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Commit | Line | Data |
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c5293e15 | 1 | --- |
849bdd6f SB |
2 | author: njan |
3 | date: 2014-10-29 21:20:17+00:00 | |
4 | slug: user-enabled-sendpass | |
5 | title: User-enabled sendpass | |
c5191f36 EK |
6 | category: freenode |
7 | category: philosophy | |
8 | category: technical | |
df8e5765 | 9 | imported: yes |
3406dcfa | 10 | robots: noindex |
849bdd6f | 11 | --- |
849bdd6f | 12 | As a network, we feel it is hugely important to maintain close relationships with our many communities and users. Our interactions with users in #freenode and elsewhere on the network, fielding support requests and assisting users, help build and maintain these relationships. |
34876803 | 13 | |
849bdd6f | 14 | But we're constantly looking for things to change and make better, and one of the pieces of feedback we've had is that users would like a little automation - and the ability to be able to resolve some of their own support requests. |
34876803 | 15 | |
849bdd6f | 16 | We recognise that allowing users to generate their own password reset e-mails brings us in line with other registration systems online and may provide a higher quality of service. |
34876803 | 17 | |
849bdd6f SB |
18 | So for now, if you are having difficulties accessing your account, you can generate your own password reset e-mail using the following command: |
19 | ||
20 | ||
21 | /msg NickServ SENDPASS <account> | |
22 | ||
23 | ||
24 | This command will only work with an offline account (i.e. it won't work if a client is logged into your account via NickServ), and should obviously only be used on an account that you believe is yours. | |
34876803 | 25 | |
849bdd6f | 26 | We will be keeping an eye on how this feature is used, and may retain it permanently if it proves to be helpful and non-harmful! |