { \
3149 helpserv_notice(user, "MSG_INVALID_BINARY", argv[0]); \
3153 helpserv_notice(user, name, user_find_message(user, (var) ? "MSG_ON" : "MSG_OFF")); \
3157 static HELPSERV_OPTION(opt_privmsg_only
) {
3158 OPTION_BINARY(hs
->privmsg_only
, "HSMSG_SET_PRIVMSGONLY");
3161 static HELPSERV_OPTION(opt_req_on_join
) {
3162 OPTION_BINARY(hs
->req_on_join
, "HSMSG_SET_REQONJOIN");
3165 static HELPSERV_OPTION(opt_auto_voice
) {
3166 OPTION_BINARY(hs
->auto_voice
, "HSMSG_SET_AUTOVOICE");
3169 static HELPSERV_OPTION(opt_auto_devoice
) {
3170 OPTION_BINARY(hs
->auto_devoice
, "HSMSG_SET_AUTODEVOICE");
3173 static HELPSERV_FUNC(cmd_set
) {
3174 helpserv_option_func_t
*opt
;
3178 helpserv_option_func_t
*display
[] = {
3179 opt_pagetarget_command
, opt_pagetarget_alert
, opt_pagetarget_status
,
3180 opt_pagetype
, opt_alert_page_type
, opt_status_page_type
,
3181 opt_greeting
, opt_req_opened
, opt_req_assigned
, opt_req_closed
,
3182 opt_idle_delay
, opt_whine_delay
, opt_whine_interval
,
3183 opt_empty_interval
, opt_stale_delay
, opt_request_persistence
,
3184 opt_helper_persistence
, opt_notification
, opt_id_wrap
,
3185 opt_req_maxlen
, opt_privmsg_only
, opt_req_on_join
, opt_auto_voice
,
3189 helpserv_notice(user
, "HSMSG_QUEUE_OPTIONS");
3190 for (i
=0; i
<ArrayLength(display
); i
++)
3191 display
[i
](user
, hs
, from_opserv
, 0, argv
);
3195 if (!(opt
= dict_find(helpserv_option_dict
, argv
[1], NULL
))) {
3196 helpserv_notice(user
, "HSMSG_INVALID_OPTION", argv
[1]);
3200 if ((argc
> 2) && !from_opserv
) {
3201 struct helpserv_user
*hs_user
;
3203 if (!(hs_user
= dict_find(hs
->users
, user
->handle_info
->handle
, NULL
))) {
3204 helpserv_notice(user
, "HSMSG_WTF_WHO_ARE_YOU", hs
->helpserv
->nick
);
3208 if (hs_user
->level
< HlManager
) {
3209 helpserv_notice(user
, "HSMSG_NEED_MANAGER");
3213 return opt(user
, hs
, from_opserv
, argc
-2, argv
+2);
3216 static int user_write_helper(const char *key
, void *data
, void *extra
) {
3217 struct helpserv_user
*hs_user
= data
;
3218 struct saxdb_context
*ctx
= extra
;
3219 struct string_list strlist
;
3220 char str
[5][16], *strs
[5];
3223 saxdb_start_record(ctx
, key
, 0);
3224 /* Helper identification. */
3225 saxdb_write_string(ctx
, KEY_HELPER_LEVEL
, helpserv_level2str(hs_user
->level
));
3226 saxdb_write_string(ctx
, KEY_HELPER_HELPMODE
, (hs_user
->help_mode
? "1" : "0"));
3227 saxdb_write_int(ctx
, KEY_HELPER_WEEKSTART
, hs_user
->week_start
);
3229 saxdb_start_record(ctx
, KEY_HELPER_STATS
, 0);
3230 for (i
=0; i
< ArrayLength(strs
); ++i
)
3232 strlist
.list
= strs
;
3234 /* Time in help channel */
3235 for (i
=0; i
< strlist
.used
; i
++) {
3236 unsigned int week_time
= hs_user
->time_per_week
[i
];
3237 if ((i
==0 || i
==4) && hs_user
->join_time
)
3238 week_time
+= now
- hs_user
->join_time
;
3239 sprintf(str
[i
], "%u", week_time
);
3241 saxdb_write_string_list(ctx
, KEY_HELPER_STATS_TIME
, &strlist
);
3242 /* Requests picked up */
3243 for (i
=0; i
< strlist
.used
; i
++)
3244 sprintf(str
[i
], "%u", hs_user
->picked_up
[i
]);
3245 saxdb_write_string_list(ctx
, KEY_HELPER_STATS_PICKUP
, &strlist
);
3246 /* Requests closed */
3247 for (i
=0; i
< strlist
.used
; i
++)
3248 sprintf(str
[i
], "%u", hs_user
->closed
[i
]);
3249 saxdb_write_string_list(ctx
, KEY_HELPER_STATS_CLOSE
, &strlist
);
3250 /* Requests reassigned from user */
3251 for (i
=0; i
< strlist
.used
; i
++)
3252 sprintf(str
[i
], "%u", hs_user
->reassigned_from
[i
]);
3253 saxdb_write_string_list(ctx
, KEY_HELPER_STATS_REASSIGNFROM
, &strlist
);
3254 /* Requests reassigned to user */
3255 for (i
=0; i
< strlist
.used
; i
++)
3256 sprintf(str
[i
], "%u", hs_user
->reassigned_to
[i
]);
3257 saxdb_write_string_list(ctx
, KEY_HELPER_STATS_REASSIGNTO
, &strlist
);
3258 /* End of stats and whole record. */
3259 saxdb_end_record(ctx
);
3260 saxdb_end_record(ctx
);
3264 static int user_read_helper(const char *key
, void *data
, void *extra
) {
3265 struct record_data
*rd
= data
;
3266 struct helpserv_bot
*hs
= extra
;
3267 struct helpserv_user
*hs_user
;
3268 struct handle_info
*handle
;
3270 enum helpserv_level level
;
3272 struct string_list
*strlist
;
3275 if (rd
->type
!= RECDB_OBJECT
|| !dict_size(rd
->d
.object
)) {
3276 log_module(HS_LOG
, LOG_ERROR
, "Invalid user %s for %s.", key
, hs
->helpserv
->nick
);
3280 if (!(handle
= get_handle_info(key
))) {
3281 log_module(HS_LOG
, LOG_ERROR
, "Nonexistant account %s for %s.", key
, hs
->helpserv
->nick
);
3284 str
= database_get_data(rd
->d
.object
, KEY_HELPER_LEVEL
, RECDB_QSTRING
);
3286 level
= helpserv_str2level(str
);
3287 if (level
== HlNone
) {
3288 log_module(HS_LOG
, LOG_ERROR
, "Account %s has invalid level %s.", key
, str
);
3292 log_module(HS_LOG
, LOG_ERROR
, "Account %s has no level field for %s.", key
, hs
->helpserv
->nick
);
3296 hs_user
= helpserv_add_user(hs
, handle
, level
);
3298 str
= database_get_data(rd
->d
.object
, KEY_HELPER_HELPMODE
, RECDB_QSTRING
);
3299 hs_user
->help_mode
= (str
&& strtol(str
, NULL
, 0)) ? 1 : 0;
3300 str
= database_get_data(rd
->d
.object
, KEY_HELPER_WEEKSTART
, RECDB_QSTRING
);
3301 hs_user
->week_start
= str
? strtol(str
, NULL
, 0) : 0;
3304 stats
= database_get_data(GET_RECORD_OBJECT(rd
), KEY_HELPER_STATS
, RECDB_OBJECT
);
3307 /* The tests for strlist->used are for converting the old format to the new one */
3308 strlist
= database_get_data(stats
, KEY_HELPER_STATS_TIME
, RECDB_STRING_LIST
);
3310 for (i
=0; i
< 5 && i
< strlist
->used
; i
++)
3311 hs_user
->time_per_week
[i
] = strtoul(strlist
->list
[i
], NULL
, 0);
3312 if (strlist
->used
== 4)
3313 hs_user
->time_per_week
[4] = hs_user
->time_per_week
[0]+hs_user
->time_per_week
[1]+hs_user
->time_per_week
[2]+hs_user
->time_per_week
[3];
3315 strlist
= database_get_data(stats
, KEY_HELPER_STATS_PICKUP
, RECDB_STRING_LIST
);
3317 for (i
=0; i
< 5 && i
< strlist
->used
; i
++)
3318 hs_user
->picked_up
[i
] = strtoul(strlist
->list
[i
], NULL
, 0);
3319 if (strlist
->used
== 2)
3320 hs_user
->picked_up
[4] = hs_user
->picked_up
[0]+hs_user
->picked_up
[1];
3322 strlist
= database_get_data(stats
, KEY_HELPER_STATS_CLOSE
, RECDB_STRING_LIST
);
3324 for (i
=0; i
< 5 && i
< strlist
->used
; i
++)
3325 hs_user
->closed
[i
] = strtoul(strlist
->list
[i
], NULL
, 0);
3326 if (strlist
->used
== 2)
3327 hs_user
->closed
[4] = hs_user
->closed
[0]+hs_user
->closed
[1];
3329 strlist
= database_get_data(stats
, KEY_HELPER_STATS_REASSIGNFROM
, RECDB_STRING_LIST
);
3331 for (i
=0; i
< 5 && i
< strlist
->used
; i
++)
3332 hs_user
->reassigned_from
[i
] = strtoul(strlist
->list
[i
], NULL
, 0);
3333 if (strlist
->used
== 2)
3334 hs_user
->reassigned_from
[4] = hs_user
->reassigned_from
[0]+hs_user
->reassigned_from
[1];
3336 strlist
= database_get_data(stats
, KEY_HELPER_STATS_REASSIGNTO
, RECDB_STRING_LIST
);
3338 for (i
=0; i
< 5 && i
< strlist
->used
; i
++)
3339 hs_user
->reassigned_to
[i
] = strtoul(strlist
->list
[i
], NULL
, 0);
3340 if (strlist
->used
== 2)
3341 hs_user
->reassigned_to
[4] = hs_user
->reassigned_to
[0]+hs_user
->reassigned_to
[1];
3348 static int request_write_helper(const char *key
, void *data
, void *extra
) {
3349 struct helpserv_request
*request
= data
;
3350 struct saxdb_context
*ctx
= extra
;
3352 if (!request
->handle
)
3355 saxdb_start_record(ctx
, key
, 0);
3356 if (request
->helper
) {
3357 saxdb_write_string(ctx
, KEY_REQUEST_HELPER
, request
->helper
->handle
->handle
);
3358 saxdb_write_int(ctx
, KEY_REQUEST_ASSIGNED
, request
->assigned
);
3360 saxdb_write_string(ctx
, KEY_REQUEST_HANDLE
, request
->handle
->handle
);
3361 saxdb_write_int(ctx
, KEY_REQUEST_OPENED
, request
->opened
);
3362 saxdb_write_string_list(ctx
, KEY_REQUEST_TEXT
, request
->text
);
3363 saxdb_end_record(ctx
);
3367 static int request_read_helper(const char *key
, void *data
, void *extra
) {
3368 struct record_data
*rd
= data
;
3369 struct helpserv_bot
*hs
= extra
;
3370 struct helpserv_request
*request
;
3371 struct string_list
*strlist
;
3374 if (rd
->type
!= RECDB_OBJECT
|| !dict_size(rd
->d
.object
)) {
3375 log_module(HS_LOG
, LOG_ERROR
, "Invalid request %s:%s.", hs
->helpserv
->nick
, key
);
3379 request
= calloc(1, sizeof(struct helpserv_request
));
3381 request
->id
= strtoul(key
, NULL
, 0);
3383 request
->user
= NULL
;
3384 request
->parent_nick_list
= request
->parent_hand_list
= NULL
;
3386 str
= database_get_data(rd
->d
.object
, KEY_REQUEST_HANDLE
, RECDB_QSTRING
);
3387 if (!str
|| !(request
->handle
= get_handle_info(str
))) {
3388 log_module(HS_LOG
, LOG_ERROR
, "Request %s:%s has an invalid or nonexistant account.", hs
->helpserv
->nick
, key
);
3392 if (!(request
->parent_hand_list
= dict_find(helpserv_reqs_byhand_dict
, request
->handle
->handle
, NULL
))) {
3393 request
->parent_hand_list
= helpserv_reqlist_alloc();
3394 dict_insert(helpserv_reqs_byhand_dict
, request
->handle
->handle
, request
->parent_hand_list
);
3396 helpserv_reqlist_append(request
->parent_hand_list
, request
);
3398 str
= database_get_data(rd
->d
.object
, KEY_REQUEST_OPENED
, RECDB_QSTRING
);
3400 log_module(HS_LOG
, LOG_ERROR
, "Request %s:%s has a nonexistant opening time. Using time(NULL).", hs
->helpserv
->nick
, key
);
3401 request
->opened
= time(NULL
);
3403 request
->opened
= (time_t)strtoul(str
, NULL
, 0);
3406 str
= database_get_data(rd
->d
.object
, KEY_REQUEST_ASSIGNED
, RECDB_QSTRING
);
3408 request
->assigned
= (time_t)strtoul(str
, NULL
, 0);
3410 str
= database_get_data(rd
->d
.object
, KEY_REQUEST_HELPER
, RECDB_QSTRING
);
3412 if (!(request
->helper
= dict_find(hs
->users
, str
, NULL
))) {
3413 log_module(HS_LOG
, LOG_ERROR
, "Request %s:%s has an invalid or nonexistant helper.", hs
->helpserv
->nick
, key
);
3418 if (!hs
->unhandled
) {
3419 request
->next_unhandled
= NULL
;
3420 hs
->unhandled
= request
;
3421 } else if (hs
->unhandled
->opened
> request
->opened
) {
3422 request
->next_unhandled
= hs
->unhandled
;
3423 hs
->unhandled
= request
;
3425 struct helpserv_request
*unh
;
3426 for (unh
= hs
->unhandled
; unh
->next_unhandled
&& (unh
->next_unhandled
->opened
< request
->opened
); unh
= unh
->next_unhandled
);
3427 request
->next_unhandled
= unh
->next_unhandled
;
3428 unh
->next_unhandled
= request
;
3432 strlist
= database_get_data(rd
->d
.object
, KEY_REQUEST_TEXT
, RECDB_STRING_LIST
);
3434 log_module(HS_LOG
, LOG_ERROR
, "Request %s:%s has no text.", hs
->helpserv
->nick
, key
);
3438 request
->text
= string_list_copy(strlist
);
3440 dict_insert(hs
->requests
, strdup(key
), request
);
3446 helpserv_bot_write(const char *key
, void *data
, void *extra
) {
3447 const struct helpserv_bot
*hs
= data
;
3448 struct saxdb_context
*ctx
= extra
;
3449 enum page_source pagesrc
;
3450 enum message_type msgtype
;
3451 enum interval_type inttype
;
3452 enum persistence_type persisttype
;
3453 struct string_list
*slist
;
3456 saxdb_start_record(ctx
, key
, 1);
3459 saxdb_start_record(ctx
, KEY_HELPERS
, 1);
3460 dict_foreach(hs
->users
, user_write_helper
, ctx
);
3461 saxdb_end_record(ctx
);
3464 if (hs
->persist_types
[PERSIST_T_REQUEST
] == PERSIST_CLOSE
) {
3465 saxdb_start_record(ctx
, KEY_REQUESTS
, 0);
3466 dict_foreach(hs
->requests
, request_write_helper
, ctx
);
3467 saxdb_end_record(ctx
);
3470 /* Other settings and state */
3471 saxdb_write_string(ctx
, KEY_HELP_CHANNEL
, hs
->helpchan
->name
);
3472 slist
= alloc_string_list(PGSRC_COUNT
);
3473 for (pagesrc
=0; pagesrc
<PGSRC_COUNT
; pagesrc
++) {
3474 struct chanNode
*target
= hs
->page_targets
[pagesrc
];
3475 string_list_append(slist
, strdup(target
? target
->name
: "*"));
3477 saxdb_write_string_list(ctx
, KEY_PAGE_DEST
, slist
);
3478 free_string_list(slist
);
3479 for (pagesrc
=0; pagesrc
<PGSRC_COUNT
; pagesrc
++) {
3480 const char *src
= page_types
[hs
->page_types
[pagesrc
]].db_name
;
3481 saxdb_write_string(ctx
, page_sources
[pagesrc
].db_name
, src
);
3483 for (msgtype
=0; msgtype
<MSGTYPE_COUNT
; msgtype
++) {
3484 const char *msg
= hs
->messages
[msgtype
];
3486 saxdb_write_string(ctx
, message_types
[msgtype
].db_name
, msg
);
3488 for (inttype
=0; inttype
<INTERVAL_COUNT
; inttype
++) {
3489 if (!hs
->intervals
[inttype
])
3491 saxdb_write_int(ctx
, interval_types
[inttype
].db_name
, hs
->intervals
[inttype
]);
3493 for (persisttype
=0; persisttype
<PERSIST_T_COUNT
; persisttype
++) {
3494 const char *persist
= persistence_lengths
[hs
->persist_types
[persisttype
]].db_name
;
3495 saxdb_write_string(ctx
, persistence_types
[persisttype
].db_name
, persist
);
3497 saxdb_write_string(ctx
, KEY_NOTIFICATION
, notification_types
[hs
->notify
].db_name
);
3498 saxdb_write_int(ctx
, KEY_REGISTERED
, hs
->registered
);
3499 saxdb_write_int(ctx
, KEY_IDWRAP
, hs
->id_wrap
);
3500 saxdb_write_int(ctx
, KEY_REQ_MAXLEN
, hs
->req_maxlen
);
3501 saxdb_write_int(ctx
, KEY_LAST_REQUESTID
, hs
->last_requestid
);
3503 saxdb_write_string(ctx
, KEY_REGISTRAR
, hs
->registrar
);
3504 saxdb_write_int(ctx
, KEY_PRIVMSG_ONLY
, hs
->privmsg_only
);
3505 saxdb_write_int(ctx
, KEY_REQ_ON_JOIN
, hs
->req_on_join
);
3506 saxdb_write_int(ctx
, KEY_AUTO_VOICE
, hs
->auto_voice
);
3507 saxdb_write_int(ctx
, KEY_AUTO_DEVOICE
, hs
->auto_devoice
);
3508 saxdb_write_int(ctx
, KEY_LAST_ACTIVE
, hs
->last_active
);
3510 /* End bot record */
3511 saxdb_end_record(ctx
);
3516 helpserv_saxdb_write(struct saxdb_context
*ctx
) {
3517 saxdb_start_record(ctx
, KEY_BOTS
, 1);
3518 dict_foreach(helpserv_bots_dict
, helpserv_bot_write
, ctx
);
3519 saxdb_end_record(ctx
);
3520 saxdb_write_int(ctx
, KEY_LAST_STATS_UPDATE
, last_stats_update
);
3524 static int helpserv_bot_read(const char *key
, void *data
, UNUSED_ARG(void *extra
)) {
3525 struct record_data
*br
= data
, *raw_record
;
3526 struct helpserv_bot
*hs
;
3527 char *registrar
, *helpchannel_name
, *str
;
3528 dict_t users
, requests
;
3529 enum page_source pagesrc
;
3530 enum message_type msgtype
;
3531 enum interval_type inttype
;
3532 enum persistence_type persisttype
;
3534 users
= database_get_data(GET_RECORD_OBJECT(br
), KEY_HELPERS
, RECDB_OBJECT
);
3536 log_module(HS_LOG
, LOG_ERROR
, "%s has no users.", key
);
3539 helpchannel_name
= database_get_data(GET_RECORD_OBJECT(br
), KEY_HELP_CHANNEL
, RECDB_QSTRING
);
3540 if (!helpchannel_name
|| !IsChannelName(helpchannel_name
)) {
3541 log_module(HS_LOG
, LOG_ERROR
, "%s has an invalid channel name.", key
);
3544 registrar
= database_get_data(GET_RECORD_OBJECT(br
), KEY_REGISTRAR
, RECDB_QSTRING
);
3546 hs
= register_helpserv(key
, helpchannel_name
, registrar
);
3548 raw_record
= dict_find(GET_RECORD_OBJECT(br
), KEY_PAGE_DEST
, NULL
);
3549 switch (raw_record
? raw_record
->type
: RECDB_INVALID
) {
3551 set_page_target(hs
, PGSRC_COMMAND
, GET_RECORD_QSTRING(raw_record
));
3552 pagesrc
= PGSRC_COMMAND
+ 1;
3554 case RECDB_STRING_LIST
: {
3555 struct string_list
*slist
= GET_RECORD_STRING_LIST(raw_record
);
3556 for (pagesrc
=0; (pagesrc
<slist
->used
) && (pagesrc
<PGSRC_COUNT
); pagesrc
++) {
3557 const char *dest
= slist
->list
[pagesrc
];
3558 set_page_target(hs
, pagesrc
, strcmp(dest
, "*") ? dest
: NULL
);
3563 set_page_target(hs
, PGSRC_COMMAND
, NULL
);
3564 pagesrc
= PGSRC_COMMAND
+ 1;
3567 while (pagesrc
< PGSRC_COUNT
) {
3568 set_page_target(hs
, pagesrc
++, hs
->page_targets
[PGSRC_COMMAND
] ? hs
->page_targets
[PGSRC_COMMAND
]->name
: NULL
);
3571 for (pagesrc
=0; pagesrc
<PGSRC_COUNT
; pagesrc
++) {
3572 str
= database_get_data(GET_RECORD_OBJECT(br
), page_sources
[pagesrc
].db_name
, RECDB_QSTRING
);
3573 hs
->page_types
[pagesrc
] = str
? page_type_from_name(str
) : PAGE_NONE
;
3576 for (msgtype
=0; msgtype
<MSGTYPE_COUNT
; msgtype
++) {
3577 str
= database_get_data(GET_RECORD_OBJECT(br
), message_types
[msgtype
].db_name
, RECDB_QSTRING
);
3578 hs
->messages
[msgtype
] = str
? strdup(str
) : NULL
;
3581 for (inttype
=0; inttype
<INTERVAL_COUNT
; inttype
++) {
3582 str
= database_get_data(GET_RECORD_OBJECT(br
), interval_types
[inttype
].db_name
, RECDB_QSTRING
);
3583 hs
->intervals
[inttype
] = str
? ParseInterval(str
) : 0;
3585 if (hs
->intervals
[INTERVAL_WHINE_INTERVAL
])
3586 timeq_add(now
+ hs
->intervals
[INTERVAL_WHINE_INTERVAL
], run_whine_interval
, hs
);
3587 if (hs
->intervals
[INTERVAL_EMPTY_INTERVAL
])
3588 timeq_add(now
+ hs
->intervals
[INTERVAL_EMPTY_INTERVAL
], run_empty_interval
, hs
);
3590 for (persisttype
=0; persisttype
<PERSIST_T_COUNT
; persisttype
++) {
3591 str
= database_get_data(GET_RECORD_OBJECT(br
), persistence_types
[persisttype
].db_name
, RECDB_QSTRING
);
3592 hs
->persist_types
[persisttype
] = str
? persistence_from_name(str
) : PERSIST_QUIT
;
3594 str
= database_get_data(GET_RECORD_OBJECT(br
), KEY_NOTIFICATION
, RECDB_QSTRING
);
3595 hs
->notify
= str
? notification_from_name(str
) : NOTIFY_NONE
;
3596 str
= database_get_data(GET_RECORD_OBJECT(br
), KEY_REGISTERED
, RECDB_QSTRING
);
3598 hs
->registered
= (time_t)strtol(str
, NULL
, 0);
3599 str
= database_get_data(GET_RECORD_OBJECT(br
), KEY_IDWRAP
, RECDB_QSTRING
);
3601 hs
->id_wrap
= strtoul(str
, NULL
, 0);
3602 str
= database_get_data(GET_RECORD_OBJECT(br
), KEY_REQ_MAXLEN
, RECDB_QSTRING
);
3604 hs
->req_maxlen
= strtoul(str
, NULL
, 0);
3605 str
= database_get_data(GET_RECORD_OBJECT(br
), KEY_LAST_REQUESTID
, RECDB_QSTRING
);
3607 hs
->last_requestid
= strtoul(str
, NULL
, 0);
3608 str
= database_get_data(GET_RECORD_OBJECT(br
), KEY_PRIVMSG_ONLY
, RECDB_QSTRING
);
3609 hs
->privmsg_only
= str
? enabled_string(str
) : 0;
3610 str
= database_get_data(GET_RECORD_OBJECT(br
), KEY_REQ_ON_JOIN
, RECDB_QSTRING
);
3611 hs
->req_on_join
= str
? enabled_string(str
) : 0;
3612 str
= database_get_data(GET_RECORD_OBJECT(br
), KEY_AUTO_VOICE
, RECDB_QSTRING
);
3613 hs
->auto_voice
= str
? enabled_string(str
) : 0;
3614 str
= database_get_data(GET_RECORD_OBJECT(br
), KEY_AUTO_DEVOICE
, RECDB_QSTRING
);
3615 hs
->auto_devoice
= str
? enabled_string(str
) : 0;
3616 str
= database_get_data(GET_RECORD_OBJECT(br
), KEY_LAST_ACTIVE
, RECDB_QSTRING
);
3617 hs
->last_active
= str
? atoi(str
) : now
;
3619 dict_foreach(users
, user_read_helper
, hs
);
3621 requests
= database_get_data(GET_RECORD_OBJECT(br
), KEY_REQUESTS
, RECDB_OBJECT
);
3623 dict_foreach(requests
, request_read_helper
, hs
);
3629 helpserv_saxdb_read(struct dict
*conf_db
) {
3633 if ((object
= database_get_data(conf_db
, KEY_BOTS
, RECDB_OBJECT
))) {
3634 dict_foreach(object
, helpserv_bot_read
, NULL
);
3637 str
= database_get_data(conf_db
, KEY_LAST_STATS_UPDATE
, RECDB_QSTRING
);
3638 last_stats_update
= str
? (time_t)strtol(str
, NULL
, 0) : now
;
3642 static void helpserv_conf_read(void) {
3646 if (!(conf_node
= conf_get_data(HELPSERV_CONF_NAME
, RECDB_OBJECT
))) {
3647 log_module(HS_LOG
, LOG_ERROR
, "config node `%s' is missing or has wrong type", HELPSERV_CONF_NAME
);
3651 str
= database_get_data(conf_node
, "db_backup_freq", RECDB_QSTRING
);
3652 helpserv_conf
.db_backup_frequency
= str
? ParseInterval(str
) : 7200;
3654 str
= database_get_data(conf_node
, "description", RECDB_QSTRING
);
3655 helpserv_conf
.description
= str
;
3657 str
= database_get_data(conf_node
, "reqlogfile", RECDB_QSTRING
);
3658 if (str
&& strlen(str
))
3659 helpserv_conf
.reqlogfile
= str
;
3661 helpserv_conf
.reqlogfile
= NULL
;
3663 str
= database_get_data(conf_node
, "expiration", RECDB_QSTRING
);
3664 helpserv_conf
.expire_age
= ParseInterval(str
? str
: "60d");
3665 str
= database_get_data(conf_node
, "user_escape", RECDB_QSTRING
);
3666 helpserv_conf
.user_escape
= str
? str
[0] : '@';
3672 if (helpserv_conf
.reqlogfile
3673 && !(reqlog_f
= fopen(helpserv_conf
.reqlogfile
, "a"))) {
3674 log_module(HS_LOG
, LOG_ERROR
, "Unable to open request logfile (%s): %s", helpserv_conf
.reqlogfile
, strerror(errno
));
3678 static struct helpserv_cmd
*
3679 helpserv_define_func(const char *name
, helpserv_func_t
*func
, enum helpserv_level access
, long flags
) {
3680 struct helpserv_cmd
*cmd
= calloc(1, sizeof(struct helpserv_cmd
));
3682 cmd
->access
= access
;
3686 dict_insert(helpserv_func_dict
, name
, cmd
);
3691 /* Drop requests that persist until part when a user leaves the chan */
3692 static void handle_part(struct modeNode
*mn
, UNUSED_ARG(const char *reason
)) {
3693 struct helpserv_botlist
*botlist
;
3694 struct helpserv_userlist
*userlist
;
3695 const int from_opserv
= 0; /* for helpserv_notice */
3698 if ((botlist
= dict_find(helpserv_bots_bychan_dict
, mn
->channel
->name
, NULL
))) {
3699 for (i
=0; i
< botlist
->used
; i
++) {
3700 struct helpserv_bot
*hs
;
3703 hs
= botlist
->list
[i
];
3706 if (hs
->persist_types
[PERSIST_T_REQUEST
] != PERSIST_PART
)
3709 for (it
=dict_first(hs
->requests
); it
; it
=iter_next(it
)) {
3710 struct helpserv_request
*req
= iter_data(it
);
3712 if (mn
->user
!= req
->user
)
3714 if (req
->text
->used
) {
3715 helpserv_message(hs
, mn
->user
, MSGTYPE_REQ_DROPPED
);
3716 helpserv_msguser(mn
->user
, "HSMSG_REQ_DROPPED_PART", mn
->channel
->name
, req
->id
);
3717 if (req
->helper
&& (hs
->notify
>= NOTIFY_DROP
))
3718 helpserv_notify(req
->helper
, "HSMSG_NOTIFY_REQ_DROP_PART", req
->id
, mn
->user
->nick
);
3720 helpserv_log_request(req
, "Dropped");
3721 dict_remove(hs
->requests
, iter_key(it
));
3727 if (mn
->user
->handle_info
&& (userlist
= dict_find(helpserv_users_byhand_dict
, mn
->user
->handle_info
->handle
, NULL
))) {
3728 for (i
=0; i
< userlist
->used
; i
++) {
3729 struct helpserv_user
*hs_user
= userlist
->list
[i
];
3730 struct helpserv_bot
*hs
= hs_user
->hs
;
3733 if ((hs
->helpserv
== NULL
) || (hs
->helpchan
!= mn
->channel
) || find_handle_in_channel(hs
->helpchan
, mn
->user
->handle_info
, mn
->user
))
3736 /* In case of the clock being set back for whatever reason,
3737 * minimize penalty. Don't duplicate this in handle_quit because
3738 * when users quit, handle_part is called for every channel first.
3740 if (hs_user
->join_time
&& (hs_user
->join_time
< now
)) {
3741 hs_user
->time_per_week
[0] += (unsigned int)(now
- hs_user
->join_time
);
3742 hs_user
->time_per_week
[4] += (unsigned int)(now
- hs_user
->join_time
);
3744 hs_user
->join_time
= 0;
3746 for (it
=dict_first(hs
->requests
); it
; it
=iter_next(it
)) {
3747 struct helpserv_request
*req
=iter_data(it
);
3749 if ((hs
->persist_types
[PERSIST_T_HELPER
] == PERSIST_PART
)
3750 && (req
->helper
== hs_user
)) {
3751 char reason
[CHANNELLEN
+ 8];
3752 sprintf(reason
, "parted %s", mn
->channel
->name
);
3753 helpserv_page_helper_gone(hs
, req
, reason
);
3757 if (hs
->intervals
[INTERVAL_EMPTY_INTERVAL
] && hs_user
->level
>= HlHelper
) {
3760 if ((num_trials
= find_helpchan_helpers(hs
)) >= 0) {
3761 unsigned int num_unh
;
3762 struct helpserv_request
*unh
;
3764 for (num_unh
=0, unh
=hs
->unhandled
; unh
; num_unh
++)
3765 unh
= unh
->next_unhandled
;
3768 helpserv_page(PGSRC_ALERT
, "HSMSG_PAGE_FIRSTONLYTRIALALERT", hs
->helpchan
->name
, mn
->user
->nick
, num_trials
, num_unh
);
3770 helpserv_page(PGSRC_ALERT
, "HSMSG_PAGE_FIRSTEMPTYALERT", hs
->helpchan
->name
, mn
->user
->nick
, num_unh
);
3772 if (num_unh
|| !hs
->req_on_join
) {
3773 timeq_del(0, run_empty_interval
, hs
, TIMEQ_IGNORE_WHEN
);
3774 timeq_add(now
+ hs
->intervals
[INTERVAL_EMPTY_INTERVAL
], run_empty_interval
, hs
);
3782 /* Drop requests that persist until part or quit when a user quits. Otherwise
3783 * set req->user to null (it's no longer valid) if they have a handle,
3784 * and drop it if they don't (nowhere to store the request).
3786 * Unassign requests where req->helper persists until the helper parts or
3788 static void handle_quit(struct userNode
*user
, UNUSED_ARG(struct userNode
*killer
), UNUSED_ARG(const char *why
)) {
3789 struct helpserv_reqlist
*reqlist
;
3790 struct helpserv_userlist
*userlist
;
3793 if (IsLocal(user
)) {
3794 struct helpserv_bot
*hs
;
3795 if ((hs
= dict_find(helpserv_bots_dict
, user
->nick
, NULL
))) {
3796 hs
->helpserv
= NULL
;
3801 if ((reqlist
= dict_find(helpserv_reqs_bynick_dict
, user
->nick
, NULL
))) {
3803 for (i
=0; i
< n
; i
++) {
3804 struct helpserv_request
*req
= reqlist
->list
[0];
3806 if ((req
->hs
->persist_types
[PERSIST_T_REQUEST
] == PERSIST_QUIT
) || !req
->handle
) {
3808 sprintf(buf
, "%lu", req
->id
);
3810 if (req
->helper
&& (req
->hs
->notify
>= NOTIFY_DROP
))
3811 helpserv_notify(req
->helper
, "HSMSG_NOTIFY_REQ_DROP_QUIT", req
->id
, req
->user
->nick
);
3813 helpserv_log_request(req
, "Dropped");
3814 dict_remove(req
->hs
->requests
, buf
);
3817 req
->parent_nick_list
= NULL
;
3818 helpserv_reqlist_remove(reqlist
, req
);
3820 if (req
->helper
&& (req
->hs
->notify
>= NOTIFY_USER
))
3821 helpserv_notify(req
->helper
, "HSMSG_NOTIFY_USER_QUIT", req
->id
, user
->nick
);
3825 dict_remove(helpserv_reqs_bynick_dict
, user
->nick
);
3828 if (user
->handle_info
&& (userlist
= dict_find(helpserv_users_byhand_dict
, user
->handle_info
->handle
, NULL
))) {
3829 for (i
=0; i
< userlist
->used
; i
++) {
3830 struct helpserv_user
*hs_user
= userlist
->list
[i
];
3831 struct helpserv_bot
*hs
= hs_user
->hs
;
3834 if ((hs
->helpserv
== NULL
) || user
->next_authed
|| (user
->handle_info
->users
!= user
))
3837 for (it
=dict_first(hs
->requests
); it
; it
=iter_next(it
)) {
3838 struct helpserv_request
*req
=iter_data(it
);
3840 if ((hs
->persist_types
[PERSIST_T_HELPER
] == PERSIST_QUIT
) && (req
->helper
== hs_user
)) {
3841 helpserv_page_helper_gone(hs
, req
, "disconnected");
3848 static void associate_requests_bybot(struct helpserv_bot
*hs
, struct userNode
*user
, int force_greet
) {
3849 struct helpserv_reqlist
*reqlist
, *hand_reqlist
=NULL
;
3850 struct helpserv_request
*newest
=NULL
, *nicknewest
=NULL
;
3852 const int from_opserv
= 0; /* For helpserv_notice */
3854 if (!(user
->handle_info
&& (hand_reqlist
= dict_find(helpserv_reqs_byhand_dict
, user
->handle_info
->handle
, NULL
))) && !force_greet
) {
3858 reqlist
= dict_find(helpserv_reqs_bynick_dict
, user
->nick
, NULL
);
3861 for (i
=0; i
< hand_reqlist
->used
; i
++) {
3862 struct helpserv_request
*req
=hand_reqlist
->list
[i
];
3864 if (req
->user
|| (req
->hs
!= hs
))
3869 reqlist
= helpserv_reqlist_alloc();
3870 dict_insert(helpserv_reqs_bynick_dict
, user
->nick
, reqlist
);
3872 req
->parent_nick_list
= reqlist
;
3873 helpserv_reqlist_append(reqlist
, req
);
3875 if (req
->helper
&& (hs
->notify
>= NOTIFY_USER
))
3876 helpserv_notify(req
->helper
, "HSMSG_NOTIFY_USER_FOUND", req
->id
, user
->nick
);
3878 if (!newest
|| (newest
->opened
< req
->opened
))
3883 /* If it's supposed to force a greeting, only bail out if there are no
3884 * requests at all. If it's not supposed to force a greeting, bail out if
3885 * nothing was changed. */
3886 if (!(newest
|| (force_greet
&& reqlist
)))
3889 /* Possible conditions here:
3890 * 1. newest == NULL, force_greeting == 1, reqlist != NULL
3891 * 2. newest != NULL, force_greeting doesn't matter, reqlist != NULL */
3893 /* Figure out which request will get their next message */
3894 for (i
=0; i
< reqlist
->used
; i
++) {
3895 struct helpserv_request
*req
=reqlist
->list
[i
];
3900 if (!nicknewest
|| (nicknewest
->opened
< req
->opened
))
3903 if (hs
->auto_voice
&& req
->helper
)
3905 struct mod_chanmode change
;
3906 mod_chanmode_init(&change
);
3908 change
.args
[0].mode
= MODE_VOICE
;
3909 if ((change
.args
[0].member
= GetUserMode(hs
->helpchan
, user
)))
3910 mod_chanmode_announce(hs
->helpserv
, hs
->helpchan
, &change
);
3914 if ((force_greet
&& nicknewest
) || (newest
&& (nicknewest
== newest
))) {
3915 /* Let the user know. Either the user is forced to be greeted, or the
3916 * above has changed which request will get their next message. */
3917 helpserv_msguser(user
, "HSMSG_GREET_EXISTING_REQ", hs
->helpchan
->name
, nicknewest
->id
);
3921 static void associate_requests_bychan(struct chanNode
*chan
, struct userNode
*user
, int force_greet
) {
3922 struct helpserv_botlist
*botlist
;
3925 if (!(botlist
= dict_find(helpserv_bots_bychan_dict
, chan
->name
, NULL
)))
3928 for (i
=0; i
< botlist
->used
; i
++)
3929 associate_requests_bybot(botlist
->list
[i
], user
, force_greet
);
3933 /* Greet users upon joining a helpserv channel (if greeting is set) and set
3934 * req->user to the user joining for all requests owned by the user's handle
3935 * (if any) with a req->user == NULL */
3936 static int handle_join(struct modeNode
*mNode
) {
3937 struct userNode
*user
= mNode
->user
;
3938 struct chanNode
*chan
= mNode
->channel
;
3939 struct helpserv_botlist
*botlist
;
3941 const int from_opserv
= 0; /* for helpserv_notice */
3946 if (!(botlist
= dict_find(helpserv_bots_bychan_dict
, chan
->name
, NULL
)))
3949 for (i
=0; i
< botlist
->used
; i
++) {
3950 struct helpserv_bot
*hs
=botlist
->list
[i
];
3952 if (user
->handle_info
) {
3953 struct helpserv_user
*hs_user
;
3955 if ((hs_user
= dict_find(hs
->users
, user
->handle_info
->handle
, NULL
))) {
3956 if (!hs_user
->join_time
)
3957 hs_user
->join_time
= now
;
3959 if (hs_user
->level
>= HlHelper
&& hs
->intervals
[INTERVAL_EMPTY_INTERVAL
] && hs
->helpchan_empty
) {
3960 hs
->helpchan_empty
= 0;
3961 timeq_del(0, run_empty_interval
, hs
, TIMEQ_IGNORE_WHEN
);
3962 helpserv_page(PGSRC_ALERT
, "HSMSG_PAGE_EMPTYNOMORE", user
->nick
, hs
->helpchan
->name
);
3964 continue; /* Don't want helpers to have request-on-join */
3968 if (self
->burst
&& !hs
->req_on_join
)
3971 associate_requests_bybot(hs
, user
, 1);
3973 helpserv_message(hs
, user
, MSGTYPE_GREETING
);
3975 /* Make sure this is at the end (because of the continues) */
3976 if (hs
->req_on_join
) {
3977 struct helpserv_reqlist
*reqlist
;
3980 if ((reqlist
= dict_find(helpserv_reqs_bynick_dict
, user
->nick
, NULL
))) {
3981 for (j
=0; j
< reqlist
->used
; j
++)
3982 if (reqlist
->list
[i
]->hs
== hs
)
3984 if (j
< reqlist
->used
)
3988 create_request(user
, hs
, 1);
3994 /* Update helpserv_reqs_bynick_dict upon nick change */
3995 static void handle_nickchange(struct userNode
*user
, const char *old_nick
) {
3996 struct helpserv_reqlist
*reqlist
;
3999 if (!(reqlist
= dict_find(helpserv_reqs_bynick_dict
, old_nick
, NULL
)))
4002 /* Don't free the list when we switch it over to the new nick. */
4003 dict_remove2(helpserv_reqs_bynick_dict
, old_nick
, 1);
4004 dict_insert(helpserv_reqs_bynick_dict
, user
->nick
, reqlist
);
4006 for (i
=0; i
< reqlist
->used
; i
++) {
4007 struct helpserv_request
*req
=reqlist
->list
[i
];
4009 if (req
->helper
&& (req
->hs
->notify
>= NOTIFY_USER
))
4010 helpserv_notify(req
->helper
, "HSMSG_NOTIFY_USER_NICK", req
->id
, old_nick
, user
->nick
);
4014 /* Also update helpserv_reqs_byhand_dict upon handle rename */
4015 static void handle_nickserv_rename(struct handle_info
*handle
, const char *old_handle
) {
4016 struct helpserv_reqlist
*reqlist
;
4017 struct helpserv_userlist
*userlist
;
4020 /* First, rename the handle in the requests dict */
4021 if ((reqlist
= dict_find(helpserv_reqs_byhand_dict
, old_handle
, NULL
))) {
4022 /* Don't free the list */
4023 dict_remove2(helpserv_reqs_byhand_dict
, old_handle
, 1);
4024 dict_insert(helpserv_reqs_byhand_dict
, handle
->handle
, reqlist
);
4027 /* Second, rename the handle in the users dict */
4028 if ((userlist
= dict_find(helpserv_users_byhand_dict
, old_handle
, NULL
))) {
4029 dict_remove2(helpserv_users_byhand_dict
, old_handle
, 1);
4031 for (i
=0; i
< userlist
->used
; i
++)
4032 dict_remove2(userlist
->list
[i
]->hs
->users
, old_handle
, 1);
4034 dict_insert(helpserv_users_byhand_dict
, handle
->handle
, userlist
);
4035 for (i
=0; i
< userlist
->used
; i
++)
4036 dict_insert(userlist
->list
[i
]->hs
->users
, handle
->handle
, userlist
->list
[i
]);
4040 for (i
=0; i
< reqlist
->used
; i
++) {
4041 struct helpserv_request
*req
=reqlist
->list
[i
];
4043 if (req
->helper
&& (req
->hs
->notify
>= NOTIFY_HANDLE
))
4044 helpserv_notify(req
->helper
, "HSMSG_NOTIFY_HAND_RENAME", req
->id
, old_handle
, handle
->handle
);
4049 /* Deals with two cases:
4050 * 1. No handle -> handle
4051 * - Bots with a request assigned to both the user (w/o handle) and the
4052 * handle can exist in this case. When a message is sent,
4053 * helpserv_usermsg will append it to the most recently opened request.
4054 * - Requests assigned to the handle are NOT assigned to the user, since
4055 * multiple people can auth to the same handle at once. Wait for them to
4056 * join / privmsg before setting req->user.
4057 * 2. Handle -> handle
4058 * - Generally avoided, but sometimes the code may allow this.
4059 * - Requests that persist only until part/quit are brought along to the
4061 * - Requests that persist until closed (stay saved with the handle) are
4062 * left with the old handle. This is to prevent the confusing situation
4063 * where some requests are carried over to the new handle, and some are
4064 * left (because req->handle is the same for all of them, but only some
4065 * have req->user set).
4066 * - In either of the above cases, if a user is on a bot's userlist and has
4067 * requests assigned to them, it will give them a list. */
4068 static void handle_nickserv_auth(struct userNode
*user
, struct handle_info
*old_handle
) {
4069 struct helpserv_reqlist
*reqlist
, *dellist
=NULL
, *hand_reqlist
, *oldhand_reqlist
;
4070 struct helpserv_userlist
*userlist
;
4073 const int from_opserv
= 0; /* for helpserv_notice */
4075 if (!user
->handle_info
)
4076 return; /* Authed user is quitting */
4078 if ((userlist
= dict_find(helpserv_users_byhand_dict
, user
->handle_info
->handle
, NULL
))) {
4079 for (i
=0; i
< userlist
->used
; i
++) {
4080 struct helpserv_user
*hs_user
= userlist
->list
[i
];
4081 struct helpserv_bot
*hs
= hs_user
->hs
;
4082 struct helpserv_reqlist helper_reqs
;
4083 struct helpfile_table tbl
;
4085 if (!hs_user
->join_time
&& find_handle_in_channel(hs
->helpchan
, hs_user
->handle
, NULL
))
4086 hs_user
->join_time
= now
;
4088 helpserv_reqlist_init(&helper_reqs
);
4090 for (it
=dict_first(hs
->requests
); it
; it
=iter_next(it
)) {
4091 struct helpserv_request
*req
=iter_data(it
);
4093 if (req
->helper
== hs_user
)
4094 helpserv_reqlist_append(&helper_reqs
, req
);
4097 if (helper_reqs
.used
) {
4098 tbl
.length
= helper_reqs
.used
+1;
4100 tbl
.flags
= TABLE_NO_FREE
;
4101 tbl
.contents
= alloca(tbl
.length
* sizeof(*tbl
.contents
));
4102 tbl
.contents
[0] = alloca(tbl
.width
* sizeof(**tbl
.contents
));
4103 tbl
.contents
[0][0] = "Bot";
4104 tbl
.contents
[0][1] = "ID#";
4105 tbl
.contents
[0][2] = "Nick";
4106 tbl
.contents
[0][3] = "Account";
4107 tbl
.contents
[0][4] = "Opened";
4109 for (j
=1; j
<= helper_reqs
.used
; j
++) {
4110 struct helpserv_request
*req
=helper_reqs
.list
[j
-1];
4111 char reqid
[12], timestr
[MAX_LINE_SIZE
];
4113 tbl
.contents
[j
] = alloca(tbl
.width
* sizeof(**tbl
.contents
));
4114 tbl
.contents
[j
][0] = req
->hs
->helpserv
->nick
;
4115 sprintf(reqid
, "%lu", req
->id
);
4116 tbl
.contents
[j
][1] = strdup(reqid
);
4117 tbl
.contents
[j
][2] = req
->user
? req
->user
->nick
: "Not online";
4118 tbl
.contents
[j
][3] = req
->handle
? req
->handle
->handle
: "Not authed";
4119 strftime(timestr
, MAX_LINE_SIZE
, HSFMT_TIME
, localtime(&req
->opened
));
4120 tbl
.contents
[j
][4] = strdup(timestr
);
4123 helpserv_notice(user
, "HSMSG_REQLIST_AUTH");
4124 table_send(hs
->helpserv
, user
->nick
, 0, NULL
, tbl
);
4126 for (j
=1; j
<= helper_reqs
.used
; j
++) {
4127 free((char *)tbl
.contents
[j
][1]);
4128 free((char *)tbl
.contents
[j
][4]);
4132 helpserv_reqlist_clean(&helper_reqs
);
4137 if (!(reqlist
= dict_find(helpserv_reqs_bynick_dict
, user
->nick
, NULL
))) {
4138 for (i
=0; i
< user
->channels
.used
; i
++)
4139 associate_requests_bychan(user
->channels
.list
[i
]->channel
, user
, 0);
4143 if (!(hand_reqlist
= dict_find(helpserv_reqs_byhand_dict
, user
->handle_info
->handle
, NULL
))) {
4144 hand_reqlist
= helpserv_reqlist_alloc();
4145 dict_insert(helpserv_reqs_byhand_dict
, user
->handle_info
->handle
, hand_reqlist
);
4149 dellist
= helpserv_reqlist_alloc();
4150 oldhand_reqlist
= dict_find(helpserv_reqs_byhand_dict
, old_handle
->handle
, NULL
);
4152 oldhand_reqlist
= NULL
;
4155 for (i
=0; i
< reqlist
->used
; i
++) {
4156 struct helpserv_request
*req
= reqlist
->list
[i
];
4157 struct helpserv_bot
*hs
=req
->hs
;
4159 if (!old_handle
|| hs
->persist_types
[PERSIST_T_REQUEST
] == PERSIST_PART
|| hs
->persist_types
[PERSIST_T_REQUEST
] == PERSIST_QUIT
) {
4160 /* The request needs to be assigned to the new handle; either it
4161 * only persists until part/quit (so it makes sense to keep it as
4162 * close to the user as possible, and if it's made persistent later
4163 * then it's attached to the new handle) or there is no old handle.
4166 req
->handle
= user
->handle_info
;
4168 req
->parent_hand_list
= hand_reqlist
;
4169 helpserv_reqlist_append(hand_reqlist
, req
);
4171 if (oldhand_reqlist
) {
4172 if (oldhand_reqlist
->used
== 1) {
4173 dict_remove(helpserv_reqs_byhand_dict
, old_handle
->handle
);
4174 oldhand_reqlist
= NULL
;
4176 helpserv_reqlist_remove(oldhand_reqlist
, req
);
4181 char buf
[CHANNELLEN
+ 14];
4183 if (hs
->persist_types
[PERSIST_T_REQUEST
] == PERSIST_PART
) {
4184 sprintf(buf
, "part channel %s", hs
->helpchan
->name
);
4186 strcpy(buf
, "quit irc");
4189 helpserv_msguser(user
, "HSMSG_REQ_AUTH_MOVED", user
->handle_info
->handle
, hs
->helpchan
->name
, req
->id
, old_handle
->handle
, buf
);
4190 if (req
->helper
&& (hs
->notify
>= NOTIFY_HANDLE
))
4191 helpserv_notify(req
->helper
, "HSMSG_NOTIFY_HAND_MOVE", req
->id
, user
->handle_info
->handle
, old_handle
->handle
);
4193 if (req
->helper
&& (hs
->notify
>= NOTIFY_HANDLE
))
4194 helpserv_notify(req
->helper
, "HSMSG_NOTIFY_HAND_AUTH", req
->id
, user
->nick
, user
->handle_info
->handle
);
4198 req
->parent_nick_list
= NULL
;
4199 /* Would rather not mess with the list while iterating through
4201 helpserv_reqlist_append(dellist
, req
);
4203 helpserv_msguser(user
, "HSMSG_REQ_AUTH_STUCK", user
->handle_info
->handle
, hs
->helpchan
->name
, req
->id
, old_handle
->handle
);
4204 if (req
->helper
&& (hs
->notify
>= NOTIFY_HANDLE
))
4205 helpserv_notify(req
->helper
, "HSMSG_NOTIFY_HAND_STUCK", req
->id
, user
->nick
, user
->handle_info
->handle
, old_handle
->handle
);
4210 if (dellist
->used
) {
4211 if (dellist
->used
== reqlist
->used
) {
4212 dict_remove(helpserv_reqs_bynick_dict
, user
->nick
);
4214 for (i
=0; i
< dellist
->used
; i
++)
4215 helpserv_reqlist_remove(reqlist
, dellist
->list
[i
]);
4218 helpserv_reqlist_free(dellist
);
4221 for (i
=0; i
< user
->channels
.used
; i
++)
4222 associate_requests_bychan(user
->channels
.list
[i
]->channel
, user
, 0);
4226 /* Disassociate all requests from the handle. If any have req->user == NULL
4227 * then give them to the user doing the unregistration (if not an oper/helper)
4228 * otherwise the first nick it finds authed (it lets them know about this). If
4229 * there are no users authed to the handle online, the requests are lost. This
4230 * may result in the user having >1 request/bot, and messages go to the most
4231 * recently opened request.
4233 * Also, remove the user from all bots that it has access in.
4234 * helpserv_del_user() will take care of unassigning the requests. */
4235 static void handle_nickserv_unreg(struct userNode
*user
, struct handle_info
*handle
) {
4236 struct helpserv_reqlist
*hand_reqlist
;
4237 struct helpserv_userlist
*userlist
;
4239 const int from_opserv
= 0; /* for helpserv_notice */
4240 struct helpserv_bot
*hs
; /* for helpserv_notice */
4242 if ((userlist
= dict_find(helpserv_users_byhand_dict
, handle
->handle
, NULL
))) {
4245 /* Each time helpserv_del_user is called, that entry is going to be
4246 * taken out of userlist... so this should cope with that */
4247 for (i
=0; i
< n
; i
++) {
4248 struct helpserv_user
*hs_user
=userlist
->list
[0];
4249 helpserv_del_user(hs_user
->hs
, hs_user
);
4253 if (!(hand_reqlist
= dict_find(helpserv_reqs_byhand_dict
, handle
->handle
, NULL
))) {
4257 n
= hand_reqlist
->used
;
4258 for (i
=0; i
< n
; i
++) {
4259 struct helpserv_request
*req
=hand_reqlist
->list
[0];
4263 req
->parent_hand_list
= NULL
;
4264 helpserv_reqlist_remove(hand_reqlist
, req
);
4265 if (user
&& req
->helper
&& (hs
->notify
>= NOTIFY_HANDLE
))
4266 helpserv_notify(req
->helper
, "HSMSG_NOTIFY_HAND_UNREG", req
->id
, handle
->handle
, user
->nick
);
4270 /* This is probably an expire. Silently remove everything. */
4273 if (req
->helper
&& (hs
->notify
>= NOTIFY_DROP
))
4274 helpserv_notify(req
->helper
, "HSMSG_NOTIFY_REQ_DROP_UNREGGED", req
->id
, req
->handle
->handle
);
4275 sprintf(buf
, "%lu", req
->id
);
4276 helpserv_log_request(req
, "Account unregistered");
4277 dict_remove(req
->hs
->requests
, buf
);
4278 } else if (user
->handle_info
== handle
) {
4280 if (!(req
->parent_nick_list
= dict_find(helpserv_reqs_bynick_dict
, user
->nick
, NULL
))) {
4281 req
->parent_nick_list
= helpserv_reqlist_alloc();
4282 dict_insert(helpserv_reqs_bynick_dict
, user
->nick
, req
->parent_nick_list
);
4284 helpserv_reqlist_append(req
->parent_nick_list
, req
);
4286 if (hs
->persist_types
[PERSIST_T_REQUEST
] == PERSIST_CLOSE
)
4287 helpserv_msguser(req
->user
, "HSMSG_REQ_WARN_UNREG", handle
->handle
, hs
->helpchan
->name
, req
->id
);
4289 if (handle
->users
) {
4290 req
->user
= handle
->users
;
4292 if (!(req
->parent_nick_list
= dict_find(helpserv_reqs_bynick_dict
, req
->user
->nick
, NULL
))) {
4293 req
->parent_nick_list
= helpserv_reqlist_alloc();
4294 dict_insert(helpserv_reqs_bynick_dict
, req
->user
->nick
, req
->parent_nick_list
);
4296 helpserv_reqlist_append(req
->parent_nick_list
, req
);
4298 helpserv_msguser(req
->user
, "HSMSG_REQ_ASSIGNED_UNREG", handle
->handle
, hs
->helpchan
->name
, req
->id
);
4299 if (req
->helper
&& (hs
->notify
>= NOTIFY_USER
))
4300 helpserv_notify(req
->helper
, "HSMSG_NOTIFY_USER_MOVE", req
->id
, handle
->handle
, req
->user
->nick
);
4304 helpserv_notice(user
, "HSMSG_REQ_DROPPED_UNREG", handle
->handle
, hs
->helpchan
->name
, req
->id
);
4305 if (req
->helper
&& (hs
->notify
>= NOTIFY_DROP
))
4306 helpserv_notify(req
->helper
, "HSMSG_NOTIFY_REQ_DROP_UNREGGED", req
->id
, req
->handle
->handle
);
4307 sprintf(buf
, "%lu", req
->id
);
4308 helpserv_log_request(req
, "Account unregistered");
4309 dict_remove(req
->hs
->requests
, buf
);
4315 dict_remove(helpserv_reqs_byhand_dict
, handle
->handle
);
4318 static void handle_nickserv_merge(struct userNode
*user
, struct handle_info
*handle_to
, struct handle_info
*handle_from
) {
4319 struct helpserv_reqlist
*reqlist_from
, *reqlist_to
;
4322 reqlist_to
= dict_find(helpserv_reqs_byhand_dict
, handle_to
->handle
, NULL
);
4324 if ((reqlist_from
= dict_find(helpserv_reqs_byhand_dict
, handle_from
->handle
, NULL
))) {
4325 for (i
=0; i
< reqlist_from
->used
; i
++) {
4326 struct helpserv_request
*req
=reqlist_from
->list
[i
];
4329 reqlist_to
= helpserv_reqlist_alloc();
4330 dict_insert(helpserv_reqs_byhand_dict
, handle_to
->handle
, reqlist_to
);
4332 req
->parent_hand_list
= reqlist_to
;
4333 req
->handle
= handle_to
;
4334 helpserv_reqlist_append(reqlist_to
, req
);
4336 dict_remove(helpserv_reqs_byhand_dict
, handle_from
->handle
);
4340 for (i
=0; i
< reqlist_to
->used
; i
++) {
4341 struct helpserv_request
*req
=reqlist_to
->list
[i
];
4343 if (req
->helper
&& (req
->hs
->notify
>= NOTIFY_HANDLE
)) {
4344 helpserv_notify(req
->helper
, "HSMSG_NOTIFY_HAND_MERGE", req
->id
, handle_to
->handle
, handle_from
->handle
, user
->nick
);
4350 static void handle_nickserv_allowauth(struct userNode
*user
, struct userNode
*target
, struct handle_info
*handle
) {
4351 struct helpserv_reqlist
*reqlist
;
4354 if ((reqlist
= dict_find(helpserv_reqs_bynick_dict
, target
->nick
, NULL
))) {
4355 for (i
=0; i
< reqlist
->used
; i
++) {
4356 struct helpserv_request
*req
=reqlist
->list
[i
];
4358 if (req
->helper
&& (req
->hs
->notify
>= NOTIFY_HANDLE
)) {
4360 helpserv_notify(req
->helper
, "HSMSG_NOTIFY_ALLOWAUTH", req
->id
, target
->nick
, user
->nick
, handle
->handle
);
4362 helpserv_notify(req
->helper
, "HSMSG_NOTIFY_UNALLOWAUTH", req
->id
, target
->nick
, user
->nick
);
4369 static void handle_nickserv_failpw(struct userNode
*user
, struct handle_info
*handle
) {
4370 struct helpserv_reqlist
*reqlist
;
4373 if ((reqlist
= dict_find(helpserv_reqs_bynick_dict
, user
->nick
, NULL
))) {
4374 for (i
=0; i
< reqlist
->used
; i
++) {
4375 struct helpserv_request
*req
=reqlist
->list
[i
];
4376 if (req
->helper
&& (req
->hs
->notify
>= NOTIFY_HANDLE
))
4377 helpserv_notify(req
->helper
, "HSMSG_NOTIFY_FAILPW", req
->id
, user
->nick
, handle
->handle
);
4382 static time_t helpserv_next_stats(time_t after_when
) {
4383 struct tm
*timeinfo
= localtime(&after_when
);
4385 /* This works because mktime(3) says it will accept out-of-range values
4386 * and fix them for us. tm_wday and tm_yday are ignored. */
4387 timeinfo
->tm_mday
++;
4389 /* We want to run stats at midnight (local time). */
4390 timeinfo
->tm_sec
= timeinfo
->tm_min
= timeinfo
->tm_hour
= 0;
4392 return mktime(timeinfo
);
4395 /* If data != NULL, then don't add to the timeq */
4396 static void helpserv_run_stats(time_t when
) {
4398 struct helpserv_bot
*hs
;
4399 struct helpserv_user
*hs_user
;
4401 dict_iterator_t it
, it2
;
4403 last_stats_update
= when
;
4404 localtime_r(&when
, &when_s
);
4405 for (it
=dict_first(helpserv_bots_dict
); it
; it
=iter_next(it
)) {
4408 for (it2
=dict_first(hs
->users
); it2
; it2
=iter_next(it2
)) {
4409 hs_user
= iter_data(it2
);
4411 /* Skip the helper if it's not their week-start day. */
4412 if (hs_user
->week_start
!= when_s
.tm_wday
)
4415 /* Adjust their credit if they are in-channel at rollover. */
4416 if (hs_user
->join_time
) {
4417 hs_user
->time_per_week
[0] += when
- hs_user
->join_time
;
4418 hs_user
->time_per_week
[4] += when
- hs_user
->join_time
;
4419 hs_user
->join_time
= when
;
4422 /* Shift everything */
4423 for (i
=3; i
> 0; i
--) {
4424 hs_user
->time_per_week
[i
] = hs_user
->time_per_week
[i
-1];
4425 hs_user
->picked_up
[i
] = hs_user
->picked_up
[i
-1];
4426 hs_user
->closed
[i
] = hs_user
->closed
[i
-1];
4427 hs_user
->reassigned_from
[i
] = hs_user
->reassigned_from
[i
-1];
4428 hs_user
->reassigned_to
[i
] = hs_user
->reassigned_to
[i
-1];
4431 /* Reset it for this week */
4432 hs_user
->time_per_week
[0] = hs_user
->picked_up
[0] = hs_user
->closed
[0] = hs_user
->reassigned_from
[0] = hs_user
->reassigned_to
[0] = 0;
4437 static void helpserv_timed_run_stats(UNUSED_ARG(void *data
)) {
4438 helpserv_run_stats(now
);
4439 timeq_add(helpserv_next_stats(now
), helpserv_timed_run_stats
, data
);
4443 helpserv_define_option(const char *name
, helpserv_option_func_t
*func
) {
4444 dict_insert(helpserv_option_dict
, name
, func
);
4447 static void helpserv_db_cleanup(void) {
4449 unreg_part_func(handle_part
);
4450 unreg_del_user_func(handle_quit
);
4451 close_helpfile(helpserv_helpfile
);
4452 dict_delete(helpserv_func_dict
);
4453 dict_delete(helpserv_option_dict
);
4454 dict_delete(helpserv_usercmd_dict
);
4455 dict_delete(helpserv_bots_dict
);
4456 dict_delete(helpserv_bots_bychan_dict
);
4457 dict_delete(helpserv_reqs_bynick_dict
);
4458 dict_delete(helpserv_reqs_byhand_dict
);
4459 dict_delete(helpserv_users_byhand_dict
);
4465 int helpserv_init() {
4466 HS_LOG
= log_register_type("HelpServ", "file:helpserv.log");
4467 conf_register_reload(helpserv_conf_read
);
4469 helpserv_func_dict
= dict_new();
4470 dict_set_free_data(helpserv_func_dict
, free
);
4471 helpserv_define_func("HELP", cmd_help
, HlNone
, CMD_NOT_OVERRIDE
|CMD_IGNORE_EVENT
);
4472 helpserv_define_func("LIST", cmd_list
, HlTrial
, CMD_NEED_BOT
|CMD_IGNORE_EVENT
);
4473 helpserv_define_func("NEXT", cmd_next
, HlTrial
, CMD_NEED_BOT
|CMD_NEVER_FROM_OPSERV
);
4474 helpserv_define_func("PICKUP", cmd_pickup
, HlTrial
, CMD_NEED_BOT
|CMD_NEVER_FROM_OPSERV
);
4475 helpserv_define_func("REASSIGN", cmd_reassign
, HlManager
, CMD_NEED_BOT
|CMD_NEVER_FROM_OPSERV
);
4476 helpserv_define_func("CLOSE", cmd_close
, HlTrial
, CMD_NEED_BOT
|CMD_NEVER_FROM_OPSERV
);
4477 helpserv_define_func("SHOW", cmd_show
, HlTrial
, CMD_NEED_BOT
|CMD_IGNORE_EVENT
);
4478 helpserv_define_func("ADDNOTE", cmd_addnote
, HlTrial
, CMD_NEED_BOT
);
4479 helpserv_define_func("ADDOWNER", cmd_addowner
, HlOper
, CMD_NEED_BOT
|CMD_FROM_OPSERV_ONLY
);
4480 helpserv_define_func("DELOWNER", cmd_deluser
, HlOper
, CMD_NEED_BOT
|CMD_FROM_OPSERV_ONLY
);
4481 helpserv_define_func("ADDTRIAL", cmd_addtrial
, HlManager
, CMD_NEED_BOT
);
4482 helpserv_define_func("ADDHELPER", cmd_addhelper
, HlManager
, CMD_NEED_BOT
);
4483 helpserv_define_func("ADDMANAGER", cmd_addmanager
, HlOwner
, CMD_NEED_BOT
);
4484 helpserv_define_func("GIVEOWNERSHIP", cmd_giveownership
, HlOwner
, CMD_NEED_BOT
);
4485 helpserv_define_func("DELUSER", cmd_deluser
, HlManager
, CMD_NEED_BOT
);
4486 helpserv_define_func("HELPERS", cmd_helpers
, HlNone
, CMD_NEED_BOT
);
4487 helpserv_define_func("WLIST", cmd_wlist
, HlNone
, CMD_NEED_BOT
);
4488 helpserv_define_func("MLIST", cmd_mlist
, HlNone
, CMD_NEED_BOT
);
4489 helpserv_define_func("HLIST", cmd_hlist
, HlNone
, CMD_NEED_BOT
);
4490 helpserv_define_func("TLIST", cmd_tlist
, HlNone
, CMD_NEED_BOT
);
4491 helpserv_define_func("CLVL", cmd_clvl
, HlManager
, CMD_NEED_BOT
);
4492 helpserv_define_func("PAGE", cmd_page
, HlTrial
, CMD_NEED_BOT
);
4493 helpserv_define_func("SET", cmd_set
, HlHelper
, CMD_NEED_BOT
);
4494 helpserv_define_func("STATS", cmd_stats
, HlTrial
, CMD_NEED_BOT
);
4495 helpserv_define_func("STATSREPORT", cmd_statsreport
, HlManager
, CMD_NEED_BOT
);
4496 helpserv_define_func("UNREGISTER", cmd_unregister
, HlOwner
, CMD_NEED_BOT
);
4497 helpserv_define_func("READHELP", cmd_readhelp
, HlOper
, CMD_FROM_OPSERV_ONLY
);
4498 helpserv_define_func("REGISTER", cmd_register
, HlOper
, CMD_FROM_OPSERV_ONLY
);
4499 helpserv_define_func("MOVE", cmd_move
, HlOper
, CMD_FROM_OPSERV_ONLY
|CMD_NEED_BOT
);
4500 helpserv_define_func("BOTS", cmd_bots
, HlOper
, CMD_FROM_OPSERV_ONLY
|CMD_IGNORE_EVENT
);
4501 helpserv_define_func("EXPIRE", cmd_expire
, HlOper
, CMD_FROM_OPSERV_ONLY
);
4502 helpserv_define_func("WEEKSTART", cmd_weekstart
, HlTrial
, CMD_NEED_BOT
);
4504 helpserv_option_dict
= dict_new();
4505 helpserv_define_option("PAGETARGET", opt_pagetarget_command
);
4506 helpserv_define_option("ALERTPAGETARGET", opt_pagetarget_alert
);
4507 helpserv_define_option("STATUSPAGETARGET", opt_pagetarget_status
);
4508 helpserv_define_option("PAGE", opt_pagetype
);
4509 helpserv_define_option("PAGETYPE", opt_pagetype
);
4510 helpserv_define_option("ALERTPAGETYPE", opt_alert_page_type
);
4511 helpserv_define_option("STATUSPAGETYPE", opt_status_page_type
);
4512 helpserv_define_option("GREETING", opt_greeting
);
4513 helpserv_define_option("REQOPENED", opt_req_opened
);
4514 helpserv_define_option("REQASSIGNED", opt_req_assigned
);
4515 helpserv_define_option("REQCLOSED", opt_req_closed
);
4516 helpserv_define_option("IDLEDELAY", opt_idle_delay
);
4517 helpserv_define_option("WHINEDELAY", opt_whine_delay
);
4518 helpserv_define_option("WHINEINTERVAL", opt_whine_interval
);
4519 helpserv_define_option("EMPTYINTERVAL", opt_empty_interval
);
4520 helpserv_define_option("STALEDELAY", opt_stale_delay
);
4521 helpserv_define_option("REQPERSIST", opt_request_persistence
);
4522 helpserv_define_option("HELPERPERSIST", opt_helper_persistence
);
4523 helpserv_define_option("NOTIFICATION", opt_notification
);
4524 helpserv_define_option("REQMAXLEN", opt_req_maxlen
);
4525 helpserv_define_option("IDWRAP", opt_id_wrap
);
4526 helpserv_define_option("PRIVMSGONLY", opt_privmsg_only
);
4527 helpserv_define_option("REQONJOIN", opt_req_on_join
);
4528 helpserv_define_option("AUTOVOICE", opt_auto_voice
);
4529 helpserv_define_option("AUTODEVOICE", opt_auto_devoice
);
4531 helpserv_usercmd_dict
= dict_new();
4532 dict_insert(helpserv_usercmd_dict
, "WAIT", usercmd_wait
);
4534 helpserv_bots_dict
= dict_new();
4535 dict_set_free_data(helpserv_bots_dict
, helpserv_free_bot
);
4537 helpserv_bots_bychan_dict
= dict_new();
4538 dict_set_free_data(helpserv_bots_bychan_dict
, helpserv_botlist_free
);
4540 helpserv_reqs_bynick_dict
= dict_new();
4541 dict_set_free_data(helpserv_reqs_bynick_dict
, helpserv_reqlist_free
);
4542 helpserv_reqs_byhand_dict
= dict_new();
4543 dict_set_free_data(helpserv_reqs_byhand_dict
, helpserv_reqlist_free
);
4545 helpserv_users_byhand_dict
= dict_new();
4546 dict_set_free_data(helpserv_users_byhand_dict
, helpserv_userlist_free
);
4548 saxdb_register("HelpServ", helpserv_saxdb_read
, helpserv_saxdb_write
);
4549 helpserv_helpfile_read();
4551 /* Make up for downtime... though this will only really affect the
4553 if (last_stats_update
&& (helpserv_next_stats(last_stats_update
) < now
)) {
4554 time_t statsrun
= last_stats_update
;
4555 while ((statsrun
= helpserv_next_stats(statsrun
)) < now
)
4556 helpserv_run_stats(statsrun
);
4558 timeq_add(helpserv_next_stats(now
), helpserv_timed_run_stats
, NULL
);
4560 reg_join_func(handle_join
);
4561 reg_part_func(handle_part
); /* also deals with kick */
4562 reg_nick_change_func(handle_nickchange
);
4563 reg_del_user_func(handle_quit
);
4565 reg_auth_func(handle_nickserv_auth
);
4566 reg_handle_rename_func(handle_nickserv_rename
);
4567 reg_unreg_func(handle_nickserv_unreg
);
4568 reg_allowauth_func(handle_nickserv_allowauth
);
4569 reg_failpw_func(handle_nickserv_failpw
);
4570 reg_handle_merge_func(handle_nickserv_merge
);
4572 reg_exit_func(helpserv_db_cleanup
);
4574 helpserv_module
= module_register("helpserv", HS_LOG
, HELPSERV_HELPFILE_NAME
, helpserv_expand_variable
);
4575 modcmd_register(helpserv_module
, "helpserv", cmd_helpserv
, 1, MODCMD_REQUIRE_AUTHED
|MODCMD_NO_LOG
|MODCMD_NO_DEFAULT_BIND
, "level", "800", NULL
);
4576 message_register_table(msgtab
);
4581 helpserv_finalize(void) {