--- /dev/null
+---
+author: ilbelkyr
+date: 2018-05-26 17:12:00+00:00
+slug: services-maintenance-password-security
+title: Services maintenance and password security
+category: general
+category: freenode
+---
+We recently took our services (NickServ and friends) offline for maintenance to
+ensure encrypted storage of the services database.
+
+During this process, we accidentally started services with an empty database.
+While we quickly realized the mistake, a large number of users were already
+logged out before we stopped the process, receiving a message like "Account
+*youruser* dropped, forcing logout". Services were quickly restored to normal
+afterwards and people were able to log in to their accounts as before. We would
+like to apologize for the disruption and confusion this may have caused.
+
+Unfortunately, some people have used this opportunity to spread some
+misinformation, claiming that "all passwords have been released". This is not
+the case; there has been no threat to account security due to this incident.
+Additionally, we do not store passwords in a recoverable form at all.
+
+In any case, we do recommend using a unique and secure password not shared with
+other online services. If you wish to change your password, you may do so using
+the command `/msg NickServ SET PASSWORD <newpassword>` while logged in (replacing
+`<newpassword>` with the password you wish to set). You might wish to consider
+using a password manager as well, such as [KeePassXC](https://keepassxc.org/).
+
+We do take security and privacy very seriously. Notifications about any actual
+security breaches would appear on this site, as well as in global notices sent
+out by members of staff (identified by a `freenode/staff/` cloak).
+
+Apologies for the confusion and thank you for using freenode!